Edi Analyst

MARK JOSEPH A. FERNANDEZ

B* L*, Acacia Street, Sta. Maria Subd., Dalig, Antipolo

adgz3l@r.postjobfree.com +639*********

OBJECTIVE

To secure a position that will help me gain new knowledge, skills, and experience related to EDI Analysis/Business Analysis and help the organization add more value to their current process through my expertise.

EXPERIENCE

ProView Global Admin., Inc

OIC, Senior EDI Analyst October 2019 - Present

§ Manages research of technical issues from multiple sources and resolution to EDI build.

§ Manages creation of tickets to programmers/technical experts making sure that necessary adjustments are communicated to meet client requirements.

§ Audits processors outputs making sure that process steps and control points are followed.

§ Collaborates with clients through calls and emails on daily deliverables, process changes, and all other correspondences.

§ Manages team capacity and deliverables and reviews reports for team productivity and efficiency.

§ Facilitates new hire training.

§ Documents team processes and audit protocols.

§ Manages team’s adherence to ISO 9001 and ISO 27001 policies. Protecting client data while making sure that deliverables are at 100% accuracy.

§ Coaches team members making sure their performance are monitored and areas for improvement are addressed while contributions are acknowledged.

ProView Global Admin., Inc

Implementation Analyst January 2019 – September 2019

§ Analyzes client specifications and configures enrollment system.

§ Creates test employees to make sure that configuration is working correctly. 2

§ Conducts audit of configurations made by other analysts to make sure that requirements for accuracy, ISO 9001, and ISO 27001 are followed.

ProView Global Admin., Inc

EDI Analyst July 2016 – December 2018

§ Reviews layouts, structures, and client specifications needed to create EDI file feeds.

§ Responds to emails and resolves queries and issues raised by the client.

§ Reaches out to clients via email/call to obtain needed information necessary for EDI file build and to address issues or any related concerns.

§ Creates test employees to make sure that the files are reporting the correct data.

§ Analyzes data related to the file builds for EDI to ensure data behavior is concurrent with clients established parameters.

§ Ensures that the file builds are sent to production on a timely manner.

§ Resolves pref errors and file failures.

§ Reviews and audits data exchange transactions and enrollment systems.

§ Assures compliance to ISO 9001 and ISO 27001 policies. EDUCATION

Bachelor of Science in Information Systems

University of Santo Tomas, Batch 2016

AWARDS AND ACKNOWLEDGEMENTS

§ Implementation of the pilot EDI team for a new client.

§ Client kudos on performance for managing the EDI team.

§ Transformed EDI team process and audit protocols promoting efficiency and productivity.

§ Successfully trained resources for the new EDI team making sure that the offshore group is ready to go live.

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