PRESTON VICTOR MURIMI

CUSTOMER SERVICE AGENT

072*******

adgy8r@r.postjobfree.com

PROFILE:

A resilient Customer Service Agent with utmost 6 years’ experience in customer service

EMPLOYEMENT HISTORY:

Customer Service Agent at Kenya Airways, Nairobi Aug 2014- July 2020.

Served as a friendly, hardworking and punctual employee

Worked well independently and on a team to solve problems.

Organized and prioritized work to complete assignment in a timely, efficiently manner

Scheduled daily tasks based on immediacy and importance.

Ensured the availability of adequate resources to achieve goals.

Effectively managed projects from start to finish.

Worked with confidence and enthusiasm to overcome challenges and aim for excellence.

Operated with a strong work ethic, professionalism, and the ability to work under pressure.

EDUCATION:

Diploma in Aviation Travel and Tourism,Career Training Centre,Nairobi.

Courses Covered:

Airport Transport Essentials.

Essential Business Environment of travel and tourism industry.

Travel formalities.

Technology and travel planning.

Tour packages

Air fares and Ticketing

Basic Spanish language

General Travel Knowledge

Basic French language.

Certificate, Alliance Francaise,Mombasa Jan 2009-Aug 2009

Able to learn basic French language

Ability to write and speak

Able to participate in group discussions

Ability to listen and hear through francophone(radio cassette)

SKILLS:

Customer care

Good team player

Excellent interpersonal skills

Skilled in systems

Communication skills

Ability to work under pressure

Ability to multitask

Initiative and problem solving abilities

HOBBIES:

Travelling

Reading

Sports

Learning New Things

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