Human Resources
Resume:
Shanetta S.Woods
Auburn, Ga 30011
Home: 770-***-****
Objective: Utilize my skills and experience to seek a Director of Human Resources position at a Corporate Office with a company with a great reputation.
Education: Bachelor of Science- May 1995 Hotel, Restaurant, Institutional Management
Norfolk State University
Master of Arts- May 2020 Human Resources Management
Ashford University
Summary of Qualifications
Experience – Over 8 years experience in hospitality industry with strong background Management and hotel operations with hotel opening experience and Payroll Processing
Proficient – All Microsoft Programs including Microsoft Office including Powerpoint, Excel, and Pivot
Payroll Processing Systems- Ultipro, ADP Timesaver, ADP Pay Expert, PCPW, Timesaver, ADP Enterprise, Payforce, and Kronos
Communication – Strong Customer service orientation skills, Excellent time management sills, Excellent Listening skills, Exceptional detail in follow-up
Professional Experience
March 2019- Present Hilton Suites Atlanta Perimeter Atlanta, GA
Director of Human Resources
Process biweekly payroll for 70 employees using Ultipro
Monitor hours worked and missed punches
Responsible for importing and processing off cycle payroll
Responsible for verifying all PTO balances
Send out Annual Performance Reviews and update the merit
Increases in Ultipro.
Responsible for recruiting and hiring all employees.
Benefits Administrator for all medical benefits for
Employees and make sure that the deduction is accurate.
Oct 2017-March 2019 Red Lion Atlanta Airport College Park, GA
Director of Human Resources
Process biweekly payroll for 90 employees using ADP Pay Expert
Monitor hours worked and missed punches
Responsible for importing and processing off cycle payroll
Responsible for verifying all PTO balances
Send out Annual Performance Reviews and update the merit
Increases in ADP Pay Expert and Timesaver.
Responsible for recruiting and hiring all employees.
Benefits Administrator for all medical benefits for
Employees and make sure that the deduction is accurate.
Responsible for recruiting, hiring, and training for all new employees
July 2014-Oct 2017 Country Inn and Suites Atlanta, GA
Assistant General Manager
Process biweekly payroll for 50 employees using ADP Timesaver
Monitor hours worked and missed punches
Responsible for and processing off cycle payroll
Responsible for verifying all PTO balances
Send out Annual Performance Reviews and update the merit
Increases in ADP Timesaver.
Responsible for recruiting and hiring all employees.
Benefits Administrator for all medical benefits for
Employees and make sure that the deduction is accurate.
Responsible for recruiting, hiring, and training for all new employees
Manage the day to day operations of the 149 room hotel.
Responsible for all aspects of Human Resources and Benefit Administrator
Created employee Handbook and SOP policies for the hotel
Oct 2008- Nov 2012 Doubletree Hotel Roswell, GA
Director of Human Resources
Process biweekly payroll for 120 employees using ADP Payforce
Monitor hours worked and missed punches
Responsible for and processing off cycle payroll
Responsible for verifying all PTO balances
Send out Annual Performance Reviews and update the merit
Increases in ADP Payforce
Responsible for recruiting and hiring all employees.
Benefits Administrator for all medical benefits for
Employees and make sure that the deduction is accurate.
Responsible for recruiting, hiring, and training for all new employees
Responsible for all aspects of Human Resources and Benefit Administrator
Created employee Handbook and SOP policies for the hotel
Responsible for the day to day operation of the Human Resources Department.
Recruiting and hiring for all positions for the hotel
Made sure that all Hilton Brand Training is current and up to date.
Benefits Administrator for hotel.
Feb 2007- Oct 2008 Hilton Atlanta Northeast Norcross, GA
Human Resources Assistant/Payroll
Process biweekly payroll for 200 employees using ADP Timesver
Monitor hours worked and missed punches
Responsible for and processing off cycle payroll
Responsible for verifying all PTO balances
Send out Annual Performance Reviews and update the merit
Increases in ADP Timesaver
Responsible for recruiting and hiring all employees.
Benefits Administrator for all medical benefits for
Employees and make sure that the deduction is accurate.
Responsible for recruiting, hiring, and training for all new employees
Responsible for all aspects of Human Resources and Benefit Administrator
Created employee Handbook and SOP policies for the hotel
Responsible for the day to day operation of the Human Resources Department.
Recruiting and hiring for all positions for the hotel
Made sure that all Hilton Brand Training is current and up to date.
Interviewing and screening potential candidates for employment
Assisting all employees with questions about benefits, travel discounts,
And any personal problems they need to talk about
Make sure that the payroll is accurate and each employee is paid
Correctly.
Dec 2004- Feb 2007 Hilton Garden Inn Atlanta, GA
Front Office Manager
Opened hotel to Manage Front Office Operations for 226 room hotel
Provides direction, coordination, and ongoing development, training
And scheduling for 15 employees
Ensure that employees are implementing 100% Satisfaction to guest
Create courteous, friendly, professional work environment
April 2003-December 2004 Hilton Atlanta Northeast Atlanta, GA
Front Office Manager
Responsible for the Front office Operations for 272 room hotel
Provided direction, coordination, and ongoing development, training
And scheduling for the Front Office
Effectively managed front office budget
Motivated Front office & Reservations to continuously up sell
Created courteous, friendly, professional work environment
February 2003-March2003 Sheraton Richmond West Richmond, VA
Director of Front Office
Responsible for the Front office Operations for 374 room hotel
Executive Committee Member
Forecasted operations gross revenues
Created courteous, friendly, professional work environment
September 2000-February 2003 Hilton Atlanta Airport Atlanta, GA
Assistant Front Office Manager/Manager on Duty
Assisted in Managing Front office Operations for 504 room hotel
As Manager on Duty, ensured all departments were in compliance of
Hotel guidelines
Implemented changes as needed to ensure smooth operation
Created courteous, friendly, professional work environment
January 1998-September 2000 Hilton Oceanfront Resort Hilton Head, SC
Assistant Front office Manager
Assisted front office Director with managing operations for 323 room
Hotel
Administered Scheduling and payroll for employees
Created courteous, friendly, professional work environment
July 1996-January 1998 Norfolk Airport Hilton Norfolk, VA
PM Front Desk Supervisor
Supervised front office staff, to ensure proper procedures were
Implemented
Acted as evening night Manager to ensure smooth operations and guest
Satisfaction
Created courteous, friendly, professional work environment
Training, Skills, & Awards
Diversity Training-Tiers I, II, and III
Leadership Training and Guest First Training
Nominated for the leadership Award June 2000, Hilton Atlanta Airport
Manager of the 4th Quarter 1998, Hilton Oceanfront Resort
References Available Upon Request
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