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Customer Service Manager

Location:
St. Joseph, MO
Posted:
November 20, 2020

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Resume:

Andrea Kirt

adh0p6@r.postjobfree.com 618-***-**** Maryville, MO

Education

Bachelor of Science May 2004

Major: Forestry Recreation

Minor: Environmental Science

Southern Illinois University (Carbondale, IL)

Associate of Science May 1999

Associate: General

Moraine Valley Community College (Palos Hills, IL)

Related Experience

Clerk/Stager

Hy-Vee Maryville, MO

January 2020- Present

Customer Service

Reviewing daily orders

Preparing and replenishing products for our store plus 17 others

Takes and places special orders for customers

Unloading truck

Sanitize prep areas

Stage for other Hy-Vee stores

Adhere to company policies and individual store guidelines

Bartender

Mozingo Conference Center Maryville, MO City of Maryville

October 2019-Present

Excellent knowledge of in mixing, garnishing and serving drinks

Check customers’ identification and confirm it meets legal drinking age

Prepare alcohol or non-alcohol beverages

Knowledge and present bar menu

Restock and replenish bar inventory and supplies

Comply with all food and beverage regulations

Flipping, cleaning, setting up and tearing down rooms for events

Bartender/Server

William Coy’s Farm to Table Restaurant Maryville, MO August 2018-Feburary 2020

Excellent knowledge of in mixing, garnishing and serving drinks

Check customers’ identification and confirm it meets legal drinking age

Prepare alcohol or non-alcohol beverages

Knowledge and present bar menu

Restock and replenish bar inventory and supplies

Comply with all food and beverage regulations

AmeriCorps

Touch of Nature Makanda, IL

August 2013-August 2014

Lead interpretive hikes, organize outdoors events, design programs

Promoting the program to SIU groups and the community and at job fairs

Office work, Microsoft Word, Excel and publisher

Instructor

Shawnee Community College Ullin, IL

August 2010-August 2012

Outdoor Recreation

Intro to Forestry

Dendrology

Outdoor Program Leader

Touch of Nature Makanda, IL Environmental Education Center

May 2004-October 2007 & May 2011-September 2013

Supervision of youth groups, school groups, church groups, the University, community and business groups.

Run programs including: rock climbing, high ropes course, team courses, caving, canoeing, kayaking, backpacking campouts, group initiatives, and various outdoor education programs.

Help participants increase self- confidence and self-reliance as well as awareness of self and the environment.

Event Coordinator Makanda, IL

Makanda Boardwalk Events February 2005- November 2011

Booking bands and vendors for events

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Organizing various types of vendors

Sending out and receiving contracts

Supervising the preparation, operation and dismantling of annual festivals

Soliciting and accepting donations from various local businesses

Staffing event

Supplied and outfitted with the proper faculties

Receptionist

Spears Animal Hospital Carbondale, IL

June 2007-July 2009

Customer Service-answer questions, explain information and address issues

Answering phones, updating and filing charts, mailing, and using data base systems, making reservations and appointments

Reading medical terminology, filing prescriptions, taking inventory

Accounts payable

Archeologist Technician

American Resources Group Inc. Carbondale, IL

June 2005-February 2007

Survey (Phase I), Excavation (Phase II)

Mapping Data, Plotting charts

Identifying Artifacts

River Crew

Living Lands and Water Moline, IL

February 2007-April 2007

Non-for-profit organization

Working with volunteers, help prepare for classroom workshops

Aiding in the preservation, protection and restoration of the natural environment of the nation’s major rivers and their watersheds

Expanding awareness of environmental issues and responsibility encompassing the river

Attempting to create a desire and an opportunity for stewardship and responsibility for a cleaner river environment

General Merchandise Buyer, Pet Merchandise Buyer, Cleaning Merchandise Buyer, Clerk

Neighborhood Co-op Carbondale, IL Health Food, Organic Groceries

September 2003-November 2005

Research and order products for three departments

Product presentation, stocking, sales and recycling

Order special products for customers and owners of the store

Attend meetings

Write articles for the store paper

Cashier

Site Technician II

Giant City State Park Makanda, IL Illinois Department of Natural Resources

May 2004-October 2004

Maintenance and upkeep of the park facilities

Operating lawn equipment, making signs, painting

Educate and guide visitors at the visitor center

Prepare brochures and mailers and circulate them to the tourists and guides

Forest Technician

Murphysboro Ranger District Murphysboro, IL US Forest Service

June 2003-December 2003

Trail maintenance

Excavation of archeological sites

Youth group guides

Historical site identification

Certifications

CPR and First Aid Certified

Food and Safety Certificate

Flying Wild

Project Wet Facilitator

Enticed Pollinator Workshop

Master Naturalist

Organizations

Member of the National Association of Interpreters

Secretary for National Association of Interpreters at Southern Illinois University- 2003

References

Erik Oberg, Program Director- Touch of Nature, 618-***-****

Dee Blakely, Dean of Admissions- Shawnee Community College, 618-***-****

Linda Hauser, Interpretive Specialist- US Forest Service, 618-***-****

Liz Jones, Asst. Refuge Manager- US Fish and Wildlife Service, 618-***-****



Contact this candidate