Operator Manager

KEITH MUÑIZ C: 716-***-****

EXPERIENCE

AIRBNB Cheektowaga, NY — Homeowner Host

June 2016 - PRESENT

● Full Home Renovations (Flooring, Electrical, Dry Wall & Aesthetics)

● Plumbing, Electronics & Security Installation

● Project & Time Management (Multi-Tasking, Flexible, Adaptable)

● Customer Relations (Guest Satisfaction, Incident Mediation)

● Communication Skills & Customer Retention

MASON’S BOUNCE HOUSES Buffalo, NY — Owner Operator April 2015 - PRESENT (SEASONAL)

● Marketing (Lead Cultivation, Customer Conversion, Sales)

● Maintenance & Repair (Slides/Houses, Electrical Blowers)

● Customer Response Handling (Incident Resolution, Satisfaction)

● Risk Management (Health & Safety Protocols, Site Surveying) OLIVE GARDEN Cheektowaga, NY — Server

APRIL 2016 - SEPTEMBER 2020

● Table Service (Efficient Order Taking/ Order Placing/ Distribution)

● Guest Satisfaction, Upselling & Socialization Skills

● Team Work & Group Goal-Setting

● Cash Management

ROSINA FOODS Cheektowaga, NY — Production Line Operator SEPTEMBER 2015 - OCTOBER 2017

● Management (Line Operator and Manager of 6 Employees)

● Dough Mixer (Unload 50lb Bags of Flour into Chamber) EDUCATION & ACTIVE DUTY

FREDONIA CENTRAL SCHOOL Fredonia, NY — General Degree 1994 - 2007

ARMY NATIONAL GUARD — Preventative Maintenance Checks and Services 2007 - 2015

ACHIEVEMENTS & MEDALS OF HONOR

National Defense Award, War on Terror Medal, Humanitarian Award, Army Service Ribbon, Army Achievement with Oak Leaf Cluster

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