Manager Customer

Thomas Tautkus, MBA

801-***-**** / adh0ks@r.postjobfree.com / linkedin.com/in/tommy-tautkus

MBA with experience in managing profitable relationships with clients at a professional level. Significant experience has proven my ability to position myself in multiple organizations to achieve success. Expertise includes: Client Success Public Speaking Project Management

Leadership Analytic Thinking Product Development

Professional Experience

Castlight Healthcare January 2020-Current

Customer Success Manager, Enterprise Accounts

Manages a book of business of $4 Million (Annual Revenue). Consults with HR benefit leaders on minimizing corporate healthcare costs and maximizing employee care. Analyzes data daily to display client ROI and healthcare savings. Leads team of implementation managers and support agents to resolve issues of high profile clients.

● Keeps monthly churn below 1.2%

● Condensed Tableau data charts into single source company-wide library Podium August 2018-December 2019

Sr. Customer Success Manager

Managed a book of business of $1.5 Million (Annual Revenue). Consulted with clients on how to increase customer engagement and Google SEO. Gleaned information and prescribed tools that increase lead generation and team collaboration. Ensured that customers saw the ROI of our platform.

● Kept monthly churn below 2%

● Consistently hit goals (Weekly 4X1)

Access Development August 2013-August 2018

Member Services Representative

Analyzed customer needs to create tailored services that increase revenue and value. Professionally navigated customer escalations and developed strategic product initiatives / processes within management think tank. Drove department revenue up by 6% and achieved 96.5% CSAT.

Education

Utah Valley University August 2017 –August 2018

Master of Business Administration

Brigham Young University August 2010 – April 2017

Bachelor of Science in Business Management

Volunteer Experience

Mascot Miracles Foundation October 2014 – Current

Ensures successful events of a non-profit organization benefiting children with serious illnesses and their families by facilitating relationships through frequent interaction and exceeded expectations Y Serve, Brigham Young University April 2016- April 2017 Interviewed, built and trained teams to direct community service rendered by students. Consulted with multiple organizations on budget management, marketing initiatives, and volunteer retention. Managed student leaders and cross-functional partnerships within BYU, increasing total service hours by 10% (12,000-hours) Ukraine Donetsk Mission May 2011—May 2013

Supervised the volunteer efforts of over 70 representatives. Led 1:1 trainings and reported on volunteer efforts regionally Awards and Skills

● Presidential Service Award, 2017 (Over 1,000 hours of service at BYU)

● Lead consultant with IFlytek, an Artificial Intelligence developer based in Beijing, China

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