Pharmacy Technician, Customer Service, Office Assistant

Amanda Oakland

605-***-**** ******@*****.***

Professional Summary

Hardworking Customer Service Representative bringing 20 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Relevant Experience

Customer Service

●Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.

●Submitted claims and took damage appraisals to facilitate claims process for policyholders.

● Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.

●Negotiated with account holders to devise repayment plans and minimize collections receivables..

Healthcare

●Assisted in preparation, distribution, and storage of pharmaceuticals.

●Ten years of hospital pharmacy. Chemo Certified and sterile environment trained, compounded IVs, dispensed new drug orders, pulled and checked other techs refills to be accurate, delivered medications to patient floors.

●Chosen to help write new procedures and workflows for the new pharmacy constructed in 2013, sent to Cleveland Clinic to observe their procedures and ask questions about the new equipment we would be installing. Trained peers on operations of Carousels once installed.

●Promoted from Tech I to Tech II in spring 2016 and served as personal contact for nursing about missing medications or pharmacy equipment.

●Researched and resolved narcotic discrepancies, completed cycle counts, ordered and returned inventory, and used best practices to assign physical storage locations for new inventory.

Employment History

Customer Service/Claims Home Warranty Inc 08/2020 - Current Collector NCB Management Services Inc 12/2019-08/2020

Certified Pharmacy Technician Walmart Pharmacy 11/2018-07/2019

Certified Pharmacy Technician II Avera McKennan Inpatient Pharmacy 11/2007-07/2018

Office Assistant/Part time Timmer Supply Co, Madison, SD 10/2015-10/2016

Certifications

●Nationally Certified Pharmacy Technician CPhT2801010140359596 since 03/2004 next renewal 05/2022.

●Work Ethic Proficiency Certificate received 2018

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