Customer Service Assistant

Saskia Natasha Saraswatie Baboeram

*** ** ***** ** ***** Ozonepark New York 11420

646-***-**** *******@*******.**

Summary: After finishing my Bachelor in Public Administration and my Basic Pharmacist Assistant degree, i decided to start this year with my Medical Assistance college degree in this hard covid time. With this i hope to find a longterm job where i can utilize my skills and knowledge for a better cause. I am also looking for the opportunity were my working experience and skills can be a perfect match for any new challenging position. I know certain experience is a must but one has to start somewhere to gain those require experience in order to succeed in life.

Relevant Experience:

Quick International Courier, 148th ave,jamaica NY 11434 January 2020-March 2020

Clerical/Administration/Customer service agent

Process orders for customer with the company Quick track system.

Make sure customer package order has been placed and deliver on time as required.

Input all require data and make sure to double check on errors.

Answer the phone and email regarding customer issues and concern.

Make sure to work with deadlines and efficiency.

MSN Airservice JFK International Airport, jamaica NY 11430 June 2018-January 2020

Office Customer service agent/Administration agent

Prepare different airlines import as export documentation

Work in a team setting to solve customer related problems

Put data in system and reply to emails.

Answering phone calls while preparing documentation for customer.

Filing and answering calls while helping customers

Laparkan Shipping Company, Richmond Hill, NY 11418 October 2017-June 2018

Clerical/Customer Service Agent

Process data for all ocean and air cargo to various countries

Worked with cash, debit, credit card transaction for customers

Learned to do courier express and money transfer to different countries

Assisted customer with their shipment problems

Prepared documents necessary for the shipping line

Tacoba Forestry Consultant; Suriname, South America,

Customer Service/Administrative Assistant 01/2017- 09/2017

Prepared all necessary documents and information request by administration

Assisted in purchasing logs and be in contact with suppliers

Kept track of all the wood supplies on inventory spreadsheet

Exported data files with appropriate measurement

Provided the appropriate information to retailers regarding various logs types

Communicated with officials at the institute of forestry

Joemmanbaks Pharmacy; Suriname, South America

Pharmacist Assistant 09/2015 –03/2016

Sold medication to customers under the supervision of the pharmacist

Handled cash, debit, credit cards of customers

Learned to handle patients of various ethic background

Kept track of the administration duties

Performed general administrative support to my colleagues,

Worked with deadlines, fast acting and multitasking.yo

Education:

MEDICAL ASSISTANCE COLLEGE DEGREE October 2020 -present New Age Training center

145W 130th street

Manhatten, New York

Anton de Kom University of Suriname; South America March 2017

Bachelor of Science Public Administration

Major in International Relations in the following topic: Suriname policy

regarding the sustainable conservation of the tropical rainforest in

the context of international climate agreements.

Bi-Langual: English and Dutch fluently in verbal and writing

Skills: Excellent customer service Multi-tasker with the ability to prioritize Problem Solver Team Player Fast Learner Proficient with Microsoft Office (Word, Excel, PowerPoint)

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