Engineer Manager

GLENN BATTLE

*** ****** ****** *** ******, Ca ***78

Tel# 760-***-****, Email: *******@*****.***

Linkedin: https://www.linkedin.com/in/glenn-battle-37bb523/

Professional Experience

Managed a team of 25 individuals @ PRS LLC regarding the deployment of software and hardware Integration. This included servers and satellite communication hardware. F5 Application Delivery Controllers.

Managed a staff of 31 Individuals @ Boeing – CDG regarding 1st & 2nd Shifts to conduct digital engineering document archiving of the Boeing 787 Dream Liner, 777, 747, 737, Hawker Beach Aircraft, F-18 Hornet, C-17, F-15A, F-15I, F-15S, F-15J,AH64 Apache, NASA, DARPA, ESA, and JPL engineering design data

Worked with the following Government Off The Shelf Solutions-GOTS, Military Commercial Of The Shelf Solutions-Mill-COTS, GSA Equipment-Technology Acquisitions, FAS, International Traffic in Arms Regulations- ITAR, FAR-Part 22

IT - Information-Cyber Security Management. Network, Desktop and Server support, TCP/IP, NAT, DMZ, SNMP, UDP, DHCP, SAN, NAS, DAS, SATA, SFTP, VPN, NTFS, HTTP, WIFI APs, RFID, M2M-IoT solutions development-Medical Bio Diagnostics

HPE 3par storage, Dell EMC-Iscilon, Fibre Channel, iSCSI, SAS and SATA

DR planning, Backup exec, Ghost, Net-Backup, IBM Tivoli Backup – Recovery Management Systems

Managing Devops environments HW/SW and Storage regarding software development, Product development and testing.

IBM BigFix - Endpoint security management (ESM-EDR), Enterprise Patch management.

RedHat, CentOs7, Windows 2000 server, 2008, 2009, 2010, SAP, Oracle v10.0, SQL, EMR,PRM, BOMGAR, Putty, Puppet, WinSCP, PRDP, Sysax and Cerberus FTP Server 8, NAGIOS, SolarWinds

Sales Force, SharePoint, Agile, LEAN, Telelogix DOORS, Clear Quest

Life Cycle Management, Hardware, Software Development, Switches Cisco, Brocade, Dell N2000, Netgear

NetApp Oncommand Unified Manager Admin, SAN Scaling Architecting, VM provisioning, Microsoft HyperV, VMware, Vsphere ESXI and Vcenter

Employment Experience

Becton Dickinson (BD) – San Diego, Ca (Contingent) 01/2019 - Present

Technical Support Consultant (TSC)

Supporting Pyxis Medstation ES, Medication Management Solutions (MMS) – Sales Support

SSMS Data Base support

Pyxis Application servers, Pyxis DB servers, Pyxis Report Servers, Pyxis ES, Anesthesia ver. 1.3, 1.4,1.5 and 1.6

VM Management (Provisioning CPU, Ram, Disk Space, and Cloning of VM’s

Trouble shooting TCP/IP Network and Database related issues that affect Pharmacies, and Hospitals regarding patient care.

Knowledge and use of Sales Force, Service Now, and SAP regarding customer support services

VM Racks – San Marcos, Ca 09/2018 - 12/2018

Cyber Security Analyst Cloud Support Services (Contract 3 Month)

Customer Support

Centos Linux, Kunbuntu,Windows

Government GSA Support (Cloud Services)

Document Management (HIPAA, EPHI, PII)

Robert Half Technology- San Diego, Ca 03/2017 - 09/2018

Sr. Systems Administrator IBM BigFix, Network Operations (Full-Time)

Sr. Systems Administrator, Network Operations (IBM BigFix Administrator)

HPE Smart SAN, HPE3PAR Gen5 ASIC

End-user support Windows 2016, Oracle 10, Access, SQL

Endpoint management (Security) Hardware and Network asset management

Data loss prevention analysis (Serbians Oxley) section 302,401,404 and 409 compliances.

AD, LDAP, Outlook, G-sync Gmail mail services

PRS LLC Technology Development & Solutions Integration - San Diego, Ca 03/2015 - 02/2017

Support Manager, Technology Integration Management Engineer (Contract)

Responsible for Managing a team of 25 engineers. Eight field engineers, eight in house technical support engineers and 9 deployment services engineers

Secure Remote Asset Management (Mobile Networks)

Managing maintenance schedules, regarding installation of hardware components

Used IBM BigFix Patch Management - BigFix Vulnerability trends to mitigated current and previous vulnerabilities regarding secured Data and pushing through OS deployments

Network (IT) Performance analysis to determine network and Server bottlenecks

Performing infrastructure risk assessment management of Wireless and Fixed Systems

Deployed IBM BigFix OS to enforce approved, Pre-defined images to reduce risks associated with non-compliance and unsecured configurations

Remote Network and Field Support TCP/IP,VOIP, UDP, Wireless WAN and Access Points setup

RFID, M2M and IoT customize solutions for remote asset management and security

Rack Mount Solutions Development (Server & Data Storage) deployment

Project Management, Configuration Management of server builds and PCs –Workstation upgrades

Maintaining Documentation of hardware, software configuration and Network infrastructure architectures

Conducting vulnerability analysis and risk assessments (Cyber Security) based on IEEE 802.xx industry standards

Unix, Windows 2000 server, 2008, 2009, 2010, SAP, Oracle v10.0, SQL, EMR,PRM,, BOMGAR, Putty, RDP

Transcend Insights, Humana Company San Diego Ca 02/2012 - 03/2015

Product Support Engineer (Full-Time)

Supporting FHIR – HL7, Nagios, IBM BigFix and Salesforce, Servicenow loud services and applications that support analytics of medical providers, caregivers and payers with real-time and batch mode clinical insights to improve patient outcomes.

Agile Project Life Cycle Management (PLM 9.3.5), Sales Force –Customer Relationship Management for providers & clinics

Used Mirth Connect regarding Channel Management and testing HL7 Message responses Via HTTPS protocols.

Reviewing HL7 segment data and Table codes to resolve input errors ICD09 &10.

Interpreting and validating HL7 message segment types.

Using HL7 editors to view PID data and summary of HL7 message fields.

Project Management - Supporting customer cloud requirements and creating use cases for proof of concepts (SAAS)

Used IBM BigFix to conduct vulnerability, risk assessments analysis regarding Information Security & Risk Management concerning best business practices - HIPPA (ISO- 27001)

IA scans, and threat assessment analysis via SNMPWalk, Nmap, Metasploit, Netcat, and SQLRECON

Performing resource management needs analysis for Multi-Cluster environments, servers, VMs, San, Nas, Das, Fiber Attached Storage (FAS) and ISCSI virtual storage solutions, NetApp, EMC,V MWARE

Conducted vulnerability risk assessments analysis, IA scans, and threat assessment analysis via SNMPWalk, Nmap, Active Directory, Exchange Server 2007/2010/2013/2016, NAT, Metasploit, Netcat, and SQLRECON

IBM BigFix, 3PAR Storage, Dell Ocarina, Storage-Tek, Q-Star, Spectra Logic, Hitachi HDS (Storage Provisioning)

Technology Services Industry Association (TSIA) Certified Customer Service Professional CSP-1

Used Bomgar Pinned Client to Configure HealthLogix, Healthdock remote appliance and Community Healthdocs (CHDs)

Supported Anvita IRX, Population Health Analytics, Healthlogix – Health Doc Appliances

Hewlett Packard (HPE), San Diego CA 01/2011 - 02/2012

Storage Engineer (Contract)

Testing Netapp Data Ontap and HP storage appliances.

TCP-IP, NAT, Active Directory, SNMP, UDP, Windows 2000 server, 2008, 2009, 2010

Installing and configuring Virtual servers, virtualization tools, Netapp On-Command and Unified Manager for Devops environments.

Responsible for Exchange Management (Active Directory), Bulk User Management, Global Access List (GAL) Management and Exchange Mailbox Creation

Lan, Wan, (Enterprise) environments, San, Nas, Das Storage provisioning management

Performed San Scaling and configuring ESXI host servers, Writing STIG - DIACAP documentation for product certification and test for Next Generation Enterprise Network (NGEN), Navy Marine Corps Intranet (NMCI)

Deployed IBM BigFix OS to enforce approved, Pre-defined images to reduce risks associated with non-compliance and unsecured configurations

Conducting retina scans and capturing GPOs for desktop and server’s software images regarding software validation

Conducted Cyber Security analysis regarding system-level security issues, including threats and countermeasures for intruders and viruses, and the use of firewalls, Layer 7 managed switches (Cisco Meraki) and encrypted systems

INTEGRITS, San Diego CA 06/2009 - 01/2011

Senior Systems Support Engineer (Full-Time)

Analyzed requirements definitions, wireless and fixed network system architecture designs, conducted system performance analysis and the evaluation of C4ISR Command,

Communications (Black Box), Computers (Virtual systems), Developed and validated engineering test procedures as well KPI’s.

Monitored Tivoli reports regarding network traffic and patch deployment management.

Consolidated Afloat Networks and Enterprise Services (CANES/NGEN) advanced network infrastructures, including routers, Layer 7 switches, hubs, LAW/WAN accelerators, and HAIPEs, multicast (PIM-SM/DM), OSPF, VOIP, and IPSec tunneling, GRE tunneling

UDP/TCP and network technologies such as DNS, DHCP, TFTP, NAT, UHF/IP, TDILS, Combat Net Radio (CNR)

Implemented Network security practices, including IDS/IPS and ACLs, SNMP, Active Directory and domain management.

Configured and tested system builds based on pre-defined network and system requirements. (CANES/NGEN).

Conducted System Operation Verification Tests (SOVTs), Post Installation Checkouts, and CDR

Created SOP’s for Tivoli and IBM End Point Security to ensure security best practices

Rockwell Collins, Poway CA 05/2007 - 05/2009

Senior Systems Engineer – Test & Verification (Contract)

Testing MIDS LVT1, 2, JREAPC, TADIL Link 11b (NATO), Link 16, 22, AFATDS, EPLRS, TACP-CASS, PRC-117, PRC-150 – 155 ManPack MOUS, THALES-148 radios systems (UHF - SATCOM, TADILs, CNR

Doors-9 document management, Agile Document Management

System Operation Verification Tests (SOVTs), Post Installation Checkouts, and Critical Design Reviews

Tested Operations of TOCNET voice and CASS data transmission of Vehicular Communications and Mobile Mesh Net communications, UHF-IP, CNR, LOS-BLOS

Created detailed documentation relating to test and lab procedures and protocols as well as case development, ICDs, CDRL, SSDD, SRS, CONOPs, CONEMPs, SOWs, CDR test reports

Documented and validated end to end test designs regarding UHF via IP communications and support of Lab test readiness, networks, hardware and software

BOEING - CDG, Cypress CA 01/2003 - 05/2007

Production Manager, Engineering Support (Full-Time)

Managed a Staff of 31 subordinates 1st & 2nd Shifts to conduct digital document archiving of the Boeing 787 Dream Liner, 777, 747, 737, Hawker Beach Aircraft, F-18 Hornet, C-17, F-15A, F-15I, F-15S, F-15J,AH64 Apache, NASA, DARPA, ESA, and JPL engineering design data

Supported the 787 Dream liner regarding all facets of parts management, archival and retrieval of BOM data base, and maintenance schedules for all of the current Boeing aircraft that are in service, both commercial and military

Responsible for maintaining IFS Compressed fractal image files, IPC Parts Management Systems and High resolution satellite image management regarding FAA & DOD submissions

Developed and manage budgets (EVMS) regarding production, and engineering support services

Education

NATIONAL UNIVERSITY

Bachelor of Science Business, Minor Aerospace Engineering-Computing

Pursuing Masters of Business and Science (MBS) @ Purdue University Global Online-Studies. Expected graduation 2021. Area of study, Aerospace & Business Technologies

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