Project Coordinator Manager

Professional Summary

Business Analyst/ Project Coordinator/ Project Manager with extensive professional experience in full lifecycle management, solution implementation, business administration, and client satisfaction. Dedicated leader with a proven track record in analyzing processes and identifying and addressing opportunities for improvement. Results-oriented professional leveraging background in defining project scope, managing key stakeholder relationships, and providing exceptional customer service in a manner that reduces costs and generates additional company revenue.

Areas of Expertise

Project Management

Information Technology

Team Management

Key Stakeholder Relationships

Business Administration

Client Satisfaction

Change Management

Project Cycle Management

Solution Implementation

Technical Proficiencies

MS Office Suite • Visio• Data Modeling • Responsive Design • Process Flows

Agile• SharePoint • Outlook

Select Accomplishments

Managed full lifecycle of project artifacts including project plans, project schedules, project budgets, enterprise application, enterprise infrastructure, architectural diagrams, business benefit analysis, ROI analysis, high- and detailed-level project estimates, project kick-off, and charter documents.

Demonstrate time management, efficiency, critical thinking, problem solving, teamwork and management of internal staff and external clients.

Ability to work under pressure in dynamic, high volume and fast paced environment as individual or with team.

Consistently complete projects before original assigned date, taking initiatives to test ahead and limit gaps within projects.

Build professional relationships utilizing exceptional interpersonal, communication, negotiation and presentation skills.

Works with multiple teams to identify and improve processes to support continuous improvement.

Developed subject matter expertise in defining project scope, objectives, and deliverables as well as in identifying technical requirements to ensure proper project completion and delivery.

Taught courses on topics such as Computer Information Systems, Business Behaviors, Communications, SharePoint, and Customer Service, ensuring adherence to course objectives.

Professional Experience & Achievements

Tek-System/Ford Motor Company-MI 12/2018-Present

IT Business Analyst/Project Coordinator

Responsible for tracking license keys for all software applications for North America and China.

Facilitate and coordinate communication between mainframe, legal and purchasing teams and purchasing teams and software vendors, to renew and update license keys prior to expiration.

Proactively request temporary license keys to maintain connectivity as purchasing process is completed to renew software licenses.

Request temporary license keys and installation of keys for DR tests and system upgrades.

Function as a liaison between vendors, legal and mainframe teams.

Maintain current vendor contact information and support request processes using SharePoint.

Handle multiple priorities/projects effectively while working in a dynamic environment.

Partner with project managers to mitigate anomalies with project data and process.

Evaluate and monitor project progress.

Create and update existing process documentation for DR test and operating license keys and support requests for all software loaded on NA and China Mainframe servers

Facilitate global change meetings.

SME on change record tools and provide support to mainframe department.

Work and negotiate with global customers on scheduling updates involving mainframe impact.

Create reports for operations, sales and finance departments that meet their business needs.

Play an important role in company operations, with opportunities to interact with costing, inventory control management, budgets, and strategic planning.

Manage and assist with various projects including product-level performance, capital projects and costing analysis.

Build relationships across teams to deliver consistency in reporting and forecasting

Atos Technical, Inc. – Dearborn, MI 03/2014 – 11/2018

Project Coordinator/Manager

Worked with six clients simultaneously for numerous organizations including Steelcase.

Monitored the delivery of software, application, and infrastructure projects thru Dev, QA, and PROD development, implementing process updates and improvements as needed.

Develop project goals and plan project deliverables that are needed to meet goals.

Manage basic project phases, coordinate and drive communication, facilitate.

Utilized SharePoint to upload files, giving access permissions to the appropriate parties; created a main page format with subfolders to upload documents based on security level.

Ensured all customers performed validation for Dev, QA, and PROD environments and reported any issues to engineering team, mitigating and resolving technical and project issues.

Consistently complete projects before original assigned date, taking initiatives to test ahead and limit gaps within any projects.

Schedule weekly meeting with upper managers and supervisors to discuss projects status.

Involve in creating project timeline for various projects.

Liaised between infrastructures, operations, applications, solutions, network engineers, and business customers to ensure all stakeholders acted in accordance with responsibility for proper delivery.

Originated a checklist for each phase which included all required accounts and steps, such proxy accounts, windows accounts, database accounts, and user access, to properly deliver environment of products.

Validated start time with involved engineers and reviewed checklists before starting each project.

Provided solution when projects were at risk, following up with engineers to ensure timely completion.

Submitted a change control request for any alterations that had the potential to impact the baseline, cost, or resources of the project to prevent missed deadlines or customer dissatisfaction.

Worked with engineers and business customers to create and submit a financial estimate for the projects to secure funds, properly managing financial resources and assets.

Fostered expertise in Change Management Coordination Control and Implementation of Change Control.

Utilized MS Project Schedules and Clarity to integrate all functions and activities necessary to perform projects and programs in alignment with customer requirements.

Created a Lessons Learned system at the close of each project to improve future quality and performance.

Spearheaded resolution during crash of Microsoft system; communicated with IT to address situation, created a Lessons Learned plan for future reference, and facilitated discussions to mitigate future problems.

problem solving, project management and interpersonal skills.

TCF Bank-Plymouth MI 2008-2014

Operations, Compliance Analyst& Projects

Client project lead in small, medium & large projects involving the Global Capital Markets software application implementation.

Involved in creating project timeline for various projects

Performed testing ahead to limit gaps and completed projects before originally assigned dates

Understood the AML (Anti-money laundering), OFAC (Office of Foreign Asset Controls), and BSA (Bank Secrecy Act) Travel Rule requirements

Served as Security Administrator and performed semi-annual User Access Reviews to validate application access to mitigate risk to the company.

Managed relationships with both Internal and External auditors to complete the Semi-Annual Review Examination

Produced monthly reporting that helps management ensure compliance with regulations.

Education

Master of Science (MS), Information Technology Management: Davenport University 12/19

Master of Business Administration (MBA), Strategic Management: Davenport University 05/2006

Bachelor of Business Administration (BBA), General Management: Davenport University 05/2004

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