Jeff Forman Project/Program Management Professional

adh0ig@r.postjobfree.com • linkedin.com/pub/jeffrey-forman/8b/4b3/437/ P: 801-***-****

Accomplished, dedicated professional with demonstrated success in project/program management, e-commerce, customer success, business development, strategic planning and analysis, and client satisfaction within various sectors and markets. Expertise lies in business process improvements, training and development, and project strategies. Flexible and adaptable with exceptional interpersonal and communication abilities to foster change, incorporate innovation, and implement strategies throughout all levels of the organization. Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint), G Suite, project management and analysis tools, including Oracle Primavera P6, NORAD, Ariba ESM,

Salesforce, Jira, Agile, and Project Vista. Areas of Expertise include

§ Project/Program Management § Account Management § Data Analytics

§ Strategic Planning and Analysis § Training and Leadership § Operations Management

§ Cross-functional Collaboration § Client Management § Market Research & Analysis

§ Digital Marketing/E-commerce § SOW Preparation § Budget & Contract Management Professional Experience

Real Estate Investor & House Flipper – June 2020 – Present

• Researched and evaluated real estate house deals, analyzing cost and profit data.

• Manage contractors and entire home renovations simultaneously.

• Handle all aspects of operation, including; ordering, receiving, inventory management, shipping, & customer service.

• Project property valuation, accurate expense projections, and analyze costs to maximize returns.

• Research foreclosures, short sale, Wholesales, and traditional real estate transactions. eBay • Draper • 2018 – June 2020

Business Development Manager

• Nov 2019 – Jun 2020

• Directly overseeing our top enterprise accounts, leveraging existing relationships with C-level executives, & developing new relationships.

• Leading account strategy in generating and developing business growth opportunities, working collaboratively with Vertical Managers, and Third-Party Partners, creating new revenue streams.

• Understanding and leading each customer’s technology footprint, strategic growth plans, business drivers, technology strategy, industry trends, and competitive landscape.

• Advise and adopt search engine optimization from individual enterprise accounts to grow total GMV

• Measures of success include Adoption and optimization effectiveness, buyer feedback and seller levels, and contributions to shipping, payments, advertising, and monetization. Associate Manager - Platform Operations

• Jul 2018 – Nov 2019

• Direct the day to day operational efforts and platform management of eBay Deals and Daily Deals including, content management, selection of product, pricing strategy, operational support, quality assurance, and contract negotiations.

Key Accomplishments:

• Develop, implement, and facilitate business process improvements that increase efficiencies, streamline processes and ultimately increase productivity.

• Collaborate with Deals Operations, Marketing, Business Enablement, and Merchandising Teams to ensure the most relevant shopping experience on Deals.

• Execute strategic reporting and analysis and use Vertical Team feedback to optimize the Deal pages for GMV, category mix, live listing count, and other KPIs. GOOGLE – (GOOGLE FIBER) • Salt Lake City, UT • Jul 2017 – Sep 2018 PROJECT COORDINATOR

• Led the daily project/program management processes of the Google Fiber Account Management Program including end-user and partner support, relationship development, client success protocols, project management, and the management of Salesforce project construction tickets to ensure all SLA’s are met. Key Accomplishments:

• Work with property owners and key stakeholders throughout the project timeline to ensure an on-time delivery of project deliverables. Provide projects specific design related engineering information to external clients when appropriate.

• Manage operations of the project construction timelines for 1000+ properties in the Salt Lake City & Provo, Utah areas.

GENERAL DYNAMICS – West Valley, UT • 2015 - 2017

Project Manager - Google Fiber Project

Aug 2015 – Jun 2017

Coordinated the operations and project management efforts of various departments within the company as well as outside contractors, procurement, engineering programs, and construction efforts to ensure timely delivery of projects within budgetary constraints. Key Accomplishments:

• Developed and distributed daily reports for Service Delivery and sales related to work in progress, estimated new monthly revenue, churn, past due orders, and errors in project deliverables.

• Selected by management as a primary point of contact for technical questions from engineers, project managers, construction staff, and other specialists. Operations Analyst - At&t Project

Feb 2014 – Aug 2015

Managed all aspects of site acquisition activities including auditing of the site file, review of RFDS, redlines, SOW (Scope of Work), and the coordination and enforcement of deliverable deadlines. Key Accomplishments:

• Coordinated and prepared all submittal documents for the landlord, regulatory, and jurisdictional requirements ensuring proper documentation, permitting and licensing.

• Provided landlord or regulatory agency assistance to the civil work and installation teams, including site access, design modification negotiation and approvals. Page 2 of 2