Service Customer

Ahmed Abdel Salam

*** * ******* *** *** #*, Santa Ana, CA 92707

714-***-**** *.************@*******.***

Date available to begin work: Immediately

SUMMARY STATEMENT

Seeking a position in a progressive, fast-paced, and challenging environment that will benefit from my training and offer me an opportunity for professional growth and career advancement. Strong written and verbal communication skills Both Arabic and English.

PROFESSIONAL SKILLS

Education

Automotive Technology Diploma From Universal Technical Institute.

Employment

Hard working, Highly Motivated, independent, Team player with a leader personality. Enjoy working in a challenging atmosphere. Never gave up on a task till completed.

Personal

Focused, Challenged, Driven to make a difference everyday, inspired by the past and passionate about the future.

PROFESSIONAL WORK EXPERIENCE

Service Advisor, July 2017 – Present

Huntington Beach Jeep Dodge Chrysler Ram, Huntington Beach, CA

Salary: $117,000 per year

Job Type: 61 hours per week, Full-Time

Supervisor: Ken Brooks, 714-***-****

Receive calls, schedule appointments, Great customers, Perform inspection, listen to clients issues and concern, advise and address as needed case to case basses, Dispatch to correct technician, Follow up with customer and keep informed while making sure work flow is not disturbed, submit all proper paperwork to warranty administrator and /or collect payment from customers or extended warranty, schedule vehicle pick up, Performs other duties as needed.

Service Advisor, March 2016 – July 2017

Simpson GMC Buick Chevrolet, Garden Grove, CA

Salary: $74,000 per year

Job Type: 59 hours per week, Full-Time

Supervisor: Jay Malloy, 714-***-****

Ability to effectively communicate with customers regarding services recommended and performed, Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquires, Performs opening and closing responsibilities, Schedules appointments, answers phones and collects funds for services performed, Assists with the coordination of alternate transportation, rental car reservations, shuttle etc., Performs other duties as requested.

Service technician, January 2015 – March 2016

Mike Thompson RV, Fountain Valley, CA

Salary: $62,000 per year

Job Type: 45 hours per week, Full-Time

Supervisor: Bob Gillard, 714-***-****

Provide quality care, and customer support on a daily basis. Assist the service team with customer’s needs. Diagnose, inspect and repair recreational vehicles per work orders. Document all orders and repairs.

EDUCATION

High school, June 2007 El Gamasy High school, Alexandria, Egypt.

Automotive Technology, Aug 2014 Universal Automotive Technology, Rancho Cucamonga, CA, GPA 3.5

Social Service, June 2009 Kafr El Shaikh College, Alexandria, Egypt, did not graduate

CERTIFICATIONS/ACHIEVEMENTS

Customer Satisfaction, March 2014, Ford, Rancho Cucamonga, CA

TRAINING

Client Communication, Step it up, FCA Service Advisor Training, December 7-8, 2017

Hilton, Woodland Hills, CA

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