Customer Service Manager

Edward Quintanilla

***** ****** • Houston, TX *7053 • 832-***-**** ***********@*****.***

Summary

Dedicated to detail and attentive to individual needs. Improves efficiency through effective performance procedures, strategic scheduling and streamlined management. Professional approach in every aspect of business. Flexible and versatile – able to manage multiple task while maintaining and focusing on goals desired by the company.

Professional Experience

Branch Manager, BZO Wheel and Tire Distributor, Houston, TX 2019

Manage outside sales team and execute branch manager sales quotas

Streamline warehouse operations for efficient delivery and improve customer service

Collect over 100k in outstanding past due invoices

Prevented loss of inventory holding employees accountable of assets

DISPATCH COORDINATOR, PAC SOUTH INC, HOUSTON, TX 2016-2019

Responsible for dispatching six fulltime drivers intra-state.

Excelled in confirming top 15% of paying loads available

Managed unpaid accounts receivable

Maintained all safety inspections for operating fleet

Intermodal Coordinator, COSCO CLA, Houston, TX 2014-2016

Maintained high volume request for empty/export containers

Managed international booking request for accurate departure

Excelled in quality customer service by resolving client issues

Maintained safety handling hazardous freight with outbound containers.

Shipping Manager, Texas Direct Auto, Stafford, TX 2008 - 2011

Managed transportation department for the world’s largest independent E-bay motors dealer.

Excelled in customer service for on-line auto dealer.

Suggested ideas for daily operations to increase efficiency.

Exceeded profit expectation and was able to drop shipping rates for customer’s convenience.

Consistently met or exceeded all goals for monthly, special event, and annual sales.

Store Manager, GM Communications-Wireless, Houston, TX 2004-2008

Performed all store operations including bank deposits.

Exceed the sales quota for every month and yearly sales

Maintained high level of customer service satisfaction

Promoted special offers to increase store contract activation's

Education

Texas Southern University, Houston, TX BA in Political Science (2013), Minor in Maritime Transportation Management and Security

Languages

Fluent in Spanish

TECHNICAL Skills

MS Office, PowerPoint, Works, Internet

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