RESUME
N. SRINIVASAN Email: adgz1i@r.postjobfree.com
No 114 A2, VOC Street, Akash Nagar Mobile No: 919*********
Thandalam, Chennai-600128 Skype ID: Srininagalingam2
Career Summary:
Having 5.5 Years of experience in IT kind of work environment managing system support with windows server infrastructure and effectively plan, install, configure, and optimize the IT infrastructure to consistency and high availability and performance.
Academic Qualifications:
Course
College/University
Year
Marks
BCA
Patrician College of Arts & Science
2010-2013
70%
HSC
Kumara Raja Muthiah Hr. Sec School
2008-2010
75%
SSLC
Kumara Raja Muthiah School
2007-2008
60%
Work Experience - 1
Employer Name : Pearl Technologies, Chennai
Designation : System Engineer
Duration : Jan 11, 2018 to Present
Work Experience – 2
Employer Name : Kumaran Systems Private Limited, Chennai
Designation : Consultant - Technical Infrastructure
Duration : April 03, 2017 to Jan 08, 2018
Work Experience - 3
Employer Name : SM Computers, Chennai
Designation : System Engineer
Duration : December 04, 2015 to October 28, 2016
Work Experience – 4
Employer Name : Hitachi System Micro Clinic India Private Limited
Designation : Technical Support Engineer
Duration : October 22, 2014 to November 28, 2015
IT Support Engineer Roles and Responsibilities:
Install Upgrade and Troubleshoot Windows 7, 8, 10 and any other authorized desktop applications.
Domain User Account Creation, User Account Disabling, Mailbox Creations, Mirroring, Distribution List & Security Group in Mail Exchange Server.
Monitor system performance using desktop central tool.
Managing & updating live updated definition in client machines through Symantec endpoint console.
Configuring and Troubleshooting in Microsoft Outlook 2016 & Office 365.
Working knowledge in service desk plus incident tool.
Provide remote support to customers and business on software and hardware issues, update drivers and data backups.
Provided excellent customer service and support for advanced and beginning users.
Escalate hardware issues to Field Technicians.
Configuring and Troubleshooting in Printers.
System assembling and Taking care of AMC customers through monthly preventive maintenance.
Handled Servers and more than 1000 desktops and laptops.
IT Service Desk Roles and Responsibilities:
Creating incidents and Updating service requests on behalf of customers.
Talk clients through a series of actions, either via phone, email, or Skype or Microsoft Teams chat, until they have solved a technical issue.
Recategorizing incidents by service and category.
Setting the priority for resolving incidents based on impact and urgency.
Investigating and diagnosing incidents and researching solutions.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Properly escalate unresolved issues to appropriate internal team.
Working on incident and service request tasks.
Escalating incidents and service requests to the next level of support if necessary.
Personal Details:
Date of Birth : January 02, 1993
Gender : Male
Marital Status : Single
Linguistic Skills : English and Tamil.
Location: Chennai Yours Faithfully,
Date: N. Srinivasan