Olaiya O. Ayeni

**** **. ***** *****, *** *A Brooklyn, NY, 11233 347-***-**** adh0kf@r.postjobfree.com

LinkedIn Profile: http://www.linkedin.com/in/olaiyaayeni

Targeting Desktop Support/ PC Refresh Positions

●19+ years’ experience as a Desktop Support Analyst/PC Refresh technician. Train users on proper operations and daily maintenance; questions;

●Experience repairing and/or installing software and hardware including eSata and USB for PC users

●Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools, and testing methodologies.

●Coordinate vendor returns/replacements for failed hardware. Ensure warranty claim filings to help desk inquiries and responded to routine PC operating Maintain records and documentation of repairs, equipment installation, setup configurations, etc.

●Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

●A key member of the project team, processing hundreds of PC’s / laptops in many regional facilities of major financial services firm as part of the nationwide deployment. Provided conversion from Lotus Notes to Windows platform in preparation for Windows 7 upgrade as well as Windows 10 upgrade.

Education

ASA College of Excellence 02/07 – 03/08 Brooklyn, NY

Major: Network Administration and Security

Monroe College 04/05 – 11/05 Bronx, NY

Major: Computer Information System

ITT Technical Institute 09/04 – 04/05 King of Prussia, PA

Major: Computer Network System

Computer Career Center 09/02 – 11/03 Brooklyn, NY

Major: Networking Specialist

Technology Summary

Certifications:

Dell Certification: DMS (NON_DSP) Client Softskills - Certification (DCSE ID:685), Foundation 2010 Desktops Certification (DCSE Cert ID 3016)

Systems:

MAC OS X, Windows 7 Professional, Windows 7 Enterprise, Windows 8, Windows 8.1, Windows 10 Professional, Windows 10 Enterprise, Citrix

Protocols:

TCP/IP, Active Directory, DNS, DHCP, Subnetting, HTML, ATS, Wireless Network Configuration, Wireless NIC setup, USMT, SCCM, Altiris

Software:

WinZip, WinRAR, Microsoft Outlook, Internet Explorer Browser, Firefox Browser, Windows Defender, VoIP, AVG Antivirus, AVG Internet Security, AVG PC TuneUp, Blancco, Thunderbird, Altiris, Quadramed, Acronis, Microsoft Office 2010, Microsoft Office 2013, Microsoft Office 2016, Microsoft Office 365, Microsoft Office 2019, TeamViewer, GoToMeeting, Dameware, Lync, Windows Remote Desktop, LogMeIn, Workshare, ToDo, Teamcenter, Microsoft Office 2019, AutoCAD 2019, Revit, MicroStation, Bluebeam, ProjectWise, Microsoft Edge, Cisco WebEx, Zoom

Hardware:

Dell PC and Laptop, HP PC and Laptop, Toshiba Laptops, Asus Laptops, Lenovo PC and Laptops, Gateway Laptops, Motherboards, Video cards, NIC cards, Sound cards, DDR2 and DDR3 memories, CPUs (Intel and AMD), Gateway PC, Sony PC, Building customize PC, Data Recovery,

IT Experience

Collabera/ Santander Bank 11/2019 – 05/2020 New York, NY

Windows 10 Desktop Support Technician

Migrated end users from Windows 7 to Windows 10 using SCCM

Deploying HP desktop and laptop to the end-users location within Santander Bank (within 4,000+)

Systems were primed, imaged, and verified in on-site configuration labs using SCCM.

Partaking in Hardware Disposal due to FCC regulations

Redeploying laptops that be configured for work from home uses during the COVID-19 Pandemic

Assist Users with technical issues at the Santander Bank sites locations in NYC

Deploying in New York City

Staffing Solution USA/SMBC 06/2019 – 11/2019 New York, NY

Windows 10 Project Support Technician

Migrated end users from Windows 7 to Windows 10 using SCCM

Deploying Dell desktop and laptop to the end-users location within SMBC (within 4,000+)

Partaking in Hardware Disposal due to FCC regulations

Deploying in New York City, Jersey City, and White Plains

Unique Comp, Inc/MTA IT 09/2017 – 06/2019 New York, NY

Senior Desktop Support Technician

Led and oversaw the migration of Windows 10 for multiple sites within the MTA.

Trained and assisted users within MTA on company procedures and configuration of Windows 10.

Directed junior techs on how to effectively migrate from Windows 7 to Windows 10 on an Enterprise level.

Migrated end-users from Windows 7 to Windows 10 using SCCM

Deploying Dell desktop, Wyse, and laptop to the end-users location within MTA (Transit, Metro-North, LIRR, Bridges and Tunnels, HR)

Site Surveys were performed up to 8 days before installation to capture data.

Systems were primed, imaged, and verified in on-site configuration labs using SCCM.

Physical installation included cable management and system testing for network connectivity, upgrades, and quality assurance.

Provided end-user support for desktop, laptop, and Wyse (Citrix) users (25,000+) in MTA.

NITYO Infotech Corp/ Intergraph (Hexagon) 10/2016 – 09/2017 Bronx, NY

Application Support Technician

Assist Users with technical issues at the PSAC II (Public Safety Answering Center II)

To supply initial technical support to 911 communications center staffs

To coordinate with other client support personnel when resolving user issues

Server and Application monitoring using monitoring software

Ability to communicate with non-technical users

Follow standards for analysis and support of software solutions

Premier Technology/ Segal Consulting 07/2016 – 10/2016 New York, NY

Desktop Rollout Technician

Migrated end users from Windows 7 to Windows 10 using SCCM

Deploying Dell desktop and laptop to the end-users location within Segal Consulting Groups (within 4,000+)

Deploying in New York City, Chicago, Cleveland, Dallas, Houston

VDart/HCL/Estee Lauder 09/2015 – 06/2016 New York, NY

Desktop Support Technician (Windows)

Assist Users with technical issues at the Estee Lauder Companies sites locations in NYC

Troubleshoot and assist end users with mobile device setup including exchange, activations, and performance issues (within 15,000+)

Support and troubleshoot exchange Blackberry, Android and iPhone, iPad

Provide Smart hands and feet for remote teams on telecom and servers issues

Redeploy desktop and laptop using SCCM installing softwares such as Microsoft Office 2013 and Microsoft Office 365

Service Incidents and service request escalated by the Helpdesk using ServiceNow

Ability to effectively multi-task and to perform with a sense of urgency for rapid issue resolution

Support multifunction and desktop printers at the Estee Lauder corporate sites within NYC

Being the point of contact when in contact with the vendor and escorting vendors on-site repairs issues

Configured and troubleshooting Microsoft Outlook profile (exchange) within Microsoft Office 2010, Microsoft 2013, and Microsoft 365

Unlocking end-users’ account using Active Directory, relocating end-user machines (Desktop and Laptops) into the right OUs in Active Directory

Migrating end users from Windows XP to Windows 7

Configuring of TCP/IP issues that occur within the end-user’s community either printers or machines

Configuring OWA access onto loaner laptops to end-users for temporary access when having their PC troubleshooted

Lehigh Technical Service 05/2015 – 09/2015 New York, NY

Desktop Support Technician

Assist with the PC move to various location as well as provide technical support

Work at Natixis assisting end client with tech support for their VDI as well as their desktop

Support and troubleshoot exchange Blackberry, Android and iPhone, iPad

Adecco/Ann Inc. 07/2014 – 12/2014 New York, NY

Desktop Support Technician (Team Lead)

●Migrated end-user from Windows XP to Windows 7 manually in person or remotely

●Interfacing with end-users, assuring proper receipt

●Imaging, data transfer, and checking application loading to assure complete process

●Ensuring and working with Ann Taylor IT team troubleshooting issues that may slow the migration process

●Provided end-user support for laptop and desktop users in Ann Taylor (within 3,000+)

●Configuring Microsoft Office 2013 suite including Project and Visio

●Troubleshooting Microsoft Outlook profiles issues

VDart/HCL/Ann Inc. 06/2014 – 07/2014 New York, NY

Desktop Support Technician

●Migrated end-user from Windows XP to Windows 7 manually in person or remotely

●Interfacing with end-users, assuring proper receipt

●Imaging, data transfer, and checking application loading to assure complete process

●Ensuring and working with Ann Taylor IT team troubleshooting issues that may slow the migration process

●Provided end-user support for laptop and desktop users in Ann Taylor (within 3,000+)

●Configuring Microsoft Office 2013 suite including Project and Visio

●Troubleshooting Microsoft Outlook profiles issues

Xoriant/ Dimension Data/Montefiore 04/2014 – 04/2014 Yonkers, NY

Windows 7 Deployment Engineer

●Migrated end-user from Windows XP to Windows 7 using SCCM 2012 R2

●Interfacing with end-users, assuring proper receipt

●Imaging, data transfer, and checking application loading to assure complete process using SCCM

●Ensuring and working with Montefiore IT team troubleshooting issues that may slow the migration process

Stone Search/Edelman 12/2013 – 04/2014 New York, NY

Desktop Support Analyst (Team Lead)

●Migrated end-user from Windows XP to Windows 7 in persons and remotely

●Interfacing with end-users, assuring proper receipt, scheduling, and operation

●Imaging, data transfer, and checking application loading to assure complete process

●Provided end-user support to all users in Edelman (within 2,000+)

●Synchronizing either their iPhone, Blackberry and Samsung phone their outlook emails

Integrated Support Strategies/NYCHHC 04/2013 – 08/2013 Queens, NY

Desktop Support Analyst

●Migrated end-user from Windows XP to Windows 7 using SCCM within NYCHHC sites

●Interfacing with end-users, assuring proper receipt, scheduling, and operation

●Imaging, data transfer, and checking application loading to assure complete process using SCCM in person and remotely

●Provided end-user support to hospital medics and desktop users (within 10,000+)

●Installing Quadramed, Citrix Plugin, Agfa Impax, GroupWise mailbox, and many other medical applications

Eden Technologies/CIT 10/2012 – 04/2013 Livingston, NJ

Windows 7 Migration Technician

●Migrated end-user from Windows XP to Windows 7 using Altiris within CIT sites

●Interfacing with end-users, assuring proper receipt, scheduling, and operation

●Imaging, data transfer, and checking application loading to assure complete process

●Provided end-user support to cooperate with laptop and desktop users (within 10,000+)

●Performing quality assurance test on applications before being packed for Altiris Portal

●Troubleshooting and upgrading laptops, desktop

GCB Services/Sprint 07/2012 – 08/2012 New York, NY

Desktop Support Analyst I

●Interfacing with end-users, assuring proper receipt, scheduling, and operation

●Imaging, data transfer, and checking application loading to assure complete process using Altiris in person and remotely

●Provided end-user support to cooperate with laptop users,

●Migrated end-user from Windows XP to Windows 7

●Help supported the retail store in Brooklyn, Queens, and Manhattan

●Help replace WYSE machine (POS), set up a Google wallet signature capture pad

●Troubleshooting and upgrading laptop

●Blackberry setup for new users and synchronizing outlook exchange

Kforce/HP/UBS 05/2011 – 06/2012 New York, NY

PC Refresh Lead Technician/ Technical Lead

A key member of an HP project team charged with installing over 14,000 PCs/ laptops in the offices of a major financial firm throughout the US (New York, New Jersey, Conn.) including the trade floors as well. Machines were in a variety of platforms, images, and peripherals requiring specialized installation and support. Tasks included:

●Site Surveys were performed up to 8 days before installation to capture data.

●Systems were primed, imaged the and verified in on-site configuration labs.

●Supervised and trained techs for U-XP, I-XP deployments.

●Assisted with scripted migrations (data migration) involved moving end-user profiles from their old machine (Dell) into their new machine (HP) which are compatible with migration from Windows XP to Windows 7.

●Refresh IXP, UXP, and WXP Image system(s) and data wipe procedure.

●Using the USMT tool to migrate user profiles on I-XP and U-XP platform machines.

●Processing hundreds of PCs/laptops in a regional facility of major financial services firm as part of the nationwide deployment.

●Physical installation included cable management and system testing for network connectivity, upgrades, and quality assurance.

●The final steps in the process included drive wipes, inventory control, and removal using Blancco.

Insight Global/CloudBlue/Bank of America 04/2011 – 05/2011 New York, NY

Jr. Server Technician

●Keeping track of failed wipe jobs so that the hard disks can be physically destroyed

●Wiping Windows 2008/2003/2000 servers using Blancco DOD erase utility

●Labeling all servers that are ready to be decommissioned and inputting info into spreadsheets

●Physically removing servers from the rack and stacking on pallets

KForce/HP/ American Express 03/2011 – 04/2011 New York, NY

PC Depot Technician

●Provided IBM Lotus Notes to Outlook 2007 migration team support to end-users

●Interfacing with end-users, assuring proper receipt, scheduling, and operation

●Evaluated PC configurations, settings, and directories for the proper execution of network program files

●Imaging, data transfer, and checking application loading to assure complete process

●Resolved deployment tool installation errors through manual Outlook 2007 installation procedures

●Assisted end users by providing solutions to calendar and email functionality issues

●Blackberry device: Wipe and Enterprise activations

●Applying asset tags and assisting with inventory control procedures

●Recognized as part of the team that delivered services 100% on time

T.H.O.P Computer Services 10/2001 – 11/2010 Brooklyn, NY

PC Technician

●Building/ Customizing computers

●Troubleshooting and Upgrading computers and laptops

●Installing and Configuring Operating Systems and Applications

●Consulting, networking, setting up both wired and wireless network

●Installing hardware such as hard drives (IDE & SATA), network cards

●Configuring network and setting up active directory

●Removing and cleaning out the virus, spyware, and Trojans

●Installing and configure Microsoft Office 2007, Microsoft Office 2010 suites.

Winners Church 03/2003 – 05/2009 Queens, NY

Sound/ PC Technician

●Working with the soundboard and computers insisting on the church service

●Also working with presentation productions as well as troubleshooting

Metropolitan Staffing Companies 05/2008 – 10/2008 New York, NY

Installation PC Technician

●Installing desktops, laptops, servers, projectors in schools in NYC (elementary, middle, and high school)

●Configuring desktops, laptops, and server into the network as well as set up ATS

●Assemble Various Dell and Apple Desktops/Laptops and projectors configured them for

wired/wireless networking. Install and configure Lexmark printers locally and over a wired/ wireless network and as well as setting up ATS setting on printers for payroll.

Advantage Technical Resourcing 04/2006 – 07/2008 Brooklyn, NY

Installation PC Technician

●Formally known as TAC Worldwide Companies

●Under the contract with Bluecurrent performing installation of Dell computers to the Board of Education New York City Public Schools which including elementary, middle school, high school as well as adult learner center.

●Assemble Various Dell and Apple Desktops/Laptops and projectors, configured them for wired/wireless networking. Install and configure Lexmark printers locally and over a wired/wireless network and as well as setting up ATS setting on printers for payroll

●Also performing de-installation of old Dell Desktops and Printers, boxing them for pickup

●Involve in PC deployment sites such as Citicorp, Social Security, and Chase which involve installing new HP and Dell Desktop and Printers, removing the old Dell Desktop, while configuring the new desktop to a wired network. Doing inventory check on both working and nonworking Desktop system

SmarTECH & Associates, LP 02/2006 – 06/2007 Brooklyn, NY

Service PC Technician

●Troubleshooting and repair computers for Dell and Sony customers in both residential and commercial area

●Installing network printer for hospital and small local clinics in NYC

Barbeau Enterprises, Inc./Chase 05/2006 – 08/2006 Brooklyn, NY

Hardware Refresh PC Technician

●Installing new operating systems and software for both teller and customer service terminals

●Replacing the old hardware and installing new hardware on the teller platform

Yor.com Inc. 07/2006 – 05/2007 Brooklyn, NY

Representative/ Sales/ Installation

●Installing VoIP services in a residential and commercial location

●Troubleshooting, consulting, and customer services

Available for Relocation & Travel

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