Front Desk Customer Service

Maridel M. Infiesto

Blk. * Lt. ** Villa Castillo Subd., Pacita II, San Pedro, Laguna

E-mail address: ****.********@*****.***

Contact No. 097********

PERSONAL SUMMARY

Courteous, well spoken and hard working HRM student looking for a full time job where experience gained from on job training and in a busy environment and skills learned from various hotel trainings can be utilized to further develop customer service relations and loyalty. A quick learner who can absorb new ideas, communicate clearly and effectively. Always approachable, cheerful and possessing good observation skills as well as the ability to work alone or as part of a team.

Keen to find a challenging position within an exciting employer where I will be able to continue to increase my work experience & develop my abilities.

ON JOB TRAINING

SumoSam Restaurant – Solenad 2, Nuvali, Sta. Rosa, Laguna

(November 07, 2015 to February 2, 2016)

Student Trainee - Front of House (FOH) & Back of House (BOH) Operations

» Completed 300 hours On-Job Training responsible for looking after guests and attending to their needs during their visit. Welcoming them to the restaurant, scorting them to their table and also informing them any special offers or meals.

» Assisting the Chef and other Kitchen Staff with the preparation of hot and cold foods while following and implementing all health and safety regulations.

WORK HISTORY

• The Palms Country Club - 1410 Laguna Heights Drive, Filinvest City, Alabang, Muntinlupa

(August 01, 2017 – December 01, 2017)

Position: F&B Waitress

» Responsible for handling reservations, greeting customers, taking orders, bringing dishes, cleaning outlet area and answering telephone inquiries.

• (SMDC) Light Residences Condominium Corporation - Edsa Corner, Madison St., Brgy. Barangka Ilaya, Mandaluyong City.

(March 02,2018 – September 02, 2018)

Position: Front Desk Receptionist

» Attending to all of the resident's needs. Providing & scheduling services menu. Answering telephone inquiries. Taking reservations and booking function halls.

• Richmonde Hotel – Ortigas - 21 San Miguel Avenue, Ortigas Center, Pasig City

(October 02, 2018 – Feb 22, 2019)

Position: F&B Waitress/Receptionist & Cashier

» Performing food and drink serving duties at dinners and special events while interacting with guests. Welcoming them as they arrive at the hotel. Taking reservations by telephone or email, preparing bills and dealing with payments & settlement. Providing guests with information, answer their queries and deal with complaints.

• Acacia Hotel Manila – Alabang, Muntinlupa, City

(March 22, 2019 – Present)

Position: F&B Waitress/Receptionist & Cashier

» Manage the front desk by receiving incoming calls, greeting and attending to the guest. Providing standard service through serving ordered foods and beverages. Dealing with multiple settlements

PERSONAL DATA

Age : 23

Date of Birth : October 12, 1997

Height : 5 ' 7

Weight : 58 kgs

Civil Status : Single

Religion. : Roman Catholic

Nationality : Filipino

Language : Tagalog & English

CHARACTER REFERENCES

» Mr. Paul John J. Veloso

Business Unit Head – SumoSam Restaurant

Contact No. 091*-*******

» Mrs. Alelie Ambrocio

F&B Manager – The Palms Country Club

Mrs. Flaire Buituizon

Supervisor – The Palms Deli

Contact No. (632) 771- 7171

» Mr. John Miles Capote

F&B Supervisor – The Exchange Bar at Richmonde Hotel (Ortigas)

Contact No. 092*-*******

Mrs. Maria Buen – Coordinator (Unlisolutions Manpower Services Inc.)

Contact No. 094*-*******

EDUCATIONAL BACKGROUND

» Tertiary

University Of Perpetual Help System – Jonelta Campus

Associate in Hotel & Restaurant Management

SY. 2014-2017

» Secondary & Primary

Immaculate Heart Of Mary School

SY. 2006-2013

SEMINARS ATTENDED

» Hotel Ocular of the Skill Enhancement Program

Bayview Park Hotel & Shangri La Hotel

August 12-13, 2014

» 3D/2N Historical & Cultural Journey to the North

Supreme Hotel, Baguio City, Tarlac & Bataan

February 5-7, 2014

» Global Trends in Culinary Arts

Clicks, GMA, Cavite

March 15, 2015

» Barista Training

University Of Perpetual Help System

» Food & Beverage Industry Exposure

Vivere Hotel – Alabang, Muntinlupa, City

September 29, 2015

» Fidelio & Opera Seminar

Acacia Hotel – Alabang, Muntinlupa, City

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