Engineer Desktop Support

Anbarasan K Email-Id: ***********@*****.***

Mobile number: +91-904*******

Objective:

To work and effectively as well as grow with an organization and constantly improve my technical skills through continuous learning.

Summary:

Total 2 years of Experience in IT Hardware, as a L1 Desktop Support Engineer.

Role: Dell –Resident Engineer (from October 2018 to present).

Company: TVS Electronics Ltd – Chennai

Client Location: TVS Motor Company Ltd –HOSUR.

Working as support engineer

Role: support engineer CL (from october2017 to october2018)

Company: Ashok Leyland Limited –Hosur.

Competencies

+ Assets maintenance + Software’s installation + Ticket resolution

+ Team Management + Software& hardware troubleshooting.

Responsibilities & Skills:

Resolved issues related to Windows, application, and hardware configuration

Responsibilities included problem detection, fixing and reinstalling software and hardware

Knowledge in Ticketing tool (Manage engine desktop central,Service desk – Version 10, Dell tech direct)

Ensure timely follow up with end-users via e-mails or phone calls

Administration of end-user accounts, permissions In Active Directory

Installation of Operating systems in Desktop and Laptop

Configuring Vautlize application for automatic server backup system for laptops

Configuring & Monitoring MacAfee Related Issue (Machine Recovery, Password Reset, and Token Expired) Symantec End point Protection.

Responsible for the installation of software like MS-office, adobe & acrobat reader, etc..,

Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, WLAN and local-area network access problems

Remote support co-ordination with IT Help desk for technical issues

Raising support Requests on Dell, Lenovo, HP, Panasonic, Getec, MAC Book for warranty and service related queries &new laptop purchase guidelines.

Handling critical situations and coordinate with Technical team.

Educational Qualification

B.E in Electronics & Communication Engineering

7.0 CGPA

Kumaraguru College of Technology 2013-2016

Diploma in Electronics& Communication Engineering

88%

Guru Raagavindra Polytechnic College 2010-2013

SSLC (x)

60%

Thiruvalluvar Higher Secondary School 2009-2010

Personal Details:

Date of Birth: 25/06/1995

Nationality: Indian

Languages Known: English, Tamil (Read and write)

Declaration

I K.Anbarasan hereby declare that the above-mentioned information is true to my knowledge and I hear the responsibility for the correctness of the above-mentioned particulars.

Yours Faithfully,

K.Anbarasan

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