Desktop Support Customer Service

Contact

091******** (Mobile)

*******.*******@*****.***

www.linkedin.com/in/lalaine-espa

%C3%B1ol-b568a5195 (LinkedIn)

Top Skills

Technical Support

Application Support

Lalaine Español

Customer Service Specialist at Intellicare

Calabarzon

Summary

Computer User Support Specialist with skill for understanding needs of business users. Versed in troubleshooting and desktop support on Windows systems.

Experience

Intellicare

Customer Service Specialist

May 2020 - Present (6 months)

Philippines

IBM

Global IT Service Desk Analyst

February 2018 - February 2020 (2 years 1 month)

Santa Rosa City, Laguna

- Provided basic technical support resolving issues

- Built strong relationships with customers through positive attitude and attentive response

- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere

- Resolved complaints and issues of customers

- Filling out request forms of customers

- Completing verification steps via phone.

Heart of Pinay

Singer

May 2017 - October 2017 (6 months)

Nagano-shi, Japan

- Performed solos in front of audiences

- Participated in workshops to learn new skills and keep current on latest artistic techniques

Grand Discovery(グランドディスカバリー)

Singer

Page 1 of 2

December 2015 - June 2016 (7 months)

Ibaraki, Tsuchiura, Japan

- Performed solos in front of audiences

- Sang and danced as part of creative ensembles and groups for performances SunPower Corporation

Quality Assurance Specialist

August 2010 - January 2011 (6 months)

Tanauan, Batangas

- Performed preliminary, in progress, hidden damage and final product inspections

- Performed frequent visual inspections to root out tolerance and compliance issues

- Discarded and rejected products, materials and equipment not conforming with specifications

- Identified and helped resolve production problems, increasing output while reducing errors

- Monitored production operations for compliance with specifications and promptly reported defects

- Inspected Solar Panel Wafers with accuracy, reporting problems or defects quickly

Toshiba (TAEC)

Production Operator

October 2009 - February 2010 (5 months)

Santa Rosa City, Laguna

- Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools

- Used established assembly instructions to complete jobs quickly, accurately and with zero errors

- Prepared machines for daily use by calibrating and performing preventive maintenance

- Set up and adjusted machines for day-to-day operations Education

Montessori Professional College of San Pablo City

Diploma in Hotel And Restaurant Management · (2006 - 2008) Page 2 of 2

Contact this candidate