Customer Care Services

CURRICULUMM VITAE

Sheik Alavudeen

Cleaning Supervisor

Mobile No: 009***********

Email: ************@*****.**.**

Email: ***********@*****.***

Objectives:

Seeking challenging position with an established organization where I can utilize my abilities and

experience towards the progress of the firm through hard work and high sense of responsibility

Profile:

Maintain good relations with customers and good working relations with all other departments as

well.

Established good report not only with customer but also superiors and colleagues.

Professional Experience:

Company: BKGULF LLC Facilities Management, DUBAI, UAE

Position : Cleaning Supervisor (Since January 2014 till August 2020)

A venture between BKGULF and WASL properties.

Company: EMRILL SERVICES LLC, DUBAI, UAE

Position : Cleaning Supervisor (Since April 2011 till December 2014)

A tripartite venture between Emaar properties,Al Futtaim

and Carillion PLC UK.( Burj Khalifa Master community)

Company: CLEANCO SERVICES LLC Abu Dhabi International AIRPORT

Position : Cleaning Supervisor (Since January 2009 till March 2011)

Education Qualification:

• Secondary School Leaving Certificate (SSLC),Tamil Nadu, India

Professional Qualification:

• Operation and proficiency course – British Institute of Cleaning Science.

Training Attended

Customer Services, Communication skills, Team work, Supervisory skills Interpersonal skills,

Telephone Etiquette, Problem solving and coaching time Management. Spill kit training, Confined

space and First aider

Professional Skills:

Proven track record in supervising manpower and controlling materials in a standard operational

manner.

a. Having good knowledge in official documentation and time keeping.

b. Having good experience in customer care with multi – nationals

c. Additional experience implementation of on the job training to new recruits.

d. Maintenance of various check lists.

e. Having good knowledge in coast analysis and budget.

f. Sound knowledge all machineries related to support services operation and safety

procedure.

g. Providing facilities to customer as per the services request effectively.

h. Good knowledge of floor care (polishing and crystallization)

i. Sound knowledge in maintaining carpets, upholstery and furniture etc

j. Shampooing, stain removing, clipping, browning and installing.

k. Knowledge in lakes cleaning (chlorination and other chemicals removal of algae, dead fish,

sand and others etc).

Personal Details:

Date of birth : 13.11.1970

Gender : Male

Marital Status : Married

Nationality : Indian

Passport No : P1963789

Place of issue : Dubai

Date of issue : 06.08.2016

Date of Expiry : 05.08.2026

Permanent Address : 7A, BDO - Street, Thirupanandal,

Thanjavur dist., Tamil Nadu, India

Phone No : +91-830*******

Languages Known:

English, Arabic, Tamil, Urdu, Hindi and Malayalam.

Declaration:

I hereby declare that the details furnished above by me care true to the best of my knowledge and

belief

SHEIK ALAVUDEEN

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