Service Aws

Daryl Ruffin

**** ***** **** – Live Oak, TX *****

210-***-**** ************@*****.***

Objective

To obtain an entry level position as an Cloud Support Specialist

Summary

Solution oriented with extensive experience in technical trouble shooting

Proactive self-starter known to initiate process and systems improvements

Excellent organizational and communication skills

Active team member, seeks to maintain positive relationships with staff and clients through punctuality and professionalism

Professional Experience

August 2014-October 2014 IT Technician Internship, Neal Tex Solutions

Commercial and residential diagnosis, repair and virus removal

Help desk operations trouble shooting PC’s

Data recovery and back-up

Memory upgrade and increased hard drive space

Operating systems and software Installation

April 2015-July 2016 AT&T U-Verse Technical Support

Provide excellent customer service.

Responsible for creating tickets.

Troubleshooting customer services.

Documenting issues and resolutions.

listening then analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues.

August 2016-Decemeber 2016 Prism Technologies Group/Entrust Technology Consulting services

Installing on-site client workstations. Data recovery and back-up

Re-imaging client computers

Experience with installing server racks

Setting up workstations on the domain

Service desk operation

Troubleshooting clients PC’s Remotely

Commercial and residential diagnosis, repair and virus removal

Memory upgrade and increased hard drive space

Operating systems and software Installation

Creating clients E-mail accounts

January 23 2017- September 2017 USAA I.T Service desk

Troubleshooting outlook

Service desk operations

Troubleshooting Employee PC’s Remotely

Creating tickets on incidents

Using active directory for password reset

October 2017 - Current DHA Global Service center/ Perspecta

Setting up Outlook profiles

AWS Connect VOIP services

Troubleshooting clients PC’s Remotely

Mapping printers

Installing drivers

Installing Clinical Applications

Technical Skills/Knowledge

Good knowledge of networking fundamentals

Strong knowledge of Amazon Kinesis, AWS Lambda, Amazon Simple Queue Service (Amazon SQS), Amazon Simple Notification Service (Amazon SNS).

Fundamentals knowledge with Microsoft Active directory

Fundamentals Knowledge with handling VOIP (AWS Connect)

Good Knowledge on Application Architecture,Packaged applications.

Experienced with creating tickets in AutoTask

Able to perform data backups within AWS

Datto Recovery/Back-ups

Anti-Virus Software

Office 365 experience

Adding users in Active Directory

Operating systems proficiency:

oMicrosoft

oWindows 7, 8, 8.1, 10

oLinux,

oVista,

oXP

oMicrosoft Windows Server 2012 r2

Amazon Web services

Docker

Software proficiency: Microsoft Office

oExcel 2003, 2013, 2016

oPowerPoint

oWord 2003, 2013, 2016

oOutlook 2003, 2013, 2016

Education

June 2012 High School Diploma, Judson High School, San Antonio, TX

October 2014 Associates in Applied Science, Concentration Cyber Security,

Career Point College, San Antonio, TX

November 2016 HDI

April 2018 CompTIA Security +

February 2020 Certified Cloud Practitioner

August 2020 AWS Architect Solution Associates

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