Sales Manager
Resume:
Ronald Marcél van Vuuren
Curriculum Vitae
Ronald Marcél van Vuuren
Curriculum Vitae
Career Summary
A highly experienced professional who possess a considerable amount of knowledge in motor after sales. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative activities. Well organized and an excellent team player with a proven ability to work proactive in a complex and busy office/workshop environment. Work Experience
● Pack ‘n Carry (Wholesaler), Uitenhage (1991)
- Delivery / Despatch Supervisor (Part Time).
● Eastern Cape Motors (Pty) Ltd., Port Elizabeth (9.1994–2.1996)
- Service Advisor.
● G.H. Auto & Tractors (Now Kouga Ford & Mazda), Humansdorp
(3.1996–7.1996) - Admin Clerk / Service Advisor.
● Eastern Cape Motors (Pty) Ltd., Port Elizabeth (8.1996–4.1997)
- Warranty Claims Clerk.
● Algoa Toyota, (Started in Truck division then moved to the Motor vehicle side), Port Elizabeth (5.1997–7.2004)
- Warranty Co-ordination Administrator.
● Nissan Eastern Cape, Port Elizabeth (8.2004–3.2005)
- Admin co-ordination / Service Advisor.
● Algoa Nissan & Fiat, Humansdorp (4.2005–4.2006)
- Service Manager.
● Kouga Ford & Mazda + Hyundai Humansdorp (5.'06–11.'13)
- Warranty Administrator.
● Sovereign’s Bar & Casino, Jeffreys Bay (12.2013)
- Barman (Part Time).
● Phil’s Bar, Jeffreys Bay (1.2014-2.2014)
- Barman (Part Time).
● Humansdorp Koöperasie, Patensie
- Counter Sales – Motor / Tractor parts (2.2014 –2.2016)
- General Admin (3.2016 – 4.2018)
(Telephone / Banking / Account Posting / Stock orders / Account Queries / Fuel Station Stock Control and Sales)
● Algoa Midas, Humansdorp (Temporary Job)
- Counter Sales – Motor parts (5.2018 – 9.2018)
● George Paris, Humansdorp (Temporary Job)
- Counter Sales – Electrical Parts (12.2018 – 01.2019)
● Balobi Group, St Francis Bay (12.'19 - 3.'20 (Temporary Job)
- Yard Arm Shop: Counter Sales - Cash & Account (IQ) / Control daily floats / Ordering, Buying and Controling of stock / Chandling to fleet of trawlers (all supplies) / Monthly Invoicing (IQ)
- GRV Clerk (IQ) for new stock
Academic Qualification
● Uitenhage Technical College
Business Management
Subjects:
Accounting N4
Communication in Commerce N4
Office Practice N4 + N5
Computer Practice N4 + N5
Auditing N5
Management Information Systems N6
(Obtained National N4 Certificate)
● Toyota Warranty Training
1) Powerpaq Combination 1997
2) Advanced Module 1998
3) Customer Care Skills 1999
4) Combination Module 1999
5) Powerpaq Module 2000
6) Powerpaq Module 2002
● Fiat Auto SA
E-SIGI++ Training 2004
● Nissan SA
1) Maintaining a positive
relationship with service
customers 2004
2) Pathfinder Service Training
2005
● Ford Motor Company SA
Customer Satisfaction CVP
Link 2006
● Hyundai Automotive SA
Warranty Systems, Policy and
Procedures & Audit Process
● Career Skills – Exceptional
Customer Service day course
REFERENCES
Available on request.
Ronald Marcél van Vuuren
Curriculum Vitae
Knowledge of
● Filing of Contracts and other Security Documentation.
● Controlling deliveries and dispatch of goods.
● Attending to workshop reception duties.
● Acting as a liaison between Workshop and Client.
● Conducting Customer Service Index telephone surveys.
● Service Advisor at workshop reception.
● Dealing with clients' service wants and needs.
● Booking in of vehicles for servicing.
● Service Manager at workshop reception (Nissan).
● Delegation, controlling and handing over of work in workshop.
● Costing for Workshop (Automate Evolve – Ford, Mazda & Nissan)
● Debtors / Creditors and costing on Kerridge (Toyota).
● Debtors and creditors (Nissan).
● Outstanding cash collection for service (Nissan, Ford, Mazda, Fiat & Alfa Romeo).
● Using Winpac on the SAP network to process and maintain warranty claims (Toyota).
● Costing on Motor Data Program used internally (Nissan).
● Data capturing of new and existing clientele.
● Submitting and preparing warranty claims.
● Liaising with Factory Warranty Centre regarding warranty claims.
● Capturing Warranty claims for Fiat and Alfa Romeo on ESIGI program.
● Capturing Warranty claims for Ford, Mazda and Hyundai.
● Costing for workshop and warranty claims.
● Control payments for warranty claims.
● Dealing with Body Shops for warranty repairs.
● Dealing with problematic clients.
● Customer View Point (CVP - Ford & Mazda).
● Sales on Fiat Palio / Siena / Ducato range.
● Driver (Special clients)
● Using Agrilogic programme for invoicing and stock control.
● Stock ordering and maintaining stock for counter sales of Agricultural and automotive parts.
● Counter sales (using Omni programme) of electrical parts and accessories.
● Counter sales (Cash & Account) at Yard Arm (using IQ programme) / Monthly Invoicing / Control cash floats
● Controlling / Ordering / Buying of all stock necessary for a fishing trawler.
● Chandling to fleet of trawlers (all supplies)
● GRV Clerk (IQ) for new stock
Personal Details
Marcél van Vuuren
8 Flamboyant Crescent,
Wavecrest, Jeffreys Bay,
South Africa, 6330
**************@*****.***
DOB: 16.04.1972
Driving License:
B (Code 8) & A1 (Code 1)
Nationality: South African
Languages:
●English
●Afrikaans
●Xhosa
Matriculated at Woodridge
College (1991)
Subjects:
English 1st Language
Afrikaans 2nd Language
Mathematics SG
Biology SG
Geography SG
Accounting SG
●Toastmasters Youth Leadership
program on Public Speaking
(1991).
●Past member of the Rotary Club
of Jeffreys Bay (2007-2008).
Married to Elmarie van Vuuren
(042-******* (w) / 082-*******)
Ronald Marcél van Vuuren
Curriculum Vitae
● REFERENCES
● BUSINESS REFERENCES:
Mr Gary du Toit
Owner / Proprietor
George Paris Humansdorp
HUMANSDORP
Mr Allan Joss
Allan Joss Auto
PRETORIA
012-******* (H)
Mr Lukas Meyer
Deputy Branch Manager
Humansdorp Koöperasie
PATENSIE
Mr Johan Swart
Manager, Yard Arm Trading (Balobi Group)
The Porthole Building
Port St Francis
ST FRANCIS BAY
6312
● CHARACTER REFERENCES
Sandra du Toit
Retired Service Manager
Kouga Ford
HUMANSDORP
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