Customer Service Manager
Resume:
Jessica Terreberry
*** ****** **. ******, *** 3Z9
********************@*******.***
Highlights of Qualifications
More than five years' experience in providing exceptional customer service
Excellent computer skills, experienced in: Microsoft Office and POS systems
Exceptional communication and interpersonal skills
Able to multitask and make effective decisions under pressure
Experience with upselling and promoting specials
Proven ability to grasp and apply new skills
Relevant Skills and Experience
Greet customers in a welcoming, friendly, and respectful manner
Establish excellent rapport with customers, using a service oriented approach
Handle customer concerns and complaints quickly and efficiently ensuring satisfaction
Trusted key holder: responsible for opening and closing
Take initiative to promote daily specials and add-ons
Ensure customers satisfaction by providing a personable touch
Responsible for training new staff following company policies
Assisting manager in daily activities to make sure business runs smoothly
Smart Serve Certified
Employment History
Pro sales Associate Oshawa, ON
The Home Depot 2020-Present
Receptionist/Assistant manager Pickering, ON Midas 2017-2020
Storefront/Drive-Thru Pickering, ON
Tim Hortons 2015-2017
Sales/Customer Service Pickering, ON
The Tile House 2014-2015
Server/Cashier Port Colborne, ON
La Creperie 2009-2013
Education
Ontario Secondary School Diploma Port Colborne, ON
Port Colborne High School 2008-2012
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