Carol Ramirez

*** ******* ***** *** *****, Tx. **516

956-***-****

adh0i2@r.postjobfree.com

EDUCATION

The University of Texas Rio Grande Valley Edinburg, TX

Bachelor of Health and Science Affairs Anticipated Graduation: May 2021

New Start School McAllen, TX

Nurse Assistant Training Program Completion: July 2018

South Texas College McAllen, TX

Associates of Arts in Interdisciplinary Studies Graduation: May 2016

Achieve Early College High School McAllen, TX

High School Diploma Graduation: May 2016

EXPERIENCE

Costumer Service Representative Teleperformance September 2020- present

Answer calls from United Health Care members in a polite manner.

Greet the members, make conversation with them to make them feel comfortable.

Log in to members accounts and review their medical benefits.

Answer questions in a polite manner and resolve any issues they have.

Enroll members into medical plans.

Document the members needs into the system (MAESTRO).

Work with different types of computer systems.

Redirect calls to other departments.

Take payments.

Make sure I was able to resolve the issue and that the member was satisfied.

Hostess Logan’s Roadhouse October 2017-November 2018

Greet guests in a friendly manner and provide great service at all times.

Guide the guests to their table and assure them their server will be with them.

Keep an organized sitting chart for the servers.

Answer phone calls in a polite manner and always answer any questions the clients have.

Take To-go’s on the phone or in person and make sure they get everything they have asked for.

Make sure the restaurant is always spotless. (Lobby, restrooms, tables, etc.)

Manage money and ensure the money is always at full amount.

Train new hostess to give a great service.

Sales Associate and Cashier Carter’s & Osh-Kosh Retail April 2017- October 2017

Provide Exceptional customer service to a diverse population in both English and Spanish.

Help customers look for clothes or shoes and utilize effective communication skills to promote sales and upsell additional items.

Manage the register and at the end of the day help the manager ensure the balance in the cash drawer.

Maintain store clean and organize clothes.

Server/Waitress and Entertainer Big Blast Party Salon July 2016- August 2016

Greeted guests in a friendly and enthusiastic manner while ensuring a pleasant time during the party.

Entertained kids at the playground and painted girls nails meanwhile all guests arrived.

Served food to all guests in a quick, organized and polite manner.

Gathered around the kids for the show and to cut the cake.

Go around picking up trash from the tables.

Cleaning the salon at the end of the party.

Food Prep Stripes March 2016- September 2017

Prepare all the vegetables that were going to be needed for that day.

Cut vegetables, prepare ingredients.

Cook different type of meals.

Wash dishes.

Clean my work environment.

Help clean the store; restrooms, floor, isles, take out trash, etc.

Help on the line to serve and sell the food.

Greet clients in a friendly manner.

Make sure the orders were on track and within a good time frame.

Manager Mariscos La Costa/ El Muelle January 2014- November 2014

Guide the employees in doing their job.

Welcome costumers.

Make sure restaurant is clean.

Make sure costumers are doing okay.

Solve any issues the costumers have or any restaurant related issues.

Create work schedule.

Keep track of what needs to get done on a daily basis.

Work with the computer systems to log in work updates, schedules, times, items needed, money records.

Handle money.

Answer calls.

CERTIFICATIONS

Texas Certified Nurse Aid

SKILLS

Bilingual (fluent in Spanish/English, read and write)

Manage time wisely and meet all deadlines.

Able to work under pressure within a small time frame.

Experienced in cash handling and point of sale transactions.

Proven work ethic.

Willing to take initiative and able to adopt as part of a team or independently.

REFERENCES

Available upon Request

Contact this candidate