Customer Service Agent

JUANAE ELIZABETH BARKLEY

**** ******* ** • Mascoutah 62258 • email **************@*****.*** • home 618-***-**** • cell 248-***-****

Driven, accomplished specialty retail Assistant and Customer Service professional, who has attained roles of increasing responsibilities, seeking to excel in a position using excellent communication and

time management skills to address and resolve client needs and queries

SUMMARY OF QUALIFICATIONS

Organizes and prioritizes time and resources to get the job done in the most proficient way possible

Excellent ability to communicate effectively with all levels, utilizing exceptional verbal and written skills

Exercises independent judgment and decision-making abilities with a high level of efficiency

Proficient in Microsoft Office, and other complex data entry including Point of Sale software, able to type 55 wpm

PROFESSIONAL EXPERIENCE

Phonak - Sonova

Life is On - Hear the World

CUSTOMER SERVICE AGENT Warrenville, IL 4/2017 – 4/2020

Enter orders, manage incoming calls, place necessary outgoing calls, confirm device warranty dates, submit customer complaints and assist in resolving issues. Create starter kits for new Hearing Aid Centers and ensure they receive demo shipments. Remain current on knowledge of new products, accessories, technology levels, and applications. Primary focus Costco, secondary focus Lyric. Achieved 5 consecutive months of high phone call quality scores, consistently highly productive while maintaining accuracy. Repeatedly selected to be a Peer mentor

Alltran Education Inc.

Let’s solve it together

COLLECTIONS SPECIALIST Woodridge, IL 2/2017 – 4/2017

Contact borrowers with the intention to offer various solutions to settle outstanding creditor accounts, discuss and provide resolution options/benefits, negotiating best possible arrangement for the borrower. Receive and respond to collection related inquiries in a prompt and professional manner. Perform skip-tracing activities as needed to obtain location information for reaching borrowers.

DuPage Credit Union

More than just a bank. We’re a Member-owned financial institution united by a common spirit.

COLLECTIONS ASSOCIATE Naperville, IL 11/2015 - 1/2017

Obtain payments for delinquent Visa Credit Cards, Consumer Loans, and Negative Shares. Monitor monthly reporting of past due accounts, contact members with scheduled calls and letters. Strive to achieve asset recovery and minimize or prevent loss to the credit union. Accurately complete month-end charge off process. Coordinate with alternative loans to find mutually beneficial solutions, or refer members to outside financial counseling.

Rue 21

Do you Rue? I do! A strong, solid brand that has grown into a leading specialty retailer in girls and guys fashions.

ASSISTANT MANAGER Waldorf, MD 04/2015 - 09/2015

Built store, hired staff, stocked merchandise, and set up banking for Grand Opening.

Provide managerial, operational, and financial support to the Store Manager. Execute daily drawer till counts and bank deposits, control weekly payroll budget, and manage monthly inventory detail thru shipping and receiving.

Focus on driving associates to execute their job duties, provide exceptional customer service, to achieve store goals.

JUANAE ELIZABETH BARKLEY

1248 Antique Ln • Mascoutah 62258 • email **************@*****.*** • home 618-***-**** • cell 248-***-****

Fashion To Figure

Making people’s lives better through the ultimate full-fashion shopping experience. Bringing fashion to the figure.

ASSISTANT MANAGER Waldorf, MD 03/2014 - 9/2015

Assist the Store Director in back of house office tasks and maintaining employee and store files.

The Leader on Duty sets the pace of the entire store with the daily sales plan goal and schedule.

Monitor zone coverage on sales floor by effectively driving the Stylist team.

Visual Merchandising, uphold store policies and procedures, operations and store standards, recruit talent.

Greater Abyssinian Baptist Church

A church determined to take Jesus seriously, through a mission of M.U.M.S. (mobilize, unify, missions, serve).

EXECUTIVE ASSISTANT Newark, NJ 10/2012 - 7/2013

Prepare Pastor for completion of worship services; including Communion, Baptism, prayer and Bible Study.

Maintain Pastor’s calendar of appointments, conferences, meetings, travel, and correspondence.

Plan and implement ministries and developmental, educational, and social programs for the enhancement of the congregation and outreach to the community

David’s Bridal

The largest fastest growing bridal retailer, with over 300 stores worldwide and $700 million annual revenue.

ASSISTANT MANAGER Freehold, NJ 8/2011 - 10/2012

Managed, lead, and coached Sales Consultants, Receivers, Customer Service Reps, and Alteration Seamstresses.

Recruited and trained sales team for a high volume store; report daily sales progress to District Manager.

Generate and review Benefit/Earning Potential Statements monthly with each Consultant.

Increased and maintained monthly Customer Service Satisfaction survey scores.

SERVICE SUPERVISOR Union, NJ 1/2009 - 8/2011

Key holder, directed daily floor activities, made nightly closing verification and deposit, visually merchandised store to company standards, recruited staff and directed new employees training.

Consistently met and surpassed ambitious Sales Goals, set by Corporate Office.

Conducted quarterly Physical Inventory to verify sell-able merchandise and reduce shrink.

Recognized as a top Bridal Show Team Captain in Region 1.

BRIDAL CONSULTANT Madison Heights, MI 10/2006 - 12/2008

Achieved President’s Club status in first year, and maintained status each year of sales.

Registered brides at appointment; assisted brides with wedding gowns of choice, select headpieces,

undergarments, veil, shoes, gloves, jewelry and accessories: ring up purchases at cash register.

Completed David’s Bridal Credit Card Application approval process.

EDUCATION AND TRAINING

Attended Microsoft Excel Workshop Training to master charts and formulas Southfield, MI

University of Michigan - School of Literature, Sciences, & Arts Ann Arbor, MI

Diploma, Southside High School Center for International Studies Greenville, SC

Contact this candidate