Sales Representative Customer Care

AWOYEMI Folasade Abigeal

*, *** ******** ******, ***************@*****.***

Apata Pete after NNPC, 080********, 081********

Apata,

Ibadan.

PROFFESSIONAL SUMMARY

Customer service and sales expert who identifies customer needs and deliver effective solution to problem. Committed to providing customer care to create a positive experience. Personable and professional under pressure with motivated, energetic nature.

PERSONAL DETAILS

Gender: Female

Marital Status: Single

Language: Yoruba and English

Nationality: Nigerian

CORE SKILLS

Microsoft office proficient

Dynamic 365 CRM proficient

Ability to operate Agantty

Ability to operate slack

Active listening skill

Good interpersonal skill

Multi – tasking

Ability to work effectively in a team

Integrity and Honesty

Self-motivated and target-oriented

Resourceful and innovative

Highly organized, adaptable and efficient

Excellent customer relationship management skill

WORK EXPERIENCE

RASMED PUBLICATIONS LIMITED – No 16, New Court Road Old Gbagi, Ibadan.

CUSTOMER CARE REPRESENTATIVE

Jan 2019- Till date

Provided information to enquiries, product and services.

Respond to customer’s on tawk.to and whatsapp

Maintain customer’s database through Microsoft dynamics 365 for CRM.

Solved customer complains through first call resolution.

Responsible for feedback on customers complains.

Ensuring the correct details is captured.

Worked with the team to achieve short and long term revenue and profit growth.

Update and maintain customer information database on regular basis.

Work with sales team to ensure products are delivered before deadline.

Monitor logistic to ensure product gets to customer on time

Participated in meetings to report business prospect and status updates to management and clients.

Write bids, proposals, brochures and various other business informational letters.

Guided, trained and motivated sales team to meet or exceed the sales performance targets.

KEY ACCOMPLISHMENT

Launched the STS APP to monitor marketers on the field

Launched the usage of Microsoft dynamic 365 CRM

Launched aggressive growth plans that helped increase client’s base from 60% to 90%

ABEOKUTA GRAMMAR SCHOOL (NYSC) - Abeokuta Ogun.

YORUBA INTRUCTOR

Nov. 2016- Oct. 2017

• Pupils Instructor and Coach

• Liaison officer of the institute

• Certification for pupils

SOLNATION INTERNATIONAL - Abiola way, Abeokuta, Ogun State

ADMINSTRATIVE ASSISTANT

Sep. 2011- Oct. 2012

Managed office supplies stock and placing orders

Prepared regular financial and administrative reports

organized company records

Directs and controls the processing and fulfillment of orders, fielding customer inquiries, and resolving customer complaints.

Organized a filing system for important and confidential company documents

Answered queries by employees and clients

Updated office policies as needed

Maintained a company calendar and schedule appointments

Booked meeting rooms as required

Distributes and stores correspondence (e.g. letters, emails and packages)

Prepared reports and presentations with statistical data, as assigned

Arranged travel and accommodations

Scheduled in-house and external events

INSTITUTIONS AND QUALIFICATION

UNIVERSITY OF ILORIN, ILORIN KWARA STATE. 2012 - 2016

B.A LINGUISTICS

THE POLYTHECHNIC OF IBADAN, IBADAN OYO STATE 2009 - 2011

MASS COMMUNICATION

OBA ABASS ALESINLOYE GRAMMAR SCHOOL, ELEYELE 2002 - 2008

IBADAN OYO STATE

(SSCE CERTIFICATE)

CERTIFICATIONS

Dynamics 365 CRM 2019

HOBBIES

Speaking, Reading, Creative writing.

REFEREE

Available on request.

Contact this candidate