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Sajeda Mohammed Mahasneh

Marital Status: Single

Gender: Female

Nationality: Jordanian

Place & Date of Birth: Sharjah – UAE 05/01/1987

Mobile No: +971 050*******

Email : adgzny@r.postjobfree.com

2005 - High School,Literature Stream - Irbid - Jordan. 2009 - English Literature, Bachelor degree from Yarmouk University, Irbid – Jordan.

Arabic - Mother tongue.

English - Fluent in writing - speaking and listening skills. Cleary Gottlieb Steen & Hamilton (Law Firm)

May 2013 – Apr 2014

Abu Dhabi - UAE

Position: Receptionist & Travel Coordinator

Detailed Responsibilities:

To be the first contact with the clients.

To answer all incoming phone calls in a professional and friendly manner.

To help the attorneys to set meetings and appointments.

To book flights and tickets within Abu Dhabi and Dubai.

To help the management and attorneys in the office daily duties. Monte-Carlo Beach Club, Saadiyat Island

Oct 2012 – Mar 2013

Position: Front Office Receptionist

Education:

Languages:

Professional History:

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Detailed Responsibilities:

Guest Relations Function: Ensure that all guests are greeted, inform guest about facilities, products, guide guest within the club, telephone operator, control club access, know regular guests and sell membership.

Commercial Functions: Register guests, booking activities for spa, fitness, Restaurants and cabanas.

Cashier Functions: Cash guest, be responsible of cashier fund and register payments.

Financial Control Payments: Check cashed and registered payments and check city ledger files.

Administrative Functions: Register information in opera, upload guests profile and preferences, treat mail

and fax as we receive it, check and classify signed guests file.

Reservation: spa, restaurants and day use daily beach entrance. Scope of the Job:

To assist the management in the daily operations and to ensure optimum guest satisfaction at all times.

To have the first contact with the guest and ensure all interactions are pleasant and service oriented.

and the daily sales of service

Detailed Responsibilities:

To answer all incoming phone calls in a professional and friendly manner.

To answer all guests questions regarding spa offerings, appointment availability

,length and cost of treatments.

To effectively suggest alternatives to guests if their first requests cannot be met.

To schedule appointments in such a way that staff is available to handle all bookings.

To politely confirm time of appointment and cancellation policy to all guests before ending phone conversation.

To interact with guests including but not limited to: dealing with guests complaints, conducting spa tours, assisting with spa promotions.

To be well informed and educated in all aspects of Anantara Spa facilities, policies and procedures.

To supervise completion of tasks regarding all daily check list, and delegated tasks as necessary to staff to ensure completion in a timely manner.

To assist in the preparation of reports including: staff attendant, guest’s complaints, incident reports regarding staff or guests, monthly summary of treatments and guest informations and retail.

Anantara Spa, Emirates Palace

Dec 2010 – Sep2012

Abu Dhabi - UAE

Position: Receptionist

GOLDEN CARD COMPANY

May2010 –Nov 2010

Jordan - Amman

Position: Sales Agent

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Scope of the Job:

Membership card which includes discounts for its bearer with various five stars hotels all over the world.

Job Description:

Dealing with the sales and marketing departments from many hotels in the world in order to get discounts and special offers for the card holders. Telemarketing: Dealing with customers through emails, outdoor, telephone. Explaining all the policies and conditions regarding the card to the card holders. Keeping in contact with the hotels in order to get more benefits and special offers to the holders regarding to its high price in the market. Scope of t

Scope of the Job:

Cashier, Up-selling, Pricing, Closing and Opening the shop, Making decisions and dealing with customers complaints.

Positive attitude toward leadership and team work.

Highly motivate.

Professional qualification in customer service.

Able to work in shifts, self confident, well groomed.

Strong organization skills.

Ability to work well under pressure with minimal supervision.

Marketing, upselling skill, planning skills, negotiation skills, business writing reporting skills.

Excellent knowledge and understanding of standard retail store operations procedures. Basic knowledge of standard retail financial concepts and the report or documents associate with such.

The abilities to motivate employees and correct performance issues in a timely manner.

Flexibility and ability to meet client's requirements. ACCESSORIZE (BRITISH BRAND)

Part of Al Hukair Group

Jun2009 –Mar2010

Jordan - Amman

Position: Assistant Manager

Personal Specification:

Essential job skills and knowledge:

Computer Skills and Other:

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ÿ Microsoft Office.

ÿ Reservation Assistant System.

ÿ Certificate of LQA Standard.

ÿ Microsoft Outlook, GroupWise and Internet.

ÿ Attended the Global PCI DSS Training Program.

ÿ Certificate of Attendance -Kempinski DNA and Flair Training. ÿ Certificate of Attendance – Kempinski Quality Ease. ÿ Opera system knowledge Skill.

ÿ FBM – Purchasing System Skill.

References

Ms. Jittima Wongsiripaiboon (Managing Director of Spa Enterprises Company) Director of Spa at Emirates Palace Hotel, Abu Dhabi United Arab Emirates Tel: +971-**-*******, Email: adgzny@r.postjobfree.com Available upon request

Contact this candidate