Customer Care Manager

Shanmuga Narayanan T

Phone No: 994-***-****

Email: *****************.**@*****.***

CAREER OBJECTIVE:

Objective of my career is to acquire a leading and challenging position in an eminent organization that helps in utilizing and improving my exemplary skills and experience gained in the field of Customer Care.

STRENGTHS

Leadership skill

Problem solving skill

Influencing and relationship building skill

Quick leaner with “can Do” attitude

CAREER HISTORY

1. HR Coordinator and Trainer – Sparrow Mobity Pvt Ltd – From September 2019 – June 2020.

2. QUALITY MANAGER – Asir Nexa – From August 2018 – August 2019 3. SALES QUALITY MANAGER – Southern Honda- From September- 2017 to JULY- 2018.

4. CUSTOMER CARE MANAGER –Beau Hyundai –From June-2016 to July-2017. 5. FIELD-SALES TEAM LEADER – Pearl Honda (Tuticorin) – Nov 2015 to May 2016. 6. BUSINESS DEVELOPMENT MANAGER – New gen group of company (Karur) – May 2013 to Oct 2015.

7. SERVICE ENGINEER – Jaihind computers (Tuticorin) – June 2007 to Feb 2010. Responsible for reporting quickly to all customer requests and ensuring that all staff members makes sound decision based on customer satisfaction. Also in charge of assessing, responsibilities investigating and evaluating complaints, claims and occasionally acting as a manager on duty in the absence of other managerial staff. Roles & Responsibilities:

• Show room neatness (welcome, warm Drinks reach)

• Call all customer to confirm the scheme and discount (After booking)

• SMS for thanking (After booking)

• PSF report

• RC book received and hand over to the customer

• Show room enquiry (Source of enquiry)

• Customer complaints visit in person, whose grievance could not be solved

• Event (Mela) result achieved

• Advertisement (TV, Radio, FB,)

• Delivery time coordinate with the delivery coordinator

• Customer refund amount follow up

• To take care of the ambience of the showroom

PROJECT DETAILS

Summer Project – Done the project “A study on effectiveness of labour welfare measure” in VOC Port Trust, Tuticorin Period of time – 6th July to 8th August.

Main Project – A study on various stake holders’ awareness level of promotional mix with reference to Ramco Cements. (January 2013 – May 2013). ACADAMIC QUALIFICATIONS

MBA (HR & Marketing) Anna University Chennai from 2011 to 2013

BA Economics ManonmaniumSundaranar University from 2004 to 2007 PERSONAL DETAILS

Nationality : Indian

Marital status : Married

Languages Known : English, Tamil

Address : 150/3, Sivankovil Street, Tuticorin-2

DECLARATION

I hereby declare that the details furnished above are true to the best of my knowledge. Place : Tuticorin Yours Faithfully

Date : (Shanmuganarayanan T)

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