Desktop Support Engineer

Robert J. Piccirillo

Information Technology and Audio Visual Services Specialist

Union, NJ 908-***-**** *************@*******.*** - LinkedIn Profile

SUMMARY OF QUALIFICATIONS

Highly skilled and versatile technology engineer with exceptional customer service and client interface skills.

Over 17 years of experience in varied IT/AV related responsibilities including business development, supervision, technical training, team leadership, group facilitation, IT/IS Help Desk and Desktop Support.

Proficient in PC/MAC systems and disciplines including website design, graphics, production, data migration, OS deployment, PC refresh, systems deployment, workstation re-location, installation, active directory and group policies, maintenance, repair, software installation, asset management, break-fix processes and corporate training.

Strong understanding of conference room technology, planetarium systems, presentation systems and multimedia systems serving large scale environments, dome theaters, C-Suite executives, and business.

Ability to work independently, manage teams, work remotely and with multidisciplinary team.

Excellent written and verbal communication skills, customer service and client relations skills including sales, leadership, strong computer, and analytical skills.

Professional Experience

ShowPro Productions - Union, NJ

Director of Technology JAN 2014 – OCT 2020

Successfully managed business development, lead generation and sales including RFP, presentations, visualizations, Gantt charts, finance, and labor while organizing all support resources that include email, phone, networks, virtual meetings, conferences, live chat, support documents and daily tasks.

Designed and engineered insulations/productions for live events, drive in movie theaters, home theaters, data storage centers, world premieres, studios, exhibitions, trade shows, product launches and corporate business utilizing deep knowledge of information technology, AV, signal processing, POE, switchers, MDF, Fiber optic, Cat6, Video, Crestron, Extron, and best practices from CTS & CSI information.

Worked successfully across all system platforms that included web development, coding, video control, web conferencing and AV/IT technology to support all size applications for customers and projects.

Engineered the delivery of high-end events for fortune brands and facility rentals through a comprehensive knowledge of HR/recruitment management, training, rehearsals, audio, video, lighting, rigging, projection, internet, labor, and staging.

Led market research, experimentations, marketing, and training to strengthen new skills in technology for online cloud, virtual conferences, web design, data analytics and SEO.

Supported all repairs when required that involved electrical, soldering, RJ45, circuitry, ballasts, LEDs, filters and controls.

Audio Visual Engineer, Technical Applications specialist, Producer JAN 2000 – NOV 2020

Managed all aspects of signal flow routing, DAW, production building, podcast design and external hardware through deep knowledge of audio engineering and mixing using Logic Pro, Adobe Audition, and plugins.

Produced content for independent artists, business and customers while receiving radio publications on WTKU, Sirius Satellite Radio and streaming providers.

Performed live at private events as DJ/Emcee while managing technology team

Liberty Science Center - Jersey city, NJ

Technical Manager AUG 2007 – JAN 2018

Managed the technical planning, communication, and supervision of external contractors for the construction of the Western Hemisphere’s biggest and most technologically advance Planetarium system.

Communicated effectively with IT infrastructure support groups to escalate tickets and managed support that involved system updates, installs, incidents, repairs, resolutions, follow ups, imaging, and technology logs.

Serviced and supported communication systems through company deployments that included set-ups for workstations, mobile devices (IPhone, Android, IPad), Application and system configurations, utilized telco closet management, conduit and network patching, wire management.

Implemented network security systems utilizing cloud migration, watch guard, SSL, VPN, cameras, password changes and active directory management, port state, fiber switches, mdf patches.

Managed all aspects of multimedia, digital displays, advertisement signage, cinema projectors, sound system and lighting controls

Led the process for selection and implementation of AV/IT technology to modernize and replace aging applications, while training the AV/IT team on new upgraded equipment.

Designed, installed, and supported technology for day to day operations and live experiences using deep knowledge of layering applications that supported the functionality of led video walls, exhibitions, meetings, advertisement, events, projection mapping and automation AI.

Managed the IMAX 70MM IMAX Film System including all aspects of projection, xeon bulb changes, alignments, repairs, server support, splicing, film builds, QTRU platter controls, IMAX GT, relay controls, control room, rectifier, theater lighting, pre show design and sound processing.

Managed 10 Christie Box 30K projectors including the Digitar presentation software, media servers, Avolites lighting control and network protocols to support technology remotely and on site while understanding all edge blending methodologies.

Education

University of Phoenix

Associate of Arts with concentration in finance Graduated MAY 2012

Union High School – 1996-2000

Union County College – 2000-2002 Business Management

Technical

IT/PRESENTATION SYSTEMS: Microsoft Office Suite, GoogleDocs, Spreadsheets, PowerPoint, Excel, Prezi, Playback PRO, PTZ Cameras, AV Standards

VIRTUAL MEETINGS: Zoom Microsoft Teams Cisco Webex Skype for Business FB Live

CODING + WED: HTML 5, CSS, WIX, Web Hosting, Dreamweaver

PC/MAC: Microsoft Office Suite Linux VPN Quick Connect Bomgar

FACILITY: Crestron Extron Polycom IBM Cisco Dell

HELP DESK: (Level I-II-III) Phone Support Desktop Support Troubleshooting Ticketing Remote Access Bomgar Quick Connect TeamViewer QuickVNC Remedy Service Now PC+MAC Proficient

OTHER: OSHA Compliance Safety Management Forklift & Scissor Lifts Scaffolding Ground CTS

DESIGN: Proficient with After Effects, Photoshop, Illustrator, Capture, Avolites, PowerPoint, 2D/3D graphic & Adobe Suite

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