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Engineer Service

Location:
Chennai, Tamil Nadu, India
Salary:
700000
Posted:
October 15, 2020

Contact this candidate

Resume:

RESUME

N. SRINIVASAN Email: adgz1i@r.postjobfree.com

No 114 A2, VOC Street, Akash Nagar Mobile No: 919*********

Thandalam, Chennai-600128 Skype ID: Srininagalingam2

Career Summary:

Having 5.5 Years of experience in IT kind of work environment managing system support with windows server infrastructure and effectively plan, install, configure, and optimize the IT infrastructure to consistency and high availability and performance.

Academic Qualifications:

Course

College/University

Year

Marks

BCA

Patrician College of Arts & Science

2010-2013

70%

HSC

Kumara Raja Muthiah Hr. Sec School

2008-2010

75%

SSLC

Kumara Raja Muthiah School

2007-2008

60%

Work Experience - 1

Employer Name : Pearl Technologies, Chennai

Designation : System Engineer

Duration : Jan 11, 2018 to Present

Work Experience – 2

Employer Name : Kumaran Systems Private Limited, Chennai

Designation : Consultant - Technical Infrastructure

Duration : April 03, 2017 to Jan 08, 2018

Work Experience - 3

Employer Name : SM Computers, Chennai

Designation : System Engineer

Duration : December 04, 2015 to October 28, 2016

Work Experience – 4

Employer Name : Hitachi System Micro Clinic India Private Limited

Designation : Technical Support Engineer

Duration : October 22, 2014 to November 28, 2015

IT Support Engineer Roles and Responsibilities:

Install Upgrade and Troubleshoot Windows 7, 8, 10 and any other authorized desktop applications.

Domain User Account Creation, User Account Disabling, Mailbox Creations, Mirroring, Distribution List & Security Group in Mail Exchange Server.

Monitor system performance using desktop central tool.

Managing & updating live updated definition in client machines through Symantec endpoint console.

Configuring and Troubleshooting in Microsoft Outlook 2016 & Office 365.

Working knowledge in service desk plus incident tool.

Provide remote support to customers and business on software and hardware issues, update drivers and data backups.

Provided excellent customer service and support for advanced and beginning users.

Escalate hardware issues to Field Technicians.

Configuring and Troubleshooting in Printers.

System assembling and Taking care of AMC customers through monthly preventive maintenance.

Handled Servers and more than 1000 desktops and laptops.

IT Service Desk Roles and Responsibilities:

Creating incidents and Updating service requests on behalf of customers.

Talk clients through a series of actions, either via phone, email, or Skype or Microsoft Teams chat, until they have solved a technical issue.

Recategorizing incidents by service and category.

Setting the priority for resolving incidents based on impact and urgency.

Investigating and diagnosing incidents and researching solutions.

Diagnose and troubleshoot technical issues, including account setup and network configuration.

Properly escalate unresolved issues to appropriate internal team.

Working on incident and service request tasks.

Escalating incidents and service requests to the next level of support if necessary.

Personal Details:

Date of Birth : January 02, 1993

Gender : Male

Marital Status : Single

Linguistic Skills : English and Tamil.

Location: Chennai Yours Faithfully,

Date: N. Srinivasan



Contact this candidate