Customer Success Manager

Jordan Garcia

Mobile: 832-***-**** Email: ******.*****.******@*****.***

Linkedin: www.linkedin.com/in/jordangarcia93/ LocaEon: Dallas / Fort Worth Summary

CreaEve problem solver with nearly 3 years of experience creaEng soluEons and driving B2B sales growth in the energy & renewables industry. Strategic thinker, well-acquainted with gathering customer and market feedback to drive conEnuous improvement. Experienced communicator comfortable delivering presentaEons to various demographic groups, building relaEonships, and gaining buy-in. Looking to build on my natural apEtude for structuring complex problems to pivot into a customer success manager role—with the long-term goal of moving into product management.

Career Experience

Kinect Solar, Dallas, TX

Regional Account Manager 03.2020 – 10.2020

• Conducted market research and buying trend analysis on over 24 brands and 3 product segments to ensure our products matched customer demand.

• Collaborated with procurement team to develop custom soluEons for complex customer projects.

• Managed exisEng client relaEonships by providing quotes, market feedback, and soluEons to client-problems.

• Onboarded new customers aZer successfully conveying the Kinect Solar value proposiEon through phone calls, emails, and presentaEons.

Tradi@on Energy, Dallas, TX 01.2018 - 03.2020

Associate

• IniEated over 20,000 cold calls in a 25-month Eme span, resulEng in potenEal opportuniEes worth over $750k in potenEal revenue.

• CulEvated relaEonships with prospecEve clients, resulEng in $175k in new revenue.

• Strategized with CFO’s, CEO’s, and Risk Management Managers to reduce energy expenditures, resulEng in over $750k savings for my client base.

• Studied energy markets to understand key market drivers and price trends, which helped me beder forecast and advise my clients on energy risk-management strategies. Applied Industrial Technologies, Beaumont, TX 08.2014 - 01.2018 Customer Service Representa@ve/Warehouse Driver

• Ensured customer saEsfacEon by and acEvely listening to customer feedback and taking the appropriate preempEve and correcEve measures.

• Coordinated logisEcs of company warehouse, which included shipping and receiving and inventory management of material worth approximately $280k.

• Delivered more than $1M in company assets across 20+ industrial clients. Educa@on:

Lamar University, Beaumont, TX

Bachelor of Business AdministraEon: MarkeEng, Magna Cum Laude 12.2017

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