JUNTING (JT) LAI

LinkedIn: https://www.linkedin.com/in/jtlai/ adgydn@r.postjobfree.com • 949-***-**** Kaggle: https://kaggle.com/gawainlai/notebooks Los Angeles, CA EDUCATION

University of Southern California, Marshall School of Business – Los Angeles, CA Aug 2020 Master of Business Administration, STEM Specialization (Cumulative GPA: 3.7/4.0) Graduate Certificate, Business Analytics

Management Consultant at City National Bank (Five-month Project) National Chengchi University – Taipei, Taiwan Jun 2010 Bachelor of International Business

• Achievement: presented essay on income inequality at Global Partnership of Asian Colleges in Tokyo EXPERIENCE

ASUS – Taipei, Taiwan Jan 2016 – Jun 2019

Senior Program Manager, Global Service Software (2017 – 2019) Program Manager & Co-founder of Software Development Department (2016 – 2017)

• Co-founded Software Team and managed eight specialists on Global IT Service Desk to optimize algorithms and user experience (UX) on e-Service platform that supports global customer relationship management (CRM) analytics, earning Model Employee of Year 2017 (awarded to 22 out of 6,500).

• Introduced Agile and Kanban methodologies and created dashboards to plan requirements and organize projects, reducing IT request backlog by 68% within 18 months and year-long turnaround time by 75%.

• Automated the Global Exchange and Refund processes involving 10+ cross-functional teams throughout Europe, the Middle East, Africa and the U.S., eliminating legacy systems and 30% of manual workloads.

• Led the Configure, Price, Quote (CPQ) and Point of Sale (POS) engineering projects to capture service transactions in real-time, improving data accuracy and saving 84,000 man-hours / year of manual work.

• Performed technical gap analyses on 200+ operational bottlenecks to drive process excellence, conducted SQL Data Mining on a 15-year-cumulative, 1,100-table database and prototyped 80+ web interfaces. Operations Manager, Australia Service Centers (2016)

• Supervised a customer service team of 60, developed metrics to drive the operational performance and initiated Central Repair Project to achieve economies of scale, saving $400,000 (23% of operating costs). Hyve Solutions (a U.S. datacenter solution start-up) – Taipei, Taiwan May 2015 – Dec 2015 Material Planner, Material Supply of Server Production for Twitter and Akamai

• Managed monthly $20 Million material supply and 10 Asia–UK–US logistics with $3 Million budget. American International Contractors (Special Projects), Inc. – Taipei, Taiwan Jan 2015 – May 2015 Procurement Officer, American Institute Taiwan Compound

• Procured construction materials and equipment with engineering team from the U.S., Romania and Egypt. Powertech Energy Corp. ($700-million-scale solar power start-up) – Taipei, Taiwan Nov 2011 – Dec 2014 Procurement Engineer, Chemical Engineering and Semiconductor Equipment (2013 – 2014) Junior Procurement Engineer, Instruments and Civil Engineering Subcontracts (2011 – 2012)

• Accomplished 100+ strategic sourcing projects from 16 countries, reducing 13% in costs ($5.7 Million).

• Identified $300,000 bid-rigging case among suppliers, preventing over-pricing and saving budget by 76%. SKILLS & INTERESTS

• Certification: Professional Scrum Master I (Srum.org)

• Technology: Microsoft Office (incl. Project and Visio), SQL, JSON, R, PYTHON, Tableau and JMP

• Volunteer: IMC & HR Project Manager, Appendectomy Project (NGO that advocates for voting reform)

• Interests: psychographics, martial arts, soul music, singing, hip-hop dancing and basketball