Scrum Manager

Alex Zilberberg, CSM

SUMMARY

Alex Zilberberg is a dynamic, hands-on Senior Scrum Master with experience managing large software development projects that meet demanding time restraints and exceed all expectations. Demonstrated ability to motivate, organize, lead and coach Scrum teams across multiple locations, with a verifiable track record of managing complex projects while delivering iterative value. Capable of acting as a Scrum Master for multiple teams simultaneously. Skilled at providing effective servant leadership in a fast-paced environment, with outstanding written and oral presentation skills. Promoted to positions of increasing authority and responsibility because of strong leadership skills, teamwork, customer service and overall performance. Excels at turning individuals into teams, and low performing teams into hyper performing teams, that work efficiently and exceed expectations. Draws on broad, and deep experience to help companies transform from “doing Agile” to “being Agile”.

SKILLS

MS Excel

MS PowerPoint

MS Word

MS Outlook

Eikon

Thomson One

Sales Force

Hubspot

Fresh Books

Bloomberg

Lipper

FactSet

Morningstar

Zendesk

ITGlue

Hubspot

Quickbooks

Kaseya

Miro

Trello

Confluence

JIRA

MS Project

MS Visio

Product Management

Team facilitation

Agile Mindset

Scrum Framework

Kanban

Process Improvement

Risk Management

Team Building

Relationship Management

CERTIFICATIONS

CSM-Certified Scrum Master

Series 7, 55, 63 (expired)

PROFESSIONAL EXPERIENCE

Zilberberg Inc. 02/2020 – Present

Independent Consultant

Provide Scrum Master planning services to various clients

Manage implementation and product backlog for independent product rollout

First Data Corporation, New York, NY 07/2018 – 02/2020

Senior Scrum Master

Scrum Master for multiple implementation teams.

Proficiently organized and facilitated daily scrum, sprint reviews, retrospective, sprint and release planning.

Collaborated closely with Product Owner on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria were agreed upon and stories were ready for sizing.

Effectively tracked teams progress, including using burn down charts, velocity reports and release forecasting for team metrics.

Worked with external product teams to build an implementation backlog.

Achieved 200% customer satisfaction rate.

Trained new employees on developing account relationships and proper paperwork procedures

Leveraged existing relationships to acquire new business

Invar Technologies, New York, NY 10/2016 – 07/2018

Agile Project Manager/Scrum Master

Scrum Master for 2 Scrum teams and 1 Kanban team responsible for delivering MVP (Most Valuable Product) solutions for the company’s external MSP clients

Increased revenue by 25% and achieved a customer retention percentage of 90%+.

Led Project Planning and mapping sessions with Product and Development teams.

Expertly promoted continuous improvement and helped teams increase productivity and foster innovation.

Utilized empathy mapping exercises to identify value for initial release.

Designed marketing material to promote team successes.

Thomson Reuters, New York, NY 01/2006 – 10/2016

Lead Client Specialist/Sr. Scrum Master

Achieved 25-50% revenue growth, year over year, through sales of additional Thomson Reuters desktops and feeds. Protect existing client relationships and revenue through ongoing retention efforts, which include delivering product training, platform troubleshooting, and serving as an advocate for clients internally. Manage new revenue and ‘At Risk’ client pipelines. Communicate, demonstrate and sell system enhancements to increase use. Provide training to users on client sites and via online demos. Engage internal resources to resolve problems and escalate client issues appropriately. Work with internal staff to develop solutions to client’s problems.

Managed a team of 7 Client Specialists, responsible for coordinating efforts between Client Specialists and account team.

Led worldwide displacement of 760 Bloomberg terminals for Eikon worth 25 mil ARR, increasing revenue 50% with 3 teams, utilizing Scrum framework

Assisted Account Management team in securing 2 million ARR agreement within JP Morgan Wealth Management division, increasing revenue 25%.

Developed training plans for internal and external clients.

Mentored college graduate hires to ingrain them into the Thomson Reuters workforce.

Client Specialist/Scrum Master

Leveraged C-level relationships to grow Thomson Reuters footprint 40% within JP Morgan.

Conducted in person and remote trainings for large groups and individuals

Worked with the Product Development team to groom product offering backlog across the full TR suite to ensure that they stay current with client and market needs.

Worked directly with Agile PMO and Sr. Technical Product Manager to help the Market Data team on integration of Thomson Reuters products into the JP Morgan environment.

Product Trainer

Responsible for revenue retention by identifying at risk clients and engaging in campaigns to avert risk. Strengthen the relationship between Reuters products and external clients. Manage upgrade of systems for clients.

Trained clients on workflow usage of various Reuters products.

Worked with project managers to develop project roadmaps for integration of Reuters products into TR.

Resolved client complaints regarding Reuters products.

Assisted Market Data in resolving technical issues related to the products.

Managed campaigns to increase revenue generation by 20%.

Additional Work History Provided Upon Request

EDUCATION

Baruch College, CUNY, New York, NY

BBA: Finance and Investments

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