Account Customer Service
Resume:
List of all fees associated with your ACE EliteTM Visa® Prepaid Debit Card
Details of All Fees
To Get Started
Card Purchase
Fee
$0
No fee for initial Card purchase for Card Accounts not acquired at a retail location.
$4.95
For initial Card purchase at a retail location. This is a third-party fee and is subject to change.
Plan Fee Options
Pay-As-You-Go Plan $0
Monthly Plan $9.95
Reduced Monthly Plan $5.00
The Pay-As-You-Go Plan listed above is automatically applied to your Card Account when you first obtain the Card. You may change your Plan any time by calling 1-86-NETSPEND/1-866-***-**** or by visiting www.AceEliteCard.com. The Reduced Monthly Plan is an available Plan option for Card Accounts that receive at least $500 in Direct Deposit(s) of payroll checks or government benefits in any one (1) calendar month. Subsequent deposits are not required to keep the Reduced Monthly Plan option available. Upon qualifying, an eligible Cardholder who is on the Pay-As-You- Go Plan may call 1-86-NETSPEND/1-866-***-**** or visit www.AceEliteCard.com to change to the Reduced Monthly Plan; a Cardholder already enrolled in the Monthly Plan will automatically be changed to the Reduced Monthly Plan. Per Purchase
Signature Purchase Transaction Fee
Pay-As-You-Go Plan $1.50
Monthly Plan $0
Reduced Monthly Plan $0
Per transaction. During checkout, select “CREDIT” on the keypad to make a Signature Purchase.
PIN Purchase Transaction Fee
Pay-As-You-Go Plan $1.50
Monthly Plan $0
Reduced Monthly Plan $0
Per transaction. During checkout, select “DEBIT” and enter your PIN to make a PIN Purchase.
The fees listed below are associated with all Plan Fee options. Spend Money
Automated
Clearing
House (ACH)
Payments
$0 Provide the biller with the Issuer’s routing number and your assigned Account Number.
Check your Balance
Customer
Service
(Automated or
Live Agent)
$0
No fee for calling Customer Service (Automated or
Live Agent) for inquiries, including balance inquiries. 1-86-NETSPEND (1-866-***-****).
ATM Balance
Inquiry Fee –
Domestic
$0.50 Per inquiry. You may also be charged a fee by the ATM operator.
Balance
Inquiry
via Online
Account
Center
$0 Log in to the Online Account Center at
www.AceEliteCard.com.
Balance
Inquiry via
Anytime
AlertsTM
(Email or Text
Message)
$0 Standard text message or data rates may apply.
1
Withdraw Cash
Over-the-
Counter
(“OTC”)
Withdrawal
Fee at a
Financial
Institution
$3.00
Per withdrawal. A fee may also be assessed by a
financial institution that is not a Visa-member financial institution.
OTC
Withdrawal
Fee at a
Netspend
Reload
Network
Location
Up to the
greater of
2.75% of the
withdrawal
amount or
$4.00
Per withdrawal. Fee may be either a flat fee or
a percentage of the withdrawal amount. Fee is
determined and assessed by operator of Netspend
Reload Network location and varies depending on
location and amount of cash withdrawn. This is a third- party fee and is subject to change.
ATM
Withdrawal
Fee –
Domestic
$2.50
Per withdrawal. You may also be charged a fee by the ATM operator. You can avoid ATM fees if you select
“DEBIT” and enter your PIN to get cash back when
making purchases at many retailers, such as grocery stores.
Add Money to your Card Account
Direct Deposit
(ACH Deposit) $0 No fee.
Cash Reload
at a Netspend
Reload
Network
Location
Up to $3.95
Per load. Fee is determined and assessed by operator of Netspend Reload Network location and varies
depending on location. This is a third-party fee and is subject to change.
Mobile Check
Load Fee –
Standard
$0 This is a third-party fee and is subject to change. Standard text message or data rates may apply.
Mobile Check
Load Fee –
Expedited
(Government
and Payroll
Checks with
a Pre-printed
Signature)
Greater of
2.0% of total
check amount
or $5.00
Per check load. Percentage taken of total check
amount. Fee deducted from check total prior to
loading your Card Account. This is a third-party fee and is subject to change. Standard text message or data rates may apply.
Mobile Check
Load Fee –
Expedited
(All Other
Accepted
Check Types)
Greater of
5.0% of total
check amount
or $5.00
Per check load. Percentage taken of total check
amount. Fee deducted from check total prior to
loading your Card Account. This is a third-party fee and is subject to change. Standard text message or data rates may apply.
Move Money to and from your Card Account
Account-
to-Account
Transfer Fee
via Website
$0 www.AceEliteCard.com.
Account-
to-Account
Transfer Fee
via CS Agent
$4.95 Per transfer via Customer Service Agent. Fee is assessed to transferor’s account when the transfer is processed. Using Your Card Outside the U.S.
Foreign
Transaction
Surcharge
4.0%
Per foreign transaction. Calculated based on the U.S. dollar amount of the purchase transaction or cash
withdrawal. Charged in addition to any applicable
Purchase Transaction Fee or OTC Withdrawal Fee.
ATM
Withdrawal
Fee –
International
$0 Per withdrawal. Foreign Transaction Surcharge applies. You may also be charged a fee by the ATM operator. ATM Balance
Inquiry Fee –
International
$0 Per inquiry. You may be charged a fee by the ATM operator.
2
Transaction Declines
ATM
Transaction
Decline Fee –
Domestic or
International
$1.00 Per declined transaction. You may also be charged a fee by the ATM operator.
ACH/
Preauthorized
Payment
Transaction
Decline Fee
$1.00 Per declined ACH transaction.
Add or Replace a Card
Additional
Card Fee $0
For each additional Card requested that is not a
replacement Card.
Replacement
Card Fee $3.95 Per lost, stolen, or damaged Card replaced. Custom Card
Fee $4.95 Per custom Card.
Card Delivery
Fee – 7-10
Business Days
$0 No fee.
Card Delivery
Fee – 3
Business Days
$20.00
Charged in addition to Additional Card Fee or
Replacement Card Fee. Fee will be assessed when this service is requested with additional or replacement Card orders.
Card Delivery
Fee – 1-2
Business Days
$25.00
Charged in addition to Additional Card Fee or
Replacement Card Fee. Fee will be assessed when this service is requested with additional or replacement Card orders.
Other
Additional
Statement
Mailing Fee
$0
Statements are also available by logging in to your Online Account Center at www.netspend.com or by
calling 1-86-NETSPEND (1-866-***-****).
Stop Payment
Fee $0
Per stop payment request on an ACH Debit/
Preauthorized Payment Transaction.
Check Request
Fee $5.95
For processing and mailing of a return of funds check at Card Account closure. Refund checks are not
issued for balances of less than $1.00. If your Card Account balance will be reduced to less than $1.00 after the Check Request Fee is debited, the Check
Request Fee will be waived. See “Withdraw Cash” above for alternative options to remove the funds from your Card Account.
Inactivity Fee $5.95
Per month. Fee applies if there are funds in the Card Account and the Card Account has had no activity,
i.e., no purchases; no cash withdrawals; no load
transactions; and no Balance Inquiry Fee, for ninety
(90) days. If enrolled in the Monthly Plan and your Card Account has had no activity as described above, this fee applies instead of the Monthly Plan Fee.
Register your card for FDIC insurance eligibility and other protections. Your funds will be held at or transferred to MetaBank®, National Association, an FDIC-insured institution. Once there, your funds are insured up to $250,000 by the FDIC in the event MetaBank, N.A., fails, if specific deposit insurance requirements are met and your card is registered. See www.fdic.gov/deposit/deposits/prepaid.html for details. No Overdraft/Credit Feature
Contact Netspend by calling 1-866-***-****, by mail at P.O. Box 2136, Austin, TX 78768-2136, or visit www.AceEliteCard.com to learn more about the terms and conditions of your prepaid account. For general information about prepaid accounts, visit www.cfpb.gov/prepaid. If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-***-**** or visit www.cfpb.gov/complaint.
3
CARDHOLDER AGREEMENT; IMPORTANT- PLEASE READ CAREFULLY THIS AGREEMENT CONTAINS AN ARBITRATION PROVISION
REQUIRING ALL CLAIMS TO BE RESOLVED BY WAY OF BINDING ARBITRATION. THE FEES ASSOCIATED WITH THE USE OF THIS CARD ACCOUNT ARE LISTED AT THE BEGINNING OF THIS DOCUMENT UNDER THE HEADING “LIST OF ALL FEES ASSOCIATED WITH YOUR ACE ELITE VISA PREPAID DEBIT CARD” (HEREINAFTER REFERRED TO IN THIS CARDHOLDER AGREEMENT AS THE “FEE SCHEDULE”). THIS CARD MUST BE SUCCESSFULLY ACTIVATED AND REGISTERED IN ORDER TO BE USED. FOR DETAILS, SEE THE “OPENING A CARD ACCOUNT (IDENTITY VERIFICATION); REGISTRATION/ACTIVATION” TERMS BELOW.
FOR QUESTIONS OR ASSISTANCE, PLEASE CALL THE CUSTOMER SERVICE TELEPHONE NUMBER (1-86-NETSPEND/1-866-***-****) PRINTED ON THE BACK OF YOUR CARD.
TABLE OF CONTENTS PAGE
INTRODUCTION (INCLUDING DEFINITIONS) 4 OPENING A CARD ACCOUNT (IDENTITY
VERIFICATION); REGISTRATION/ACTIVATION 5 DEDUCTION OF FEES 6 BUSINESS DAYS 6 ADDRESS OR NAME CHANGES 6 AUTHORIZED USERS/SECONDARY CARDHOLDERS 6 PERSONALIZED CARDS 7 PERSONAL IDENTIFICATION NUMBER 7 CASH ACCESS 7 LOADING YOUR CARD ACCOUNT 7 USING YOUR CARD AND VIRTUAL ACCOUNT/LIMITATIONS 8 VIRTUAL ACCOUNT 10 PURCHASE CUSHION 10 PREAUTHORIZED DEBITS AND CREDITS 11 FRAUDULENT OR CRIMINAL CARD ACCOUNT OR
VIRTUAL ACCOUNT ACTIVITY 12 RETURNS AND REFUNDS 12 CARD REPLACEMENT 12 TRANSACTIONS MADE IN FOREIGN CURRENCIES AND/OR WITH MERCHANTS LOCATED IN FOREIGN COUNTRIES 12 RECEIPTS 12 CARD ACCOUNT BALANCE/PERIODIC STATEMENTS 12 CONFIDENTIALITY 13 OUR LIABILITY FOR FAILURE TO COMPLETE TRANSACTIONS 13 INFORMATION ABOUT YOUR RIGHT TO DISPUTE ERRORS 13 LOST OR STOLEN CARDS/UNAUTHORIZED TRANSFERS 14 MISCELLANEOUS 15 SUSPENSION, AMENDMENT, AND CANCELLATION 15 DELIVERY OF ELECTRONIC COMMUNICATIONS 15 ENGLISH LANGUAGE CONTROLS 15 CUSTOMER SERVICE 15 TELEPHONE CALLS: CALLING, MONITORING AND RECORDING 16 NO WARRANTY REGARDING GOODS AND SERVICES 16 LEGAL PROCESS 16 JURY TRIAL WAIVER 16 ARBITRATION 16 INTRODUCTION
Terms and Conditions/Definitions for the ACE Elite Visa Prepaid Debit Card Program offered in association with ACE Cash Express (the “ACE Elite Card Program”).
This document constitutes the agreement (“Agreement”) outlining the terms and conditions under which the ACE Elite Visa Prepaid Debit Card and the Netspend Visa Virtual Account have been issued by MetaBank®, N.A., in connection with the ACE Elite Card Program. “Card Account” means the records we maintain to account for the transactions made with your Card or Virtual Account. “Account Number” means the 4
14-digit number used to identify your Card Account. “Card” means the ACE Elite Visa Prepaid Debit Card issued to you by MetaBank, N.A., and includes Cards held by Primary Cardholders and Secondary Cardholders in connection with the ACE Elite Card Program. “Card Number” is the 16-digit number embossed on your Card. “Virtual Account” (as further described in the section labeled “Virtual Account”) means a temporary access device issued to you by MetaBank, N.A., in connection with the ACE Elite Card Program that you may elect to obtain to access your Card Account for telephone or online transactions, without needing to present your Card. “Issuer,” “we,” “us,” “Bank,” and “our” means MetaBank, N.A., Member FDIC, and our successors, affiliates, or assignees. “Netspend” refers to Netspend Corporation, the servicer for the ACE Elite Card Program and ACE Elite Virtual Account program, and its successors, affiliates, or assignees. Any request for a Card or Virtual Account will be processed by Netspend, acting on behalf of the Issuer, at its offices located in Austin, Texas. Netspend is an Independent Sales Organization pursuant to an agreement with the Issuer. “You” and “your” mean the person(s) who have received the Card and are authorized to use the Card as provided for in this Agreement. “Cardholder” and “Primary Cardholder” refer to the person who submits an initial request for the Card. “Secondary Cardholder” refers to the person(s) who have received the Card at the request of the Primary Cardholder and are authorized to use the Card as provided for in the section labeled “Authorized Users/ Secondary Cardholders.” In order to become a Primary Cardholder or a Secondary Cardholder, you must be an individual who can lawfully enter into and form contracts under applicable law in the state in which you reside. Unless it would be inconsistent to do so, words and phrases used in this Agreement should be construed so that the singular includes the plural and the plural includes the singular.
You acknowledge and agree that the value available in your Card Account is limited to the funds that you have loaded into your Card Account or have been loaded into your Card Account on your behalf. By activating or loading your Card, Card Account, or Virtual Account, you agree to be bound by the terms and conditions contained in this Agreement, including the Inactivity Fee and other fees listed in the Fee Schedule. You and any Secondary Cardholder(s) agree to sign the back of each respective Card(s) immediately upon receipt.
The expiration date of your Card is identified on the front of the Card. The expiration date of any Virtual Account you have requested is described below in the section labeled “Virtual Account.” The Card is a prepaid card. The Card is not a gift card, nor is it intended to be used for gifting purposes. The Card is not a credit card. The Card is not for resale. You are the direct beneficiary of the funds loaded to your Card Account. The funds in your Card Account will be FDIC insured upon receipt by the Issuer, provided your Card is Registered with us (for more information, see the section labeled “Opening a Card Account (Identity Verification); Registration/Activation”). You will not receive any interest on your funds in your Card Account. The Card will remain the property of the Issuer and must be surrendered upon demand. The Card and Virtual Account are nontransferable and may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. The Card and Virtual Account are not designed for business use, and we may close your Card Account if we determine that it is being used for business purposes. We may refuse to process any transaction that we believe may violate the terms of this Agreement or applicable law.
Your Card Account does not constitute a checking or savings account and is not connected in any way to any other account, except as described in the section labeled “Virtual Account” or as may otherwise be indicated in any other account agreements you have entered into with us. Write down your Card Number and the Customer Service phone number provided in this Agreement on a separate piece of paper in case your Card is lost, stolen, or destroyed. Keep the paper in a safe place. Please read this Agreement carefully and keep it for future reference. OPENING A CARD ACCOUNT (IDENTITY
VERIFICATION); REGISTRATION/ACTIVATION
You will need to provide personal information in order for us to verify your identity and the identity of any Secondary Cardholder (“Register”). Both the Primary Cardholder and Secondary Cardholder must Register and activate the Card before it can be used. To be eligible to activate your Card Account as a Primary Cardholder, you represent and warrant that: (a) you are at least 18 years of age; (b) the personal information that you provide to us is true, correct, and complete; and (c) you have read this Agreement and agree to be bound by, and comply with, its terms. 5
Important information for opening a Card Account: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires us to obtain, verify, and record information that identifies each person who opens a Card Account. WHAT THIS MEANS FOR YOU: When you open a Card Account, we will ask for your name, address, date of birth, and your government ID number. We may also ask to see your driver’s license or other identifying information. Card activation and identity verification are required before you can use the Card Account. If your identity is partially verified, full use of the Card Account will be restricted, but you may be able to use the Card for in-store purchase transactions. Restrictions include no ATM withdrawals, international transactions, account-to-account transfers, and additional loads. Use of Card Account is also subject to fraud prevention restrictions at any time, with or without notice. Residents of the State of Vermont are ineligible to open a Card Account.
You may Register and activate your Card by calling 1-86-NETSPEND/1-866-***-**** or by visiting www.AceEliteCard.com. You must set a Personal Identification Number (“PIN”) to activate your Card (see the section labeled “Personal Identification Number”). If you do not Register and activate your Card and your Card Account remains inactive for ninety (90) days after it is first loaded, we will begin to assess the Inactivity Fee listed in the Fee Schedule.
After your Card Account is opened, we may again ask to see a copy of your driver’s license or other identifying documents at any time if we deem it necessary to verify your identity, address, or transactions on your Card Account. Additionally, use of certain Card Account features or services may be subject to additional identity verification requirements. These measures are specifically designed to help us protect your identity and identify possible fraud on your Card Account. If we ask for specific identifying documents, we will have the right to immediately close or suspend your Card Account if those specific documents are not provided. DEDUCTION OF FEES
All of the fees associated with your Card Account are listed in the Fee Schedule. All fee amounts will be withdrawn from your Card Account, except where prohibited by law. NOTE: Fees assessed to your Card Account balance may bring your Card Account balance negative. Any time your Card Account balance is less than the fee amount being assessed on your Card Account or your Card Account balance is already negative, the assessment of the fee will result in a negative balance on your Card Account or increase the negative balance on your Card Account, as applicable. If that occurs, any subsequent deposits or loads into your Card Account will first be applied to the negative balance.
Refund Policy: The Card Purchase Fee is not refundable. Please call Customer Service with questions about our refund policy. BUSINESS DAYS
Our business days are Monday through Friday, excluding federal holidays, even if we are open. Any references to “days” found in this Agreement are calendar days unless indicated otherwise.
ADDRESS OR NAME CHANGES
You are responsible for notifying us of any change in your name, physical address, mailing address, email address, phone number, or Netspend’s Anytime AlertsTM short message service (“Anytime Alerts”) (typically referred to as an “SMS” message; standard text message and data rates may apply) address, no later than two (2) weeks after said change. Any notice of change of address or name required by this Agreement may be provided to us via email at ***************@********.*** or by telephone at 1-86-NETSPEND/1-866-***-****. Requests for address or name changes may be subject to additional verification requirements. We will attempt to communicate with you only by use of the most recent contact information you have provided to us. You agree that any notice or communication sent to you at an address noted in our records shall be effective unless we have received an address change notice from you. We cannot accept responsibility for any email messages not received by you or for any delay in the receipt or delivery of any email notifications. If you make your email account available to any other individual, you agree that you are responsible for any release of any Card Account information to such individual.
AUTHORIZED USERS/SECONDARY CARDHOLDERS
You are responsible for all authorized transactions initiated and fees incurred by use of your Card Account. If you permit another person to 6
have access to your Card, Virtual Account, Card Number, or PIN, we will treat this as if you have authorized such use and you will be liable for all transactions and fees incurred by those persons.
The Primary Cardholder may add an authorized Secondary Cardholder to the Card Account and may request an additional Card embossed in the name of the Secondary Cardholder. The maximum number of Secondary Cardholders is two (2). Any transactions initiated by the Secondary Cardholder are subject to the limits described in this Agreement and to the fees on the fee plan selected by the Primary Cardholder. The Secondary Cardholder may not request a Virtual Account or initiate transfers to another Cardholder or Card Account. The Primary Cardholder is liable for any and all usage of the Card Account by any Secondary Cardholder you authorize.
You must not send your Card, Virtual Account, Card Number, or PIN to any person. You must notify us immediately in the event you revoke permission for any person you previously authorized to use your Card, Virtual Account, Card Number, or PIN, including any Secondary Cardholders, so that we may take appropriate action for the protection of your funds, up to and including cancelling your Card or closing your Card Account. You are wholly responsible for the use of the Card Account according to the terms and conditions of this Agreement. PERSONALIZED CARDS
For Cards acquired inside a retail location: (1) The Card included with the initial card package materials will not have your name on it. Once you activate the Card, it will be activated under the name you provide at the time of activation and can be used to make transactions anywhere Visa Debit Cards are accepted. (2) You may receive a Card with your name printed on the front (a “personalized Card”). If you do not automatically receive a personalized Card, or request one during activation, you may request your initial personalized Card for no fee by calling 1-86-NETSPEND/1-866-***-****.
For Cards not acquired at a retail location: The Card included with the initial card package materials will be a personalized Card. You, and any Secondary Cardholder, must activate and Register a Card before it can be used (see the section labeled “Opening a Card Account
(Identity Verification); Registration/Activation”). There may be a fee for additional or replacement Cards requested after your initial personalized Card has been activated. Additional or replacement Cards are always personalized. See the Fee Schedule for more information about the fees.
PERSONAL IDENTIFICATION NUMBER
You must set a PIN when you activate your Card. A PIN can be used to obtain cash (see the section labeled “Cash Access”) or to make purchases at any Point-of-Sale (“POS”) device that bears the Visa®, Plus®, or PULSE® acceptance mark. You should not write or keep your PIN with your Card. Never share your PIN with anyone. When entering your PIN, be sure it cannot be observed by others and do not enter your PIN into any terminal that appears to be modified or suspicious. If you believe that anyone has gained unauthorized access to your PIN, including a Secondary Cardholder, you should advise us immediately by following the procedures described in the section labeled “Your Liability for Unauthorized Transfers.”
To activate your Card, see the section labeled “Opening a Card Account
(Identity Verification); Registration/Activation.” CASH ACCESS
With your PIN, and upon successful Registration, you may use your Card to obtain cash from any ATM or any POS device, as permissible by a Merchant, bearing the Visa, Plus, or PULSE acceptance mark. ATM transactions are treated as cash withdrawal transactions. Any cash withdrawn from an ATM terminal, POS device, or through a participating bank or Netspend Reload Network location (an “Over-the-Counter Cash Withdrawal”), will be subject to the limitations set forth in the section below labeled “Using Your Card and Virtual Account/Limitations.” ATM withdrawals may also be subject to varying daily limits at the ATM owner’s discretion. A fee may be associated with the use of your Card to obtain cash. See the Fee Schedule for more information about the fee. LOADING YOUR CARD ACCOUNT
Upon successful identity verification, you may add additional funds to your Card Account, called “value loading,” subject to the limitations described below. If you purchased your Card at a retail location, your initial value load must be at least $10.00 (amount may vary by retailer). 7
The minimum dollar value of any subsequent value loads will be subject to the terms established by the individual reload location (see (a) in the following paragraph).
There is no limit on the number of times you may value load your Card Account in a day, but the maximum cumulative amount of value loads is currently $7,500.00 over any 24-hour period. When calculating this maximum amount, Netspend will take into consideration all similar transactions made with any other card account(s) you may have that are serviced by Netspend, whether you are a Primary Cardholder or a Secondary Cardholder, and regardless of the issuing bank. You may value load your Card Account: (a) using in-store cash value load transactions conducted through any member of the Netspend Reload Network (see below in this section for more information about the network); (b) by arranging to have all or a portion of your paycheck, government benefits payment, tax refund, or other electronic funds transfer direct deposited to your Card Account using the Automated Clearing House (“ACH”) system (“ACH Deposit”). In order to receive ACH Deposit value loads you must provide each of your payment providers with the Issuer’s routing number and your assigned Account Number
(see below for details about routing information); (c) by arranging for the transfer of funds originating from: (i) a financial institution located in the United States; (ii) another Cardholder; and/or (iii) another Card Account; and (d) via a mobile check load network made available through an eligible third-party service provider. There may be fees associated with these methods of value loading. See the Fee Schedule for more information about the fees.
IMPORTANT: We may reject or suspend any ACH Deposit that is submitted with a name that does not match the name that we have on file for you. If you wish to receive ACH Deposits to your Card Account from, for instance, the employer of another member of your household, or U.S. Department of Treasury payments (including joint tax refunds), you must add that household member to your Card Account as a Secondary Cardholder (see the section labeled “Authorized Users/Secondary Cardholders”), and they must have an active Card in their name. We will not accept any checks, money orders, or cash mailed to us for deposit, or any inbound wire transfers to your Account Number. We are not liable for any checks, money orders, or cash mailed to us. All checks, money orders, or cash sent to the Issuer for Card Account value loading will be returned unless your Card Account has a negative balance at the time such check or money order is received, in which case the Issuer may in its discretion choose to apply the check or money order proceeds to the negative balance owed.
A Netspend Reload Network Location Finder service is available by visiting www.loadnetspend.com; by enrolling in and using Anytime Alerts (standard text message and data rates may apply); or by calling 1-86-NETSPEND/1-866-***-****.
USING YOUR CARD AND VIRTUAL ACCOUNT/LIMITATIONS
Card Account Access: Subject to the limitations set forth in this Agreement, you may use your Card to (1) withdraw cash from your Card Account (see the section labeled “Cash Access”); (2) load funds to your Card Account (see the section labeled “Loading Your Card Account”); (3) transfer funds between your Card Accounts; (4) transfer funds from your Card Account to another account serviced by Netspend; (5) purchase or lease goods or services wherever Visa debit cards are accepted; and (6) arrange recurring or one-time transfers using services made available through eligible third-party service providers. Some of these services may not be available at all terminals. You may also use your Virtual Account to purchase or lease goods or services or make payments by telephone or online, without presenting your Card (see the section labeled “Virtual Account”). There may be fees associated with some of these transactions. See the Fee Schedule for more information about the fees. Limitations on frequency and dollar amounts of transfers: For security reasons, we may suspend your ability to make transactions or further limit the type, amount, or number of transactions you can make with your Card, Account Number, or Virtual Account. Netspend will determine the maximum cumulative amount of your value loads and of your Card Account by aggregating the activity and value of all card accounts you may have that are serviced by Netspend, whether you are a Primary Cardholder or a Secondary Cardholder, and regardless of the issuing bank. 8
Transfer Type Maximum Amount Frequency and Number
ATM Withdrawals
$325.00 Per transaction; subject to lower limits
imposed by ATM owner-operator.
$940.00 Maximum withdrawal amount per day.
Over-the-Counter Cash
Withdrawals $5,000.00 Per transaction.
PIN-based or Signature-
based Purchase
Transactions
$5,000.00 Per transaction.
Value Loads – POS
Locations
$7,500.00 Per rolling twenty-four (24) hour period.
$15,000.00 Per rolling thirty (30) day period.
Maximum Card
Contact this candidate