Lawrence J. Cortina

Sta. Rosa Laguna, Philippines

adh018@r.postjobfree.com

091********

Objective

To obtain a full time position in a quality environment where I can use my skills and knowledge to help the company and my coworkers to be successful

Education

Secondary: Our Lady Of Assumption College Sta.Rosa (2010 to 2013)

Tertiary:Lyceum of the Philippines – Laguna

2013 to 2017. Bachelor of Science in Business Administration

Major in Marketing Management

Key Competencies

Excellent in communication skill

Test of English for International Communication score: 560

Listening (285), Reading (275)

Has initiative and eager to learn more

Focused and dependable

Can work effectively and efficiently even under pressure

Has high personal integrity, detail-oriented, and result-driven

Passionate and committed to work

Experience

Customer Service Department and Credit and Collections Department Intern,

Dearborn Motors Co. Inc. OJT (Alabang branch)(November 2016 to March 2017)

-Encoding and Filling of SOA documents

-Reviewing of SOA documents prior for Billing

-Assisting Service Advisors in terms of Service Billing

-Interaction with other Departments(Parts, Warranty, CNC, DCRC and Body and Paint)

-Assisting clients through phone calls regarding on their inquiries

-Submitting SOA Documents from Ford Group of Philippines (FGP)

-Applied 5S principles in organizing a filing of documents area

•Service Advisor of Body Repair and Paint in Hyundai binan (Areza motor Sales)

(July 10 2017 – December 2017)

-Greet customer prepare estimates and schedule appointments

-Record customer vehicle service issues in company database

-Preparing estimate and settlement with surveyors

-Inspect and test damages of the vehicle, then record the findings so that necessary repairs could be made

-Inspection work of vehicle during work and informed to customers

-Final inspection of vehicle arrange and deliver to customer

-Handle the customers queries

-Solution to resolve the compliant

-Handle dissatisfied customer in very lenient way

Customer Service Representative Teletech Sta. Rosa

-Handle clients concerns regarding on their health insurance

-Processing payments over the phone

•Member, Junior Marketing Association (JMA), an organization in where marketing students are given extra activities to enhance their skills. (A.Y. 2013 to present)

•Graduate, National Service Training Program (NSTP) (A.Y. 2014-2015)

Seminars Attended

•Delegate at Selfie: How to Create Meaningful Brands, a seminar about effective branding organized by Junior Marketing Association (6 March 2014)

•Delegate at Small and Medium Enterprises (SMEs): Your Gateway to Economic Success, a seminar about effective branding organized by Core Alliance of Business Administrators (5 December 2013)

•Delegate at 1st National Convention on Forensic Psychology: A Comprehensive workshop to understanding this theory and practice (24 January 2014)

•Course: Body Repair and Paint Training Level 1 at Hyundai Asia Resources, Inc. (September 4-8, 2017)

Contact this candidate