RESTAURANT MANAGEMENT

CORIETTA Z BROUSSARD

Crowley, TX *****

Cell: 512-***-****

*************@*****.***

I'm a very ambitious result driven individual with A CAN DO ATTITUDE. I bring to the table knowledge, hard work, dedication and sacrifice. I am 100% customer service oriented. I believe that good service dictates your customer base and loyalty from the customer. I've come to know that exceptional Management is the key to success and retention of good employees and guest.

POS systems operations

Stock management

Records management

Customer Service

Strategic Planning

Customer relations

Issue resolution

Records maintenance

Sales strategies

Sales Techniques

Leadership development

Creating marketing plans

Driving business growth

Building brand awareness

10/2018 to 04/2020

CRACKER BARREL

Fort Worth, TX

Assistant Store Manager

Assisted in overall day-to-day operations of store, including deposits, grocery ordering, inventory and development of store associates to achieve desired sales and results. Set schedules and delegated assignments based on team strengths to optimize floor coverage Handled customer complaints, resolved disputes, delivered excellent customer service Contributed to Store initiative to achieve sales, labor, hiring and disciplining employees as needed. Coordinated general maintenance and major repairs to keep the facility operational and attractive 05/2017 to 10/2018

DENNYS CORP.

Austin, TX

General Manager/Training Manager

Directed safety meetings and maintained a clean work environment to adhere to OSHA and food safety requirements.

Built and maintained loyal, long-term customer retention through effective management and training Enhanced operational performance by developing effective business strategies, systems, retention of employees and customer satisfaction.

Coached and trained Managers, District managers and employees according to Denny's standards and procedures. Generated daily operational and sales reports for corrective action or continuous improvements. Supervised 45 employees and 3 Assistant Managers

Exceeded food cost expectations monthly by monitoring portions/portioning, food waste and inventory control Increased sales by 13% with coupons, creating a senior day, visiting the neighborhood and passing out fliers Prepared payroll, wrote schedules, managed deposits and reduced turnover from 100% to 45% 03/2015 to 05/2017

LUBYS INC.

Fort Worth, TX

Assistant General Manager

Motivated and trained team members to work together in order to achieve targets. Managed and mentored staff of 65 to effectively carry out directives. Worked with management to plan and implement special events that included catering and cold calls to different organizations that increased profit, customer count, and GCA Planned weekly menus to capitalize on retention of guest and the changing trends in customer preferences. Completed all paperwork that included opening/closing, daily/nightly soft counts, deposit, invoices and vendor checkouts

Implemented food safety procedures and OSHA standards SUMMARY

SKILLS

EXPERIENCE

12/2013 to 03/2015

RISKYS BBQ

Fort Worth, TX

General Manager/Training Manager

Trained, managed and motivated employees to render excellent customer service and product knowledge. Conducted staff evaluations and determined promotions Built and maintained loyal, long-term customer relationships through effective restaurant management. Coached and developed management candidates for promotion. Evaluated daily financial statements and associated reports to monitor the performance of the business and created solutions for improvement and cost reduction.

Achieved 20% increase in sales revenue by creating weekly sales strategies for employees to compete. Reduced turnover from 100% down to 50% by effective Management 11/2007 to 08/2013

DENNYS CORP.

Austin, TX

General Manager of Operations/Training Manager

Lead team of 35 employees in all operations including training, sales, customer service and product knowledge Managed and improved company requirements by implementing new systems and new program rollouts as needed. Monitored vendors to verify quality, delivery schedule and rotation of product Held monthly meetings with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Directed all day-to-day operations of 35 team members and 3 managers to provide safe and enjoyable guest experience.

Improved day to day operations by collaborating weekly with management team and accountability. Successfully trained General Managers, Assistant Managers and District managers. Achieved great inventories by monitoring and proper portioning. SOME COLLEGE (NO DEGREE): EDUCATION

Alabama State University, Montgomery, AL

ServSafe

EDUCATION AND TRAINING

CERTIFICATIONS

Contact this candidate