Robert D. Thompson

***** ********** ***.

Evergreen, CO 80439

Telephone: 303-***-**** Email: adh0hz@r.postjobfree.com SUMMARY OF

QUALIFICATIONS

I am a recent graduate of University of Denver's, Full-Stack Web Development Bootcamp/Certificate program. I have also been CompTIA A+ and Microsoft Support certified. I am looking to work for a local software company while I continue to grow my skills. My background in information technology, support, and leadership has made me an extremely well-rounded contributor. I thrive in team environments, partnering with others to think creatively and build best in class solutions.

EMPLOYMENT 2019 Red Rocks College

Complete Web Scripting: JavaScript

• Attended for a more advanced dive into JavaScript, Object Oriented Programming, and responsive design.

2018 University of Denver (DU)

Full Stack Web Development Bootcamp/Certificate

• Focus: HTML5, CSS3, Bootstrap, JavaScript, SQL, Responsive Design, Bash, Git, VS Code, Trello, Agile.

2017 RefiJet

Loan Officer / Underwriter / Inside Sales

Loan Officer capable of the efficient and accurate management, and processing of loans. Skilled in the development and implementation of loan plans, client loan assessment, and conducting credit analyses.

• Analyze applicants’ financial status, credit, and risk to the lender to determine loan feasibility. 2013 – 2014 Broadridge Financial Solutions (Fortune 500) Manager / Service Delivery Leader

Manage the high-level client relationship, operations, and call center for Broadridge Financial Solutions, 24/7 Intouch’s premier client.

• Led a team of 4 Supervisors, 2 team leads, 50 associates, and one trainer in a financial services environment.

• Working directly with local Director and on-site client representative to maintain, cultivate, and grow the client relationship for our financial services campaign. 2009 – 2010 TransFirst, LLC. (Fortune 500)

Supervisor Technical Support

Managed a team of 15 technical support representatives in a client support environment.

• Have a detailed understanding of the merchant acquiring business including transaction flow, interchange, Association rates and fees, client contracts, pricing and terminal support.

• Was a point of escalation and managed key client relationships for the organization.

• Led a team of individuals that assisted customer on initial set up and ongoing customer support for merchant processing customers.

• Exceptional relationship building and overall customer service skills.

• Resourceful and energetic with well developed problem-solving skills.

• Excellent verbal and written communication.

2006 – 2008 Fiserv Investment Support Services (Fortune 500) Manager Client Relations III

Managed a team of 12 Relationship Managers supporting the Standard Assets Relationships of Fiserv Investments.

• Created strong relationships with Asset Sponsors, Financial Consultants, and clients.

• Maintained close relationships with the top ten clients that generated more than 50% of the portfolio revenue.

• Face to face interactions with client’s, Financial advisors, and Financial Representatives.

• Assessed client relationship needs and matched them to employee skill sets to maximize customer satisfaction.

• Participated as an Ambassador for Fiserv ISS sponsored trade shows.

• Integral part in planning and transition as company is sold to TD Ameritrade. 2001 – 2005 Raytheon Polar Services - United States Antarctic Program - National Science Foundation (Fortune 500)

Senior Network Operator

Provided reporting of NASA Satellite schedules, sending outage notifications, fielding Network Operations Center calls from around the world, and responsible for all physical changes and additions as well as trouble shooting the United States Antarctic Program WAN.

• Constant contact with NASA, CTBT (Comprehensive Nuclear-Test-Ban Treaty), Marshall Space Flight Center, South Pole research station, McMurdo Station, and USAF.

• Responsible for all physical connections both new and existing at Denver Station (IP, VoIP, VTC, PBX, and Hirsch Security System testing, maintenance and workflow schematics).

• Liaison to outside vendors for HVAC, Hirsch Security System, off site Data Storage.

• Regularly worked Help Desk to support NSF Stations in Antarctica, New Zealand, Chile, and Denver.

AWARDS AND

HONORS

• Six Sigma Green Belt.

• Special Achievement Award for implementing multi-tiered loop lines that provided overflow between departments based on skill sets. Drastically reducing wait times as well as staff while increasing overall client satisfaction.

• Completed “Commitment to Excellence”, an extensive executive management training program.

EDUCATION

Red Rocks Community College, Lakewood CO

• Complete Web Scripting: JavaScript

University of Denver, Denver, CO

• Full Stack Web Development Certificate

Metropolitan State College of Denver, Denver, CO

• Major: Business Administration Status: Senior

Colorado Mountain College Alpine Campus, Steamboat Springs, CO

• Major: Associates in the Arts

New Horizons Computer Institute, Centennial, CO

• CompTIA A+ Certification

• Implementation and Support for Windows and Microsoft Office Certification

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