PRAKASH SHARMA

**** ******* ***., ****** ******, MD 20903 adgywy@r.postjobfree.com 240-***-**** - Cell

QUALIFICATIONS / SKILLS

A highly motivated Computer Networking professional with more th 10 years of networking experience utilizing effective and looking for an industry opening to help a team excel and advance and protect its data assets. Qualifications include:

●Replace Hardware ● Resolve end-user issues ● Desktop/Laptops Install printer/scanners Manage IT Inventory Support, Customer

Service support

●Windows operating ● Laying/Troubleshoot Cat- ● Computer Hardware

& File system 5, 6 cables (crimping/punching) architecture repair and

troubleshooting

PROFESSIONALWORK EXPERIENCE

Regional Service Technician

Pomeroy IT Solutions Washington, DC Nov. 21, 2019 -Present

Assists in unboxing/boxing, installing, configuring, upgrading, moving, and administering PC, network/telecommunications systems and components

Performs equipment exchange and recording inventory controls, software installations and program updates, supported software and hardware with understanding of technology from a user perspective as well as technical perspective. Assist users to resolve computer related problems such as inoperative hardware or software.

Network Administrator/Technician

German International School Washington, DC March 15 –Sept. 30, 2019

Installation, maintenance and upgrade of IT systems, equipment, hardware, software

Diagnoses imaging/deployment of PC’s, install printers, scanners, resolves desktop hardware problems in response to customer reported incidents, migration of pcs.

Build/installation of workstations, printers, scanners, smart boards, projectors

Maintains an adequate supply of paper stock for all computer room needs and toner.

Manage IT assets (hardware, software, and equipment) maintains inventory

Provide helpdesk and technical support services

Systems Administrator

Embassy of India Washington, DC Nov. 2016 – Sept. 2018

Answers the service desk calls, emails and unassigned trouble tickets.

Installed configure and deployment peripheral equipment such as PC’s, monitors, printers, keyboards, mouse, and disk drives, identified and resolved total networking problems involving variety of peripherals; Ordered IT related equipment and accessories.

Tracked IT inventory, processed various contacts and invoices.

Provide end-user troubleshooting and support for staff to include desktop, laptop, applications, and operations

Follow-up with various contractors related to telephone system, fax, alarm system, and security related equipment.

Computer Operator (LAN)

Dept. of State U.S. Embassy (IRM/ISC) New Delhi, IN 1995 – 2016

Opens, updates, tracks, and closes tickets in the ticket management system

Provide one-on-one desk-side assistance to end-users on the standard core applications

Windows desktop operating systems and file systems to include Active Directory.

Configure (hardware and network), install, manage, and troubleshoot desktop and network printers

Installed Data Cables of new workstations and Security Patches on workstations; support with provision and setup of computer hardware and related accessories during VIP visits and provide logistical support. Suggested procurements and maintain systems hardware inventory with focused accuracy. Ability to ensure proper recording, documentation, routing, and closure of incidents. Working experience with Web pass based ticketing system.

Provides troubleshooting and resolution for password issues, system unlocks, Microsoft Office application issues, workstation and server issues, and communications software and hardware issues

CERTIFICATIONS / EDUCATION / TECHNICAL

Certified: Certified A+, Network+ in 2016, Microsoft Certified Professional –Installing and Configuring Windows Server, 2012 (in 2016)

BC Finance, University of Delhi, Delhi, IN

Diploma Information Technology, Jetking School of Electronic Technology, New Delhi, IN

Proficient Microsoft Office: Word and Excel

Rewards Received various Awards for dedicated service and idea’s saving lot of money.

Contact this candidate