Assistant Manager
Resume:
SAURAV SEN
Assistant Manager-F&B
Address: **/* ******* ****** ****
Konnagar, Dist-Hooghly Pin – 712235
adgzdy@r.postjobfree.com
ABOUT ME
Bachelor in Hospitality Management with
5 years of experience in Food & Beverage
industry currently working as an
Assistant Manager - F&B.
EDUCATION
Graduation (Bachelor in Hospitality
Management) – 82.5%
Guru Nanak Institute Of Hotel Management
WBUT – 2012
HSC – 78.0%
Holy Home, I.S.C – 2009
SSC – 65.4%
Xavier’s English School, I.C.S.E – 2006
WORK EXPERIENCE
Assistant Restaurant Manager
Sep 2019 - Present
Renabh Brewing - The Scam, Hyderabad
Assistant Restaurant Manager
May 2019 - Sep 2019
Hyatt Regency, Amritsar
F&B Service Executive
Nov 2018 - Apr 2019
Hyatt Regency, Amritsar
Team Leader - F&B
Dec 2015 - Oct 2018
Hyatt Regency, Amritsar
Lead host - F&B
Oct 2014 - Nov 2015
Hyatt Place, Hampi
Gallery Host - F&B, Front Office
(Pre-Opening Team) Aug 2012 - Sep 2014
Hyatt Place, Hampi
INTERNSHIP
21 weeks Internship Program done at Hyatt
Regency, Kolkata
Casual Trainings done at ITC Hotel, The
Sonar Kolkata and Hyatt Regency, Kolkata
KEY RESPONSIBILITY AREAS
Team Management
Worked on scheduling and staff allocation on
shifts
Recruited & trained new hires
Conducted daily pre-shift and weekly
departmental meetings to ensure
organizational efficiency
Scheduled and directed staff for daily work
assignments to maximize productivity
Weekly follow up with Owner regarding
restaurant performance, labour performance
or new additions or changes made in the
outlet.
Customer Relationship Management
Provided proficient and professional Food &
Beverage service to the guests by meeting
and also exceeding their expectations
Addressed guest complaints, requests or
inquiries regarding the food and services
Responded to customer queries by resolving
issues in a timely and efficient manner to
ensure customer satisfaction
Escalated serious customer issues to the
Management.
Inventory Management
Ensured smooth functioning of all operating
equipments
Maintained proper inventories for
beverages(liquor) and OE items
Inspected linen, and condiments before the
service
Stock maintenance and requisition.
Administration
Ensured Smooth functioning of all teams
including but not limited to housekeeping,
pantry, security, vendor dealing
Continually monitored restaurant and took
appropriate action to ensure food quality and
service standards
Ensured proper cleanliness was maintained
in all areas of the bar and front of house
Closely worked with the chef and cooks to
determine menu plans for special events or
occasions
Established and maintained seamless co-
ordination with all departments to ensure
high productivity, morale and guest
satisfaction
Used Microsoft Word, Excel & PowerPoint
for data entry and data management.
Event Management
Introduced promotional schemes to the
customers during the events
Assist with events, catering, group activities,
and guests
Event Management in banquets
PowerPoint presentation.
Vendor Management
On boarded vendors and negotiated
contracts
Cultivate relationship with vendors to ensure
high level of engagements
Coordinated with Swiggy & Zomato staff for
delivery of orders6
Brand promotion
Cross-selling & Up-selling
Achieved monthly revenue targets
Excellent knowledge in software’s like
micros, opera, prolific, lime tray.
ACHIEVEMENTS
Participated in Tourism Festival Organized
by WBTDC at Nalban in F & B Service
Brigade
Participated district level swimming
competition, and won 3rd position
Completed 3rd year in painting from SARVA
BHARATIYA CHARU KALA MANDIR [All-
India Fine Arts Association] Registered by
Govt. of West Bengal
Awarded twice HYSTAR GOLD achievement
certificate from HYATT PLACE HAMPI
Achieved FSSAI certificate on FOOD SAFTY
SUPERVISOR CERTIFICATE OF
COMPETENCE (FoSTaC)
Certified Hyatt training, trainers program.
LANGUAGES KNOWN
English, Bengali, Hindi.
HOBBIES & INTERESTS
Painting
Travelling
Swimming
Organizing events
Sports news.
PERSONAL DETAILS
DOB : 28TH JUNE 1991
Height : 5 ft. 8 inch
Weight : 75 KG
Nationality : Indian
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