Finance Analyst SQL MBA Finance Data Analysis Business Analyst

EDUARDO ROMAN

P: 737-***-**** E: adh0py@r.postjobfree.com

SUMMARY

Detail-oriented professional and MBA - Finance graduate with over 10 years of experience in the technology, pharmaceutical, customer service, and education industries. Seeking to make a change in career from chemistry to finance and business analytics. Highly skilled in quantitative and qualitative analysis with excellent analytical and problem-solving skills. Proven ability of planning and managing projects to completion. Excellent grasp of economic and accounting principles and practices. SKILLS & EXPERTISE

Financial Analysis • Financial Reporting • Financial Planning • Financial Modeling • Tableau • Data Analysis • Finance • Power BI • GAAP Statistics • Advance Excel • Pivot Tables • Word • PowerPoint • SQL • MySQL • MariaDB • Access • Accounting • Operations Management Problem Solving • Confident Public Speaker • Great Plains OM • LIMS • Salesforce • Microsoft Office • Quick Learner • Spanish E X P E R I E N C E

NATERA Austin, TX

Customer Care Specialist Tier 2

Customer Care Specialist Tier 1 2017 – 2019

Responsibilities include working directly with internal and external clients via telephone and electronic channels to expedite delayed test samples, results reports, and more. Run point on escalated situations with special accounts, train new employees, provide support to the Sales team with account onboarding, and assist with testing upgrades to customer care center tools.

• Successfully developed and implemented work-from-home program for the Customer Care department using statistical analysis of productivity metrics, quality assurance and error rate. The program led to an improvement in productivity of 13% in a 6-month period.

• Spearheaded a continuous improvement and employee development program alongside leadership. Create surveys and collected data to identify departmental needs. With the data collected, we were able to identify knowledge gaps within the department, which resulted in the creation of workshops. Other workshops included how to improve productivity, how to reduce errors in the daily processes, and cross-training with the sales, marketing, and the billing department. INSYS THERAPEUTICS Round Rock, TX

Manufacturing Chemist/Shift Lead 2016

Experience in bulk Delta-8 and Delta-9 THC synthesis and purification. Handled analysis of samples for in-process product and finished product utilizing Microsoft Excel and UV Vis spreadsheets.

• Supervised a team of technicians, deciding how to proceed with the purification schedules and establishing new procedures to improve efficiency and performance. Implemented a cross-training initiative for the technicians that included quality control and quality assurance training, along with training with other manufacturing products and analytical processes.

• Streamlined the purification process and managed to reduce the turn around time of the process by 60%. AMGEN LTD Humacao, PR

Chemistry Technician/Manufacturing Associate 2015-2016 Knowledge and experience working in a regulated GMP environment. Successfully completed client’s orders and adapted to their demands. Significantly improved the performance of our manufacturing team by updating SOPs and establishing more efficient procedures.

SOFTEK, INC. San Juan, PR

Client Service Coordinator 2013-2014

Provided daily support to end-users and employees of the client on 2 different software programs. Assisted in troubleshooting hardware and software issues on-site. Managed the training of 4 employees in the pilot program.

• Contributed to the success of the pilot program which led to establishing similar models on 12 other locations across the island. E D U C A T I O N

TEXAS A&M Corpus Christi– COLLEGE OF BUSINESS 2018-2020 MBA - Finance Concentration 3.92 GPA

UNIVERSIDAD DE PUERTO RICO – RIO PIEDRAS CAMPUS 2008 - 2014 Bachelor of Science, Chemistry

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