Siddharth Singh Bodhi, AWS®, ITIL®, MCSA®

Email: adgzho@r.postjobfree.com Mobile: +91-986******* Location: Mumbai. 1 P a g e S i d d h a r t h S i n g h B o d h i, AWS,I T I L, M C S A Professional Summary

• Highly competent professional career with over 12 years of experience in IT Project Management/Administration Support/Team Management/SLA & Vendor Management.

• Exposure to Project Management, IT Operations, IT Procurement, Vendor Management; along IT communication and maintenance in multi-platform environments.

• Skilled at handling various client environments viz., Windows Server 2003, 2012

& 2016, Windows7, Windows10, VMware, Installation & Configuration of HP Servers, and Server Build.

• Skilled at handling various Cisco products viz., Cisco Router, Cisco Switch, Cisco Firewall, Cisco Smart Solution etc.

• Skilled at handling various Firewall products viz., Palo Alto, Sonic Wall, Fortinet etc.

• Highly proficient in IT Service Management (ITSM).

• Hands on experience in Infrastructure Management for Enterprise customers.

• Worked effectively with a cross functional teams of diverse skill sets to achieve common goals.

Core Competencies

• Project Management, System Administration, Change Management, SLA Management, Data Centre Management, Process Management, Team Management, Technical Troubleshooting, Customer Support.

• Project Coordination with Client’s IT team and vendors to complete Solution Design, Testing, final rollout and subsequent transition.

• Well versed with ITIL practices for ITSM; focusing on aligning IT with business needs.

• Extensive exposure to stakeholder management for smooth project transitions and successful project closures.

• Involved in high level discussions with customer for requirement analysis, development possibilities, Project monitoring, status reporting, etc. Professional Experience

Manager IT Sept’2016 – Till date

Company: GlaxoSmithKline Pharmaceuticals Ltd Mumbai.

• Managed IT Operations for different geographical regions like Sri Lanka, Bangladesh along with India, for 65 sites and 5 Factories which includes 5000+ users, 4000+ IT asset, led 20 onsite engineers & Helpdesk Team for Proactive support to end users.

• Handled Large scale IT Infrastructure Project including Ankleshwar Vaccine site, Medicine Vemgal Site at Bengaluru & WIN 10 projects. Siddharth Singh Bodhi, AWS®, ITIL®, MCSA®

Email: adgzho@r.postjobfree.com Mobile: +91-986******* Location: Mumbai. 2 P a g e S i d d h a r t h S i n g h B o d h i, AWS,I T I L, M C S A

• Meetings with Global Project Manager, Report Preparation. Presentation to local IT Head for all Project updates.

• Execution of Strategic Projects and streamline the process through co-ordination with GSK Global IT Team.

• Involved in Project Transition for New Infrastructure implementation for Ankleshwar Vaccine site & Vemgal site, Process Standardization, IT Procurement.

• Hands on experience on tools like BMC Remedy, Qlikview, & Pandora.

• Responsible for smooth and timely execution of various IT services such as Network Implementation, Server Administration, Vendor Management, VOIP Implementation, Office Shifting, Audio/Video Conferencing solution, Data Services.

• Handled Procurement of all IT related equipment’s through JDE/AS400 & SAP System including Procurement Bidding Process.

• Close coordination with Global Team (UK) for implementation of new projects & process which support business goals.

• Managing & Maintaining In-house Datacenter.

• Adhering to the Deadlines for the Projects rolled out across PAN India which Includes CERPS rollout, New Head office/Branch/Sales Office Setup, Network Readiness for New Vaccine, CFA & Medicine Factories, WIFI implementation for Factories.

• Service level agreements: Contribute towards SLA definitions, define internal SLAs and stretch targets, maintain appropriate CSat scores, Migrate / transition new opportunities optimally.

• Timely Report Submission to Pharma IT Head for the Helpdesk Service metrics & Projects.

• Creating Necessary & required Plan of Action for the timely execution of Projects.

• Managed Team of Engineers and Helpdesk across PAN India for Pharma and Consumer.

• Regular compliance & Audit Readiness activities are done on time.

• Creating & maintaining Internal SLA for End user support.

• Awarded with Silver Award & rated Strong Performance for Year 2016, 2017, 2018

& 2019

Manager IT May’2014 – Aug’16

Company: AEON Credit Service Pvt Ltd. Mumbai.

• Led and Managed IT Operations for PAN India.

• Handling 4 Locations all over India and 15 engineers for smooth functioning of the IT Services PAN India.

• Involved in Project Transition for New Branch offices, HO Office Movement, Process Standardization, IT Procurement.

Siddharth Singh Bodhi, AWS®, ITIL®, MCSA®

Email: adgzho@r.postjobfree.com Mobile: +91-986******* Location: Mumbai. 3 P a g e S i d d h a r t h S i n g h B o d h i, AWS,I T I L, M C S A

• Responsible for smooth and timely execution of various IT services such as Network Implementation, Server Administration, Vendor Management, VOIP Implementation, Office Shifting, Audio/Video Conferencing solution, Data Services.

• Hands on experience on Weblogic 9 version and HPS (Hire Purchase System).

• Close coordination with Global IT Team (Japan) for implementation of products & process which support business goals.

• Managing & Maintaining In-house Datacenter.

• Adhering to the Deadlines for the Projects rolled out across PAN India.

• Service level agreements: Contribute towards SLA definitions, Define internal SLAs and stretch targets. Migrate / transition new opportunities optimally.

• Managed Team of Engineers and Helpdesk across PAN India.

• Audit readiness at all time.

• Monthly presentation with the Management Team to explain them the IT plan for now and future.

Assistant Manager IT Oct’2013 - Feb’2014

Company: Roche Diagnostics India Pvt Ltd. Mumbai.

• Led and Managed IT Operations for PAN India.

• Handled Procurement and Vendor Management for all IT related equipment’s through SAP System.

• Execution of Strategic Projects and streamline the process through co-ordination with Roche Asia Pacific IT Team.

• Involved in Project Transition for New Warehouse Implementation, HO Office Movement, Process Standardization, IT Procurement

• Responsible for smooth and timely execution of various IT services such as Network Implementation, Server Administration, Vendor Management, VOIP Implementation, Office Shifting, Audio/Video Conferencing solution, Data Services

• Handled Procurement of all IT related equipment’s through SAP System

• Close coordination with Asia Pacific IT Team (Singapore) for implementation of products & process which support business goals.

• Managing & Maintaining In-house Datacenter

• Adhering to the Deadlines for the Projects rolled out across PAN India

• Service level agreements: Contribute towards SLA definitions, Define internal SLAs and stretch targets, Maintain appropriate CSat scores, Migrate / transition new opportunities optimally

• Managed Team of Engineers and Helpdesk across PAN India

• Regular compliance activities are done on time

• Audit readiness at all time

• Creating & maintaining Internal SLA for End user support Siddharth Singh Bodhi, AWS®, ITIL®, MCSA®

Email: adgzho@r.postjobfree.com Mobile: +91-986******* Location: Mumbai. 4 P a g e S i d d h a r t h S i n g h B o d h i, AWS,I T I L, M C S A Assistant Manager IT Jan’2009- Feb’2013

Company: KDDI India Private Limited. Mumbai.

• Planning and Design of IT Infrastructure Projects.

• Handled Large scale IT Infrastructure Project including Toshiba India New office, Astellas Pharma New office, Mitsuboshi Belting New Factory, Mitsubishi Bank, Windows 7 projects, Kokuyo India New office, Sojitz India Pvt. Ltd.

• Provide technical project management to the customer.

• Advice customers on technical matters, analyze.

• Develop customer-specific solutions up to and including completion and implementation of the applicants.

• Provide ongoing advice and support on incorporating the project results into routine operations.

• Handling IT Engineer Team for Installation and commissioning.

• Installation, Configuration, Testing and Troubleshooting of Server/Network.

• Installation, Configuration and Testing of IP-VPN & MPLS Circuit.

• Hands on IBM Blade Server, HP Blade server, Cisco router, Cisco Switch, Wireless router, Juniper Firewall, Cyber roam.

• Hands on Storage Device HP LTO 4, HP LTO 5, Buffalo Linkstation, Terastation.

• Hands on Video Conferencing Unit (Polycom, Sony etc).

• Infrastructure and facilities management for KDDI Projects.

• Follow up for Escalation and Communication status.

• Configuration management of all backup of device configuration as per defined procedures.

• After implementation providing maintenance & service on the product supplied, Scheduling the engineer to resolve the problem.

• Preparing proposals as per standard process developed internally.

• Co-ordination with Vendor and Clients for Projects.

• Prepare completion report for project and Handover the Project. Desktop Engineer Sept’2007- Nov’2008

Company: (Human Capital Solutions) CMC Limited, Mumbai.

• Handling 30 Branches Network and Server Devices remotely.

• Operating system Installation & configuration on IBM Blade Server.

• Installation & configuration of N/W equipment’s (Cisco).

• Operating system Installation & configuration on user Desktop PC.

• Trouble shooting of the Server, Desktop and Network Device.

• Network monitoring and troubleshooting, testing of backup lines on daily basis. Status Report generation.

• Daily Backup activities & Server Management.

• Network and systems auditing and risk/failure management.

• Monthly activities report generation, log keeping, customer interaction, customer education and billing follow-ups.

• Vendor Management.

Siddharth Singh Bodhi, AWS®, ITIL®, MCSA®

Email: adgzho@r.postjobfree.com Mobile: +91-986******* Location: Mumbai. 5 P a g e S i d d h a r t h S i n g h B o d h i, AWS,I T I L, M C S A Academics

Course Post-Graduation Diploma in Information Technology University Symbiosis Centre of Distance Learning

Aggregate 74%

Course Bachelor of science in Information Technology Institute Swami Vivekanand College, Mumbai.

University Vinayaka Mission`s University

Aggregate 64.6%

Credentials

Certified AWS Certified Solutions Architect – Associate Certified ITIL® (Intermediate), Axelos.

Microsoft Certified System Administrator (MCSA 2003), Microsoft.

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