Back Office Support

Douglas E. Sargeant

*** ******* ******, ******** ** 11233

Email: *********@*****.*** / Contact: 917-***-****

Sybils Bakery & Restaurant 8/2019 - 01/2020

Clean up bakery, Restrooms, Garbage

Follow established policies/ protocol, procedures and guidelines to protect both clients and staff

Performs touch ups and finish painting / Dust Furniture n kept kitchen equipment clean, and ensure the environment is clean properly, daily.

Assisted a little with spreadsheets for payroll and food inventory delivery/budget

Jspoa (Jamaica Services for Older Adults) 10/2018 - 5/2019

Custodian Lead

Cleans Rooms, Hallways, Restrooms, Offices, Garbage

Mops, Sweep, Clean Rugs, Carpets, strip n wax floors

Follow established policies/ protocol, procedures and guidelines to protect both clients and staff

Performs touch ups and finish painting / Dust Furniture n kept kitchen equipment clean

Assisted Director of Center with spreadsheets for payroll and food inventory/budget

Bank of America 8/2014 - 11/2016

Client Services Clerk (Consultant)

Create a relationship/liaison and develop rapport with clients to provide service to assist in fixing problems/discrepancies

Understand the Risk framework and take ownership for managing risk by identifying, escalating and debating risks

Assist clients with inquiries and/or discrepancies and find solutions to resolve errors in a professional and composed manner.

Follow established policies/ protocol, procedures and guidelines to protect both clients and Bank to alleviate legal plight.

J.P. Morgan Chase NY 5/2010 - 11/2013

Account Reconciliation Clerk (Consultant)

Experience in completing account reconciliation with good excel skills

Perform Cash and other account reconciliation as assigned, and completely follow-up on all open items/discrepancies.

Provided accounting support to Department Leads or co-workers to assist with problems

Performed responsibilities on various company systems including, Loan IQ, People Soft, intellimatch, BONY Payments/DDAs.

RBC Capital Markets NY 7/2007 - 2/2009

Domestic and Int’l Operations/Cedel (Consultant

Responsible for daily settlement of all Global Cedel Trades

Monitor cash control positions for various accounts

Prepare and input all DTC and international Trades

Format end of day analysis report for Client fails/VIP (Very Sensitive)

Maintained contact with foreign custodial banks to confirm investment transactions

Responsible for correcting Delivery Instructions on (Sensitive Accounts) as this alleviates fail trades and increases productivity

Deutsche Bank NY 3/2005 - 5/2007

Trade Support (Consultant)

Research of all DTC confirmations against Longview/Global Plus Trading Systems to resolve confirmation and settlement issues

Monitor DTC - Deliveries/Receives and communicated with Back Office to resolve problems

Verbal confirmation of all Fixed Income Trades and supported Fixed Income Desk

Work with Brokers on all Post and Pre-Settlement Issues/internal and external

Monitored rush settlement and prepared Manual Confirm Processing for Europe, and Asia Singapore Desk

J.P. Morgan Chase NY 8/1998 - 2/2005

International Fixed Income / Confirmation Analyst: Team Lead

Responsible for daily confirmation of most International Fixed Income Trades/Repos Netoffs.

Responsible for daily confirmation of most International Fixed Income Trades/Repos Netoffs.

Served as support to London groups, Asia Singapore and NY settlement groups on confirmation/settlement issues i.e., Cedel, DTC.

Served as Confirm/Trade Support to an Operations area including Fixed Income, Custody, Credit Derivatives, and Options, (DTC 144A Assets, EUROCLEAR/CEDEL, FREE OF PAYMENT), Foreign Exchange, and Safekeeping.

Liaison with Account Officers, Traders, and Operation staff to investigate trade differences which subsequently reduces fail trades

Skills: Word, Excel/Spreadsheets, Outlook, Power Point, Global Plus, TradeNet, and Bloomberg, Alert, Oasys

Education: Queens-Borough Community College- Concentrating on Computer Engineering

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