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Engineer Manager

Silver Spring, MD
November 20, 2020

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Armand G. Tanoh

**** ********* ***** *******

Silver Spring MD 20904


Core Skills Summary

●VMware ESXI (Virtual server commissioning: Linux, windows)

●Server Administration: Linux RHEL 6 and 7, Server virtualization.

●Root Cause Analysis and troubleshooting

●Telecom and Network: Router/Switch configuration (Scripting and configuration) and troubleshooting; VoIP (Cisco, Avaya, ADTRAN & Polycom IP phone set and Voice switches); Rack and stack; Structure cabling (Copper/Fiber); Broadband (T1, Cable, DSL); Telephony (POTS, IP telephony).

●Wireless: Wi-Fi, Cellular, Cisco, Aruba, Ruckus, Cradle point Access points (802.11a/b/g).

●Cellular: In Building D.A.S; Nokia Airscale /ALU BTS; Motorola Two-way Radios; Public Safety; 4G/CDMA, UMTS)

●Tools: OTDR; Praxym, Spectrum Analyzer, Seagull CW Tester, Dragon wireless transmitter, Coyote wireless receiver, Fluke cable tester/Fault finder, Punch-down tools and cable certifiers and Tone generators.


Linux Professional Institute; Nokia BTS; Teko JMA iDAS; CompTIA A+; OSHA-30.


B.S. Information Technology, University of Maryland, 2009-2011

A.S. Computer Science, University of District of Columbia, 2006-2008

A.S. Computer Engineering, ESAM College of Applied Engineering,2001-2003

Professional Experience

Linux Systems Administrator, MTS Mar 2017 - Mar 2020

Laurel, MD

●Created and maintained virtual machines with VMware ESXI (Windows, RHEL7&8)

●Performed server update hardening and patching with yum and dnf.

●Created and maintained user accounts, assigned file permissions, managed Access Control Lists (ACLs) and established password and account policies.

●Maintained and troubleshoot network connectivity: IP address and hostname resolution; configuring DHCP network servers and client, DNS.

●Provided subject matter expertise support and acted as escalation point for internal support departments and external clients in resolving a wide variety of customer facing issues regarding environment deployment, service issues, and technical questions.

●Installed and updated software packages using yum or rpm from Red Hat Network and remote repository.

●Generated SOS reports to initiate service requests with RHEL support

●Facilitated collaboration of application teams by creating SMB shares and WinSCP to move files between RHEL OS and Windows OS

●Created and maintained user accounts, assigned file permissions, managed Access Control Lists (ACLs) and established password and account policies; installed, upgraded, configured, tested, maintained and supported operating system software in a production environment.

●Performed server migration using rsync and SAP

●Reviewed performance logs and monitored overall system performance (SolarWinds)

Wireless Field Service Engineer, Nomad Digital Mar 2015 - Feb 2017

Rockville, MD

●Maintained and troubleshot Linux and Cisco based Motorola 7131 wireless access point using command line interface.

●Ran scripts to upgrade, patch and troubleshoot access point and switch connectivity issues.

●Troubleshoot and resolved KVM CCU wireless controller using Linux commands.

●Performed SIM Lab performance testing for access point integration in train cars.

●Performed WAP configuration and firmware upgrade via scripts, CLI and VPN.

●Diagnosed and repaired CCU modem (internet connectivity, TCP/IP, IP V4/6, AP meshing), Landing Page, RAID, RF (SSID /Mesh, Roof Antenna, GPS), and WAN (Verizon, T-Mobile, AT&T, sim card issues)

●Performed scheduled wireless network performance surveys with InssiDer application through real time train ride along between Baltimore, Delaware and New York.

●Performed weekly preventive maintenance for Acela wireless access point and CCU modems (cabling status, equipment attachment, mounting, SSID broadcast, network speed, and meshing).

Voice/Wireless Field Engineer, Dcnet OCTO (Contract) Jul 2014 - Jan 2015

Washington, DC

●Troubleshot and installed Cisco AirNet and ruckus wireless access point (TCP IP address configuration and script reload)

●Applied thorough knowledge of telecommunications infrastructure (Cisco switches, T1 and analog/digital signals, copper cable, optical fiber, digital signaling) to troubleshoot and isolate issues

●Conducted site surveys for future access point expansion with Seagull wireless application and determined initial coverage challenges.

Telecom Field Engineer, Endeavor Network Solutions(contractor) Dec 2013 - Jul 2014

Washington DC

●Conducted 3G/4G testing survey and signal reliability for wireless modem installation

●Installed and configured Cisco Routers, IAD’s (2435 FX8/16/24), EFM’s (Actelis), Cradle point (DBU) 3G/4G LTE WAN Routers, wireless access points and Cisco IP phones (IP addressing, DHCP, DNS, Script running)

●Installed, configured, and troubleshot routers, switches and firewall (Static IP addressing, Scripting, Ping, IPv4 configuration, DNS)

●CISCO Router (IAD), SWITCHES (2960), Patch cabling installation and troubleshooting according to ANSI/TIA/EIA 568-A, 569-A, 570-A, 606, 607

●Performed desktop refresh and imaging

●Conducted audit on client networks for performance including telecom/telephone equipment and T1 line (cabinet card swap)

●Decommissioned legacy equipment

●Environment: Windows 7/ESP/Cable certifier/Putty

Public Safety Field Engineer, ACS-XEROX (Contract) May 2012 - Oct 2013 Germantown, MD

●Performed lab testing, configuration and performance calibration via proprietary application simulation (Traffic Dot) on field devices pre-deployment.

●Conducted site constructability survey for traffic enforcement system installation.

●Installed and configured TCP/ IP, DHCP system access points, cisco router, 4G LTE wireless backup modem antennas and coordinated with ISP service installation (Verizon-Comcast)

●Tested and verified system performance and reliability before field installation (Access points, Camera, NAS, ROUTER, and MODEM)

●Configured system network settings (ipv4, VPN access, NAC, logon)

Telecom Field Service Technician, Verizon Connected Solutions Jul 2009 - Feb 2012

Ellicott City, MD

●Planned, installed and troubleshot residential/commercial telephone, broadband and wireless service for residential and commercial customers.

●Repaired PTSN/POTS outside plants infrastructures (cables, pedestals, and aerial terminals) with Sidekick multi-meter and power meter.

●Performed home and office building structure wiring from/to demarcation point or telephone system, Panduit, Amp, Caddy equipment according to ANSI/TIA/EIA 568-A, 569-A, 570-A, 606, 607 standards.


Marlos Davis: 478-***-****(WMATA: Project manager)

Kudip Batu: 301-***-**** (GL Communication Manager)

Trevor Zelinsky: 308-***-**** (Synergy Wireless Project Manager)

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