WORK EXPERIENCE

Temp Family Nurse Practitioner Quality Improvement

Brown & Toland Physicians - Oakland, CA

July 2020 to Present

Serving as a Nurse Practitioner conducting virtual Medicare Annual Wellness Exams and Medication Reconciliation for recently hospitalized/discharged patients as part of the company's Risk Assessment and Quality Assurance department. This position includes using a wide range of clinical knowledge and experience to perform in depth complex chart reviews and conduct telehealth clinical visits with patients. Additionally, my role requires proficiency in multiple EHR systems, as well as high quality documentation and coding practices. My role in the position also includes serving as a core team member in the development Telehealth services. I provide important input based in clinician expertise for the development and implementation of this telehealth based Annual Health Assessment (AHA) program in light of the limitations and precautions in place due to risks associated to the Covid-19 pandemic. I created the interactive charting document that meets all billing, coding, and quality assessment requirements used by all clinicians performing Telehealth AHA visits. Lead Nurse Practitioner and Aesthetic Injector

AURA SKIN SPA INC - San Francisco, CA

January 2019 to Present

Performed Good Faith Exams on all new patients which includes a complete review of past medical history and evaluation of each patient’s general health status to determine eligibility for treatment.I SUSANA

FORTES

CA and FL licensed FNP

Oakland, CA 94608

adh0ez@r.postjobfree.com

904-***-****

ANCC Board Certified Family Nurse Practitioner with clear and active Nurse Practitioner licenses in California and Florida and over 10+ years practice experience.

Energetic and intuitive FNP with diverse practice experience in Family Practice treating patients across the lifespan, Urgent Care, Remote Clinical Trials, Occupational Medicine, DOT medical examiner, Telehealth remote patient management Startup consulting, Quality Improvement, Telehealth Medicare Annual Health Assessments, HCC coding, and advanced level Medical Aesthetic procedures. Demonstrates ability to provide quality care. Cultivates exceptional relationships with clients and colleagues to facilitate the highest level of patient care while promoting patient loyalty and organizational growth.

Authorized to work in the US for any employer

Established new procedures that increased profits and client referrals; assist with social media marketing campaigns and content.Additionally, I served as a mentor and provided clinical guidance to 1 report staff RN. Perform neurotoxin injections, filler injections, micro needling, Fraxel, Laser Genesis, Clear + Brilliant, IPL, Em sculpt, Vanquish, PRP injections and dermatologic exams. Treated common medical dermatologic conditions. . Additionally, I served as a mentor and provided clinical guidance to 1 report staff RN. I have mastered various advanced injection techniques that produce beautifully natural results. I approach my work in aesthetics not only with clinical expertise, but with artistry and attention to detail. Nurse Practitioner, Co-founder

Mobile Medical Esthetics - San Francisco, CA

June 2018 to May 2019

Co-founded a business which specialized in offering In-home concierge Medical Aesthetic procedures including neurotoxin injections, micro needling, dermal fillers, Kybella. Performed Good Faith Exams on all new patients which includes a complete review of past medical history and determined general health status and eligibility for treatment. Managed one RN direct report.

Gained highly valuable med spa related marketing and business development and operation skills with this business endeavor.

Gained valuable experience in social media marketing and branding. Lead Nurse Practitioner, Director of Clinical Operations Epi Center Medspa

October 2017 to June 2018

ClinOps Director, updated procedure and protocol handbooks to assure practice compliance. Assured clinical team had access and knowledge of use of OSHA required protective equipment. Performed Good Faith Exams on all new patients which includes a complete review of past medical history and evaluation of general health status to determine eligibility for treatment. I was also in charge of managing patients with adverse reactions to any treatment performed by staff RN’s, aestheticians, and body contouring specialist.

Managed 2 RN and 1 Medical assistant direct reports as well as provided ongoing clinical guidance for the staff RNs, 2 estheticians and a Body contouring specialist.

I was responsible for managing inventory and was the point of contact with product representatives and medical aesthetic equipment representatives for employee education and equipment management. Performed aesthetic procedures and treatments including dermal fillers, Botox, IPL photo facials, laser hair removal, Kybella, Coolsculpting, Fractora, Ulthera, laser resurfacing, microneedling, tattoo removal, PDO thread lifts, and vaginal rejuvenation.

Family Nurse Practitioner Consultant

mynurse.ai - Emeryville, CA

February 2018 to April 2018

Clinical focus was in chronic disease remote monitoring and management for medicare patients. Was the company’s primary medical consultant for creating a remote patient monitoring system to increase medicare billing revenue for chronic disease management in the startup’s earliest phases. Contributed by giving clinician based input for building an intuitive and clinician friendly EMR dashboard intended to remotely collect patient vitals and other pertinent information o•en collected in chronic disease management. This included providing insight regarding data thresholds and notification parameters for commonly seen clinical scenarios and patient compliance issues for use by primary care providers. Provided insight based on knowledge and experience derived from personal use of EMR systems to assist in identifying necessary features to facilitate a smoother transition into future plans to allow for integration across other EMR systems. Lead Nurse Practitioner

LaserAway - San Francisco, CA

March 2016 to October 2017

Served as primary clinician, played integral role in opening new clinic location, attracting new clientele and providing clinical guidance to staff RN’s.

Performed Good Faith Exams on all new patients which includes a complete review of past medical history and determined general health status and eligibility for treatment. Procedures performed included laser hair removal, laser tattoo removal, Botox, fillers, Coolsculpting

(completed Coolsculpting University training), Thermage, Velashape, Clear + Brilliant. Treated common dermatologic conditions.

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Urgent Care, Occupational Medicine NP and Certified DOT Medical Examiner Concentra - San Francisco, CA

April 2014 to May 2016

Apr 2014 - May 2016 (2 years 2 months)

Responsible for providing comprehensive medical care in a high volume, fast-paced, Occupational Medicine and Urgent Care setting.

Urgent Care duties included treatment of acute illnesses (such as URI, UTI, OM, skin rashes and infections etc) injuries, minor sprains and fractures, minor laceration repairs, and simple dermatological procedures. I often treated patients with complex chronic conditions and co-morbidities.

Conducted complete physical exams, review of past medical history and Health screenings, pre-employment, school and sport participation health screenings.

Workers Compensation evaluation and treatment of occupational injuries or illnesses, helped formulate plan of care and established work restrictions and limitations while working closely with PT team members, conducted DOT examinations

(certified medical examiner)

Provided travel medicine and disease prevention services. Patients managed in a collaborative setting with Physical Therapists, Chiropractors, Acupuncturists and medical specialists such as Physiatrists, Pain management, OT, orthopedics among others. Provided training to Medical assistants with 2 direct reports. Urgent Care, Occupational Medicine NP and Certified DOT Medical Examiner CareSpot Urgent Care - Gainesville, FL

September 2013 to May 2014

Responsible for providing prompt, comprehensive and competent medical care in a fast-paced, Urgent Care setting. Urgent care duties included treatment of acute illnesses and injuries, minor sprains and fractures, minor laceration repairs, and simple dermatological procedures.

Occupational Health services, pre-employment health screenings, Workers Compensation evaluation and treatment of injuries or illnesses, Travel medicine and disease prevention services, supervision of on site laboratory, x-rays, injections. Conducted DOT physical exams.

Consistently achieved an excellent Net Promoter Score indicating a high level of patient satisfaction. Provided training to Medical assistants with 1 direct report. Clinical Reasearch Sub Investigator, FNP-BC

Mytrus Inc - San Francisco, CA

September 2011 to August 2012

Assisted the Principal Investigator with web-based phase IV clinical trials conducted exclusively through telemedicine platform.

Provided valuable clinician input to help the developers improve the clinician and patient portals for a more intuitive user experience. Assisted in participant recruitment and performed eligibility screening. Screened all study participants for general health, current medications, complete medical history, and reviewed lab and diagnostic studies.

I managed 1-3 clinical research assistants.

Locum Tenens Family Nurse Practitioner

Dynamic Health Centers

August 2011 to September 2011

Temporary coverage/locums assignment where I provided routine primary care and treated acute illnesses and injuries in a fast-paced, Primary and Urgent Care setting.

Family Nurse Practitioner

HCA - Gainesville, FL

April 2009 to September 2011

Provided comprehensive family primary health care to diverse populations of all ages at a busy Primary Care/Family Practice office. In this position, I provided care to a high volume of patients of all ages and health statuses. I provided essential primary care services such as physical exams, women’s health visits, dermatologic visits, acute illness/ injury visits, as well as a high volume of patients needing chronic disease management. I was responsible for ordering and interpreting diagnostic tests as appropriate, providing patient counseling and teaching, as well as the formulation and follow-up of treatment plans, facilitating referrals. Additionally performed minor dermatologic surgical procedures including mole biopsies, abscess incision and drainage. nail revisions as well as tigger point injections under the supervision of a physician. Provided training and supervision of Medical assistants with 1-2 direct reports. Advanced Registered Family Nurse Practitioner, ANCC Board Certified Physicians Group LLC - Gainesville, FL

October 2010 to July 2011

FNP at a busy practice treating patients injured in accidents. Responsible for comprehensive initial patient examinations with a focus on orthopedic and neurologic assessment. Duties included patient education, ordering and interpreting diagnostic tests, prescribing medication for acute pain and developing a plan of care/prescription for treatment in collaboration with Chiropractic Physicians Registered Nurse, BSN

St Vincent’s Medical center

January 2007 to June 2007

Staff RN

Responsible for the care of 6-7 Gynecologic Oncology and Medical Surgical patients per shift, 1-2 Associate Care Providers reported directly to me.

EDUCATION

MSN in Family Nurse Practitioner

University of Florida - Gainesville, FL

2007 to 2008

BSN in Flagship BSN program with additional focus in Community Nursing and community partnership

University of North Florida

2005 to 2006

BS in Psychology and Sociology

University of Florida

2001 to 2004

NURSING LICENSES

RN

State: CA

CNP

State: CA

CNP

State: FL

SKILLS

• I earned a Master of Science in Nursing from The University of Florida where I graduated in the top 3% of my class. I became ANCC Board Certified as a Family Nurse Practitioner in 2009. (10+ years)

• Clinical Research

• Start-ups

• Dermatology

• Urgent Care

• Telemedicine

• Primary Care

• Family Medicine

• Woman's Health

• Preventative Medicine

• Urgent Care

• Occupational Medicine

• Remote Clinical Trials

• Startup Consulting

• Social Media Marketing

• Business development

• Cosmetic Injections

• Team Leading

• Role Modeling & Mentoring

• Telehealth

• Advanced Medical Aesthetic Procedures

• Advanced Portuguese

• Intermediate Spanish

• MedSurg Nursing

• Patient Education & Health Literacy

• Workforce Development & Training

• Healthcare management

• Patient safety and satisfaction

• Excellent bedside manner

• DOT Medical examiner

• Botox Experience

• Dermal Fillers

• Patient Care

• Triage

• Esthetic Laser Treatment

• Allscripts, Epic, Cozeva, doxy.me, Microsoft office 365,high EHR proficiency Cerner, Practice Fusion, Nextgen, Aesthetic Record

• Medical Assistant new hire training

• Proficient in Electronic Medical Record Systems

• Tech Savvy

• Quality Assurance

• PDO Thread Certified

• HCC coding

• Health and wellness counseling

LINKS

http://linkedin.com/in/susanafortes

CERTIFICATIONS AND LICENSES

ANCC Board Certified Certified Nurse Practitioner

BLS Certification

PDO Certified

DOT Medical Examiner Certified

APRN and RN, CA and FL

GROUPS

Selected by Sigma Theta Tau for membership for having achieved academic excellence and graduating in the top 3% of my class.

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