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Sales Representative

Las Vegas, NV
October 14, 2020

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Catherine Fulwiley

Las Vegas, NV *****


• Willingness to assume responsibility, self-motivated and has a high degree of professional integrity

• Ability to prioritize and remain focused on the essence of an issue

• Skilled at learning new concepts quickly while working well under pressure Authorized to work in the US for any employer

Work Experience

Project Advisor

Tesla Energy - Las Vegas, NV

April 2020 to Present

• Manage daily pipeline of 200+ projects.

• Respond to daily SMS report within 2 hours of receiving SMS.

• Ensure emails are answered in 24-48 hour time frame.

• Take inbound calls from clients for status updates or re-designs.

• Place re-design cases if needed.

• If project needs to be escalated ensure the project is escalated to correct department.

• Reach out to customers for Engineering, Roofing and Electrical Departments. Tex

Tesla Energy - Las Vegas, NV

January 2020 to April 2020

• Manage daily pipeline of 200+ projects.

• Prepare documents for customers to sign for submission to utilities.

• Submit documents to the utilities to get Conditional Approval for projects.

• Submit documents to the utilities to get Permission to Operate for projects.

• Reach out to customers when verification is needed.

• Reach out to customers if they are needing assistance with completing or understanding documents. Sales and Service Coordinator

Thomson Power Systems - Las Vegas, NV

August 2017 to January 2020

Answer incoming calls from clients to assist/resolve customer requests regarding ordering parts or quoting pricing on parts.

• Input orders sent in via email from clients for parts.

• Enter work orders for site trips ran by field service technicians.

• Responsible for site trip closeouts.

• Responsible to get billing completed for site trips to bill clients.

• Responsible to contact customers via phone or email phone or email for Purchase Orders.

• Responsible to work with Sales and US Field Managers on having projects placed into the system

• Responsible to keep project calendar updated to know what projects are currently in process or are to be completed.

• Responsible for placing RMA's in the system for defective parts.

• Responsible for handling warranties for clients and placing RMA's when needed.

• Responsible for inventory held in warehouse.

• Review resumes and conduct phone interviews for U.S. Field Manager

• Ensure that office supplies are kept in stock.

Maintenance Coordinator

American Homes 4 Rent - Las Vegas, NV

May 2017 to August 2017

• Answer incoming calls from tenants to assist/resolve customer requests regarding HVAC unit issues.

• Verify if the tenant has previous work done and if part or unit is still under warranty.

• Troubleshoot with tenants to see if we can resolve issue with the HVAC unit over the phone.

• Responsible for setting up work order in system if tenant and I are unable to resolve issue over the phone.

• Contact vendors via phone and email to see if some work orders can be expedited faster to accommodate tenant if there is an emergency.

Temp Position

Diamond Resorts International - Las Vegas, NV

March 2017 to May 2017

Escrow Specialist

• Answer incoming calls from customers to assist/resolve customer requests regarding escrow account.

• Work with internal departments to ensure tasks are completed to resolve customer requests or issues.

• Answer customer questions regarding how to complete Surrender, Transfer, Deed in Lieu, Quit Claim Deed or Estoppels Documents.

• Responsible for maintaining escrow and non-escrow accounts. Servicing Specialist

Nevada Affordable Housing Assistance Corporation - Las Vegas, NV May 2016 to March 2017

Thoroughly verify information and prepare collateral documents for homeowners to execute; duty Includes pulling vesting deed for certain programs.

• Responsible to call out approvals and provide instruction to homeowners for completion of collateral documents and answering homeowners' questions. • Responsible to review and ensure information is accurately represented in DMS, Disbursement Detail Report and CDF.

• Upload various documents and collateral documents to DMS system.

• Communicates to NVHHF Processing and Eligibility representatives regarding homeowner collateral document issues that require additional homeowner information.

• Maintain tracking of collateral documents and any post funding document requests and recording information.

• Performs follow up and daily operational assistance to document vendor.

• Responsible to verify homeowner information for accuracy.

• Prepare payoff, subordination and/or reconveyance documents includes gathering all required documents from requesting companies.

• Responsible for providing excellent customer service to homeowners, closing agents and agencies through the completion of all tasks related to the release of the collateral/security interest after the payoff of the mortgage assistance.

• Responsible to provide instruction to closing agents for completion of required documents.

• Performs monthly reconciliation of monies received for payoff and ensures reconveyances are processed and recorded.

• Performs monthly audit for liens matured to ensure all steps in the process were satisfied.

• Responsible to prepare lien Payoffs, Short Sale and Deed in lieu demand statements; includes total amount due, good through date and banking instruction.

• Maintains all tracking of any post funding document requests and recording information.

• Verify if lien is paid off and to send out documents for Reconveyance. Reconveyance Agent

Nevada Affordable Housing Assistance Corporation - Las Vegas, NV September 2015 to May 2016

Assist in closings of new Lien Maturities by contacting clients on terms and conditions of loan, also staying in contact with Title Company for signing and recording of closing documents.

• Notarizing Subordination Agreements, Reconveyance and Subordinate Deeds of Trust and Notices of Delinquency for Taxes, Homeowners Associations and Mortgage Payments.

• Assist with E Filing Lien Maturities in multiple Nevada counties.

• Answer inbound calls from customers and title companies about liens or lien maturity.

• Calculate payoff amounts on liens.

Help Desk Representative

DiTronics - Las Vegas, NV

February 2015 to September 2015

• Trouble shoot terminals nationwide with various casinos and limited bar gaming establishments.

• Remote into customer terminals to find errors, update software or assist customers with transactions how to's.

• Assist customer service when needed.

• Answer customer's patrons with questions regarding balances, limit increases and payments. Customer Service Representative

Armed Forces Loans - Las Vegas, NV

June 2014 to September 2014

• Process inbound loan applications

• Assist customers with questions about documentation needed to complete funding.

• Assist customers with logging into and maneuvering through website.

• Advise customers on status of current loan applications

• Answer customer questions regarding balances, terms and payments. Retail Loan Administrator

Pioneer Military Lending - Las Vegas, NV

September 2012 to April 2014

• Process inbound loan applications

• Review loan documents (i.e. ensuring that contracts are done correctly and are complete with banking guidelines)

• Advise vendors or merchants of incomplete documents or missing documents that are needed to complete funding for the loan

• Receive and reply to web messages from vendors regarding applications

• Answer and make calls to vendors regarding questions about applications and processing applications.

• Assist other departments with questions about current accounts or applications. Customer Service Representative

Pioneer Military Lending - Las Vegas, NV

May 2012 to September 2012

• Process inbound loan applications

• Provide balance and account information to customers

• Go over loan contracts with customers

• Online chat with customers about applications and current account balances etc.

• Assist other departments with changes to current accounts or applications Administrative Representative

Apple One - Las Vegas, NV

October 2011 to May 2012

Temporary receptionist and clerical positions

Sales Operations Representative

AT&T Mobility - Las Vegas, NV

October 2008 to July 2010

• Run Daily Reports for inventory and transaction accuracy

• Keep daily numbers posted for sales associates

• Do daily inventory for cellular phones and accessories

• Handle various bookkeeping duties

• Maintain store in manager's absence

Sales Operations Support Representative

Cox Communications - Las Vegas, NV

September 2006 to August 2008

• Provided support for Direct Sales Representatives, Retail and New Build Sales Channels

• Assisted in developing procedures for retail orders

• Received inbound sales calls from Las Vegas website and retail locations

• Assisted customers with new services and product knowledge

• Assisted customers in troubleshooting phone, cable and internet services

• Input orders from website and retail locations Dispatcher

Cox Communications - Las Vegas, NV

July 2005 to September 2006

• scheduled field technicians with daily routes

• assisted field technicians in trouble shooting phone, cable and internet services

• watched field technicians routes to make sure scheduled routes were done within allotted time

• spoke to customers in escalated situations and forwarded to field technicians supervisor when needed.

• closed field technicians scheduled jobs and routes Ecommerce Sales Representative

Cox Communications Oklahoma City OK - Oklahoma City, OK April 2004 to July 2005

• Assisted in building Ecommerce Oklahoma City (schedules, duties and processes)

• Assisted in building Sales Operations Support (schedules, duties and processes)

• Trained inbound sales representatives with ecommerce questions and procedures

• Assisted with Sales Operations overflow

• Received inbound sales calls from the Oklahoma City website and retail locations

• Input orders from website and retail locations

• Assisted customers with new services and product knowledge

• Assisted customers in troubleshooting phone, cable and internet services Administrative Assistant III

Cox Communications Oklahoma City OK - Oklahoma City, OK February 2003 to April 2004

• Arrange conferences calls and meetings

• Sorted mail, faxed, and photocopied documents

• Contacted Multi-Dwelling partnerships to ensure good customer relations

• Trained apartment managers and leasing agents with sales and product knowledge

• Served as support for Direct Retail and New Build sales channels Customer Service Representative

Cox Communications Oklahoma City OK - Oklahoma City, OK August 2001 to February 2003

• Received inbound sales calls

• Assisted customers with billing and product knowledge

• Assisted customers in troubleshooting phone, cable and internet services Education

High school diploma or GED

September 1988 to May 1992


• E-Commerce

• Field Service

• Business Management

• Project Management

• Administrative Experience

• Customer Service

• Receptionist

• Microsoft Office

• Microsoft Word

• Microsoft Outlook

• Jira

• Customer Service

• Escrow

• Project Management

• Administrative Experience

• Live Chat

• Technical Support

• Help Desk

• Inside Sales

Certifications and Licenses

Notary Public

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