QA Tester

Location:

Arlington Heights, IL

Posted:

October 14, 2020

Contact this candidate

Resume:

Ashok Kumar

Phone No.: +1-615-***-****

Location : Chicago, IL

Email Id:******@*****.***

EXPERIENCE SUMMARY

·13+ years of relevant IT experience in Manual, Automation, Web Service, Database and Scripting testing in Insurance, HealthCare, and Telecom domain

·Expertise in Call Center Technologies(IVR, Avaya Aura Experience Portal, CTI, Call Recording, Call Management, Call Routing)

·Worked on Mobile-Based(IOS & Android) using Perfecto simulator, Web Based, Client Server and Standalone (Desktop) applications.

·Experience in developing Test Plan, Test Strategy, Test scenarios and Test cases from Business, Technical and Functional requirements. Worked on Automation, Smoke, Functional, Integration, System, Regression, Performance, Compatibility, Usability, Installation, Reliability, Exploratory, Migration, Database, IVR (DMTF and Interactive Voice Response) testing using Waterfall and Agile (Scrum) methodologies

·Designed automation frameworks from scratch like Page Objects framework, Keyword Driven framework, Data Driven framework and Hybrid framework

·Expertise in Selenium automation using Selenium WebDriver, JAVA, JavaScript, JUnit & TestNG and maintained the Selenium & JavaScript automation code and resources in source controls like CVS, SVN over the time for improvements and new features

·Good experience of Defect/Test Management tools like HP ALM/HP Quality Centre, CA Rally, Microsoft Test Manager, JIRA

·Proven ability in Windows/UNIX Commands, Scripts and testing on Windows/UNIX platforms, expertise in writing SQL Queries, Web Services/API testing using SOAP UI Pro

·Proven ability in Working individually and as a part of cross functional and geographically separated team.

·Excellent analytical, debugging, problem-solving and root-cause analysis skills.

·Excellent written and verbal communication skills with outstanding attention to detail

EDUCATIONAL QUALIFICATION

·B.E. (Production) from India in 2001

·Post Graduate Diploma in Advanced Computing(C-DAC) from India in 2002

PROJECT EXPERIENCE

Employer : Piorion Solutions INC

Designation : Test Manager

Date of employment : Dec 2018 – Jan 2020

Project : AEP FirstNet

Client : AT&T

Role : QA Lead

Location : Chicago, IL

The FirstNet mission is to deploy, operate, maintain, and improve the first high-speed, nationwide wireless broadband network dedicated to public safety. This reliable, highly secure, interoperable, and innovative public safety communications platform will bring 21st century tools to public safety agencies and first responders, allowing them to get more information quickly and helping them to make faster and better decisions.

Responsibility:

üAnalyze business process flow from -–Business Requirement Document, Functional Requirement Document,, Change Request, IVR Call Flows, Call Routing and then designed the optimum test cases to confirm the expected outcome and behavior in RALLY/TDP.

üParticipated in Sprint Planning meetings with Agile Team Stake holders to understand the scope of testing with reference to various requirements artifacts

üActively participated in Scrum, Daily Stand-up, Sprint planning, Retrospective meetings and iterative development activities prepared to as part of the Agile team.

üWork on IVR application automation using Hammer and Cyara tool,

üWork on IVR test data setup, Routing, Skill Mapping, IVR complex Call flows.

üTesting web services using SOAP UI, HTTP Requester and Postman.

üRequest & set up Data for test scenarios using Telegence, ED, QuickPay, TSDB & ERIC M Admin Tool.

üDesign Visual IVR screen mockups using JustinMind.

ü Testing Visual IVR’s Compatibility and Functional System testing for IOS and Android OS Platforms using Perfecto Mobile Simulator and Physical Devices

üCATO_Voice over testing for Special need customers- Accessibility Testing.

üInteractions IVR testing. Execute test cases for both Manual and Automation.

üMaintain the Traceability between Requirements, Test Cases, and Defects.

üActively participated in application and process design sessions with internal/external line of business and IT partners.

üWorked as part of SCRUM team to understand the Business Complexity and analyze the impact of Business and Risks.

üInvolved in Agile (Scrum Process) methodology based Project Planning, Test Planning and Coordinating on all SDLC phases.

üWorked with Subject Matter Experts to determine requirements. Participated in JAD, Brainstorming and Interviewing Session.

üParticipated in Grooming Session to walk-through of the HLD (High Level Design) & BRD (Business Requirement Document)

üUsed SQL scripts & stored procedure to query the SQL database.

üActively participated in business workflow and timeline reviews to ensure that business targets are achieved

üCritically evaluated information gathered from multiple sources(Call Flow, Business Requirements, Design Document, TRIAD), reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

üWorked with Jenkins that was used for continuous integration and build generation.

üManaged day-to-day activities of offshore QA members participating in testing.

üPerformed Defect logging, Tracking & Management in Rally, TDP, HP Quality Centre

üProvided Root cause analysis and Mitigation plan for UAT and Production issue.

üSupporting QA Build creation using Jenkins.

üEnsured effective time/work allocation and management in tight deadlines

üWorked closely and built a rapport with developers, product management, and other team members which helped in better feature understanding, quick resolution of issues and better quality delivery and provided technical guidance to peer QA testing members as needed

üAccurately prepared and documented of test results, issues/defects and progress, Test Summary reports for final QA sign off to stake holders

Environment and Tools: Rally, TDP,Agile, Perfecto Mobile, JustInMind, MyAT&TBusiness Application,Toad, Jmeter, Cyara, Hammer, HTTP Requester,Postman, JQuery, J2EE,Java Web Service, Maestro, AEP( Avaya Aura Portal), NodeJs, MangoDB, ERIC M, TIBCO, SQL Server 2005, IVR Interaction & DTMF,HP ALM, CTI, Avaya Soft phone agent, Selenium Web Driver2.0, Junit, TestNG, SharePoint, Groovy 1.8,SoapUI,JSON, Jenkins,Telegence, Eclipse IDE,Putty, Microsoft Visio, Android and iOS, AutoIT, Firebug

Employer : Tech Mahindra Americas INC

Designation : Test Manager

Date of employment : August 2017 – Dec 2018

Project : IVR Mobility

Client : AT&T

Role : QA Lead

Location : Chicago, IL

Project Start Date : Aug 2017 to Dec 2018

AT&T is one of world's largest communications companies. AT&T offers voice coverage in more than 225 countries, data roaming in more than 210 countries with 3G in more than 175 countries. AT&T provides U-verse TV & operates more than 34,000 Hot Spots. One of the world's largest providers of IP-based communications services for businesses, with an extensive portfolio of Virtual Private Network (VPN), Voice over IP (VoIP) and other offerings all backed by innovative security and customer support capabilities. The IVR Mobility calls pertain to request for new services, updates, usability, billing, complaints etc. The regions supported by the wireless IVR applications are North central, North East, South central, south east and West.

Responsibility:

üAnalyzing the business requirements to write test cases and develop test plans.

üApplying the software development life cycle concepts to test the new IVR implementations for client AT&T.

üPerform functional, integration, regression, automation and end to end testing of various applications.

üInteract with stakeholders and internal groups as part of test support activities and new project implementations.

üCollaborate with business units to define requirements and user stories.

üDocumentation of knowledge repository, status reporting and updation of system application documents.

üProvide customer Reviews and feedback

üRegular follow up with the development team to discuss the defect status and prioritizing the defects for entire release.

üSupport and coordinate the user acceptance testing with the end user/business clients

Employer : Eifer Software Solutions INC

Designation : System Analyst

Date of employment : March 2015 – July 2017

Project : MAB(myAT&T Business mobile app)

Client : AT&T

Role : QA Lead

Location : Chicago, IL

Description: myAT&T Business allows End and Authorized Order Placer users on corporate accounts to manage their AT&T Wireless Accounts from their iPhone/iPad/Android devices. With this application, user is able to easily

and securely manage specific account functions including:Bill Payment from a new or existing payment method, Schedule Future Dated Payments, Setup or manage AutoPay,Reset Voicemail Password, Find AT&T Wi-Fi Hotspots, Create or reset Custom End/AOP User PIN, View Usage including Mobile Share Usage, Contact Customer Care or Tech Support via Call or Chat with just the tap of a button, Ability to create new Rate plan/Feature, Ability to update existing Rate Plan/Feature, Ability to Suspend data, Ability to update Equipment details.

Responsibility:

üWorking with client and business to discuss requirements artifacts -FRDs, Use Cases and Change Request

üParticipated in Sprint Planning meetings with BA and Developers to understand the scope of testing with reference to various requirements artifacts -FRDs, Use Cases and Change Request

üWorked effectively with Developers, AGILE Team, Project Management to achieve Selenium automation, high quality, release deadlines and QA processes improvements.

üActively participated in Scrum, Daily Stand-up, Sprint planning, Retrospective meetings and iterative development activities prepared to as part of the Agile team

üTook ownership of automation and led the automation team by mentoring the team as and when required

üImplemented, executed and maintained automation for sanity, functional and regression suites using Cyara,Selenium WebDriver, JavaScript and TestNG framework on different browsers/environments & reported defects/results to the team for telecom based Web application

üCreated Libraries for enhancing scripts to make it reusable and for easy maintenance.

üDeveloped Keyword Driven and Data Driven Test Suites to retrieve test actions and test data from Excel files.

üMaintained the Selenium & JavaScript automation code and resources in source controls like CVS, SVN over the time for improvements and new features

üPerformed and monitored Sanity testing, Build Acceptance, Functional, Regression, Exploratory, System Integration, User Acceptance, Database, Performance, API, Browser Compatibility and End to End Testing.

üWorked on Compatibility and Functional System testing for IOS and Android OS Platforms using Perfecto Mobile Simulator and Physical Devices

üCreated data driven automation framework using SOAPUI for service testing for modules under test.

üInvolved in Java Web Services (JWS) Testing using SOAP UI to create and execute automated functional, regression.

üValidated web services using Groovy Scripts, assertions in Soap UI.

üDeveloped Test Scenarios using WSDL, Schema files which defines Web Service Request, Response, methods/operations, End Point of web service/api to be tested using SOAPUI Pro

üHandled the tasks of testing the behavior of IVR systems to stimulate the callers

üTested IVR (DMTF and Interactive Voice Response) Call Flows

üTested Inbound and Outbound voice applications on Avaya Voice Portal/Experience Portal,CTI Call Routing, Skills based Routings, Exit Points, voice quality and voice recognition functionality of IVR Systems IVR Testing with Agent Desktop Applications.

üProficient in writing SQL queries. Performed Backend/Database Testing with SQL Server to validate the data in the Relational database

üPerformed database import, Database testing and Migration testing on Production data.

üWorked with Jenkins that was used for continuous integration and build generation.

üIdentified shortcomings in QA Processes, Web testing, Selenium Automation. Suggested & implemented improvements.

üManaged day-to-day activities of offshore QA members participating in testing.

üWorked in a fast pace environment with a schedule crunch yet delivered product with good quality. Worked for extended hours and over weekends to meet the schedule crunch and timely delivery.

üWrote, Reviewed and Updated Testing Artifacts like Test Strategy, Test Plan, Test Case, Requirements Traceability Matrix using Rally Dev, TDP

üPerformed Defect logging, Tracking & Management in Rally, TDP, HP Quality Centre

üProvided Root cause analysis and Mitigation plan for UAT and Production issue.

üSupporting QA Build creation using Jenkins.

üEnsured effective time/work allocation and management in tight deadlines

üAccurately prepared and documented of test results, issues/defects and progress, Test Summary reports for final QA sign off to stake holders

Environment:VIVR,J2EE,Java Web services, ERIC M, TIBCO, SQL Server 2005, Microsoft Dynamics CRM 2010, IVR Interaction & DTMF,HP ALM, CTI, Avaya Soft phone agent, Selenium Web Driver2.0,JavaScript, Junit, TestNG, SharePoint, Core Java, Rally, Groovy 1.8,SoapUI 4.0,JSON,Perfecto Mobile Simulator,Jenkins,Telegence, Eclipse IDE,Putty, Core Java, Microsoft Visio, Android and iOS, AutoIT, Firebug,,Jenkins,Jquery,

Employer : Synechron INC

Designation : QA Lead

Date of employment : Sept 2010 to March 2015

Project : iCare Sprint

Client : Asurion

Role : QA Lead

Description: Sprint project is developed for Handset Insurance Provider Company Asurion. Asurion is the global leader in technology protection services. From lost, stolen and damaged wireless handsets, Asurion provides more than 90 million consumers worldwide with best-in-class, next day device replacement. This application is being used by CSR for claim processing. There are multiple channels for Claim processing. As IVR (Interactive Voice Response system), CSR(Customer Service Representative)uses (iCare),Web eclaims.com, phoneClaims.com, etc).

Claims filled from any of the channels can be resumed in iCare. Claim processing flow can be majorly divided into three major steps: Gather data, Disposition (fire business rules) and Claim fulfillment. These are further divided into different modules as Personal Information, Peril Information, Claimed Equipment, Replacement Equipment, shipping, Payment and Claim Completion.

Responsibility:

üActively participated in Scrum, Daily Stand-up, Sprint planning, Retrospective meetings and iterative development activities prepared to as part of the Agile team

üResponsible for understanding the requirements document

üPreparing test strategy, test environment, test case based on requirements and

System Specifications

üDesigning/Reviewing of test scenarios/test cases with respect to System Specifications

üCreated and maintained Test Scripts and Test Cases based on High level Functional requirements Document (FRD) utilizing HP ALM / HP Quality Centre for Manual, automated (Functional & Regression).

üConversion of Manual test Cases to Automation test Scripts.

üResponsible for development of automation scripts using QTP, Selenium WebDriver for the respective user stories in various sprints.

üDeveloped Hybrid page object test framework, Created central object repository, Wrote XML parser to read data.

üExecution of scripts during System and Regression cycle. Reporting bugs in HP Quality Center.

üWriting Functions and stored procedures to be utilized by automation scripts.

üTroubleshoot all the automation script issues.

üAutomation Script Review

üInvolved in DotNet Web Services Testing using SOAP UI to create and execute automated functional, regression.

ü Used assertions in SOAPUI to validate SOAP response.

ü Performed data driven testing of the web service using JDBC Connection and excel sheet through SOAPUI.

üExperience with Testing of DTMF and Speech Recognition Application and Call Flows

üExperience in testing of Inbound and Outbound voice applications on Avaya Voice Portal/Experience Portal,CTI Call Routing, Skills based Routings, Exit Points.

üWorking knowledge of IVR Testing with Agent Desktop Applications.

üCreate Customer Enrollment Records, testing the Enrollment process in Microsoft Dynamics CRM.

üCreate Clients and testing the Payrolls processing in Microsoft Dynamics CRM

üVerify the Published CRM workflows in Portal

üUpdate actual test cases and Test Results in a Test management tool-Quality Center

üUpdating the daily status & task document

üRisk & Test data identification

üDaily onsite/offshore communication with the Scrum master & PM's.

üAccurately prepared and documented of test results, issues/defects and progress, Test Summary reports for final QA sign off to stake holders

Environment: Asp.net 2008, Web services, TIBCO, SQL Server 2005, CRM, QTP, VB script, Jira,Groovy 1.8,SoapUI 4.0,CTI, Avaya Soft phone agent, HP ALM, Microsoft Dynamics (AX/NAV/CRM) 2010, SQL, SharePoint, Selenium Web Driver2.0,Eclipse IDE,Junit,TestNG,AutoIT,Jira,Jenkins

Project : iWeb Claim System

Client : Asurion

Role : SR.QA Analyst

Description: iWeb is online claim processing application of Asurion. This provides the subscriber enrolled with Asurion to file a claim against their handsets and get a replacement devices shipped to the required address. Responsive Design is a new initiative by Asurion to migrate iWeb which is online claim processing system to make it Responsive i.e. Device friendly as approximately 30% request to iWeb nowadays comes from handheld devices or tablets. To target this subscriber base the iWeb is getting migrated. There are multiple vendors involved in this initiative to make iWebresponsive.Responsibility:

üResponsible for understanding the requirements document

üPreparing test strategy, test environment, test case based on requirements and

System Specifications

Understanding user stories & creating optimized test cases as per user stories

Automation of test cases using QTP & VB Script

Test suit execution from test management tool (Quality Center)

Tested custom plug-in, workflows, entities, applications, etc. utilizing Microsoft Dynamics CRM

Keyword development

Development of stored procedure & SQL queries

Daily Scrum call

Environment: Asp.net 2008, Web services, TIBCO, SQL Server 2005, CRM, IVR,DAX, QTP, VB Script,Jira,Microsoft Dynamics (AX/NAV/CRM), SQL, SharePoint,HP Quality Centre

Employer : Eclipsys

Designation : Sr. Test Engineer

Date of employment: Dec 2008 to Aug 2010

Location : Pune, India

Project : CCHIT Certification/ARRA Certification

(Eclipsys Electronic Health Record Product)

CCHIT Certified, an independently developed certification that includes a rigorous inspection of an EHR's integrated functionality, interoperability and security. Products that are CCHIT Certified are tested against criteria developed by the Commission's broadly representative, expert work groups. This program is intended to serve health care providers looking for maximal assurance that a product will meet their complex needs.

As a Test Team Member prime responsibilities in this project include:

üPerforming GUI, Functional and Regression Testing on the Product

üIdentifying the Gaps of the CCHIT/ARRA Scripts vs ECLIPSYS Electronic-Health Record

üPerforming GUI, Functional and Regression Testing on the Product against the CCHIT/ARRA Scripts

üWriting/Executing the test cases using Quality Center

üDefect tracking and management using Visual Studio Team System

üInvolved in defects discussion meetings with development team

üInvolved in Preparing Test Summary Report

Project : Patient Portal, Clinician Portal, Pocket XA Product

As a Test Team Member prime responsibilities in this project include:

üPerforming GUI, Functional and Regression Testing on the Product

üIdentifying the Gaps of the CCHIT/ARRA Scritps vs ECLIPSYS Electronic-Health Record

üPerforming GUI, Functional and Regression Testing on the Product against the CCHIT/ARRA Scripts

üWriting/Executing the test cases using Quality Center

üDefect tracking and management using VSTS

üInvolved in defects discussion meetings with development team

üInvolved in Preparing Test Summary Report

Environment : ECLIPSYS EHR, Quality Center, Visual Studio Team System, HL7, Windows XP, SQL Server 2008

Employer : Cognizant

Designation : Consultant

Date of employment : Nov 2006 to Sep 2008.

Location : Pune, India

Project : PegaPlan 5.1, 5.2 & 5.3 Ver.

Client : T-mobile

Role : QA Analyst

Software : C++, UNIX, QTopia4.

Tools : QM Test, SNiFF+ and RCS, TCMS, Request Tracker.

Hardware : OSF1 5.1B (alpha), SunOS 9(Sparc), Linux (Suse 9.x, 10.x), Win 2k,

The mobile network planning tool PegaPlan developed by T-Mobile permits effective planning of GSM and UMTS networks. Planning is based on traffic measurements and forecasts of a Network. PegaPlan is already used in planning

of GSM networks and will now support all aspects of UMTS networks. It is been extended by the corresponding UMTS (Universal Mobile Telecommunication System) functionalities. Planners can use one and the same tool for planning both GSM and UMTS networks.

As a Test Team Member prime responsibilities in this project include:

üInvolved in functional study of functional requirement.

üPreparing Test Case, Test Data for Radio Active Technologies with respect to the system specifications.

üInvolved in System testing, Retesting and Regression testing.

üTest Case Execution, debugging, reporting and fault tracking.

üInvolved in enhancement, review of test cases.

ü Tested Pega work items, cases, workbaskets, flows, clipboards

üGiving Knowledge transfer session within team, to help in cross-skilling.

üPreparing document of understanding.

Employer : Patni Computer Systems Limited, India

Designation : Sr. Software Engineer

Date of employment : Jan 2006 to Nov 2006

Project : MONALIZA-MNP (Mobile Number Portability Application Development)

Client : Hewlett-Packard-Japan

Type : Business application Development

Platform : Windows

Software : SQL, Portal, BPEL, EJB, Junit

Hewlett Packard -Japan wants Development of new system for Mobile Number Portability (MNP) provisioning for Vodafone KK. Vodafone in Japan will use this system. The MNP concept provides advantages to the customer by switching from one mobile network operator to another mobile network operator without changing the original phone number. This system has four main modules 1.Reservation 2.Inquiry 3. Port Out 4. Port In.

As a Test Team Member prime responsibilities in this project include:

üActive participation in Task scheduling, break-up & work allocation to team.

üPreparing test strategy, test environment, test case based on requirements and System Specifications.

üTest Data preparation for Integration Testing

üDesigning/Reviewing of test scenarios with respect to System Specifications

üTest Execution, debugging, reporting and fault tracking.

üTest evidence creation for all test execution.

üGiving Project KT to new team members on project functionality

üPerforming Integration Testing for Onsite & Offshore modules and Test Execution Evidence delivery.

Employer : Strategic Sourcing India Pvt Ltd

Designation : Software Engineer

Date of employment: Jul 2004 to Dec 2005

Project : ThinkCapJx 6.5

Client : ClearNova

Type : Rapid Application Development Tool

Platform : Windows

Data Base : Sybase, MS SQL 4.

Software : VB, JAVA, SQL.

IDE : Eclipse

Container : JBoss 3.2, Apache Tomcat5.0, WebLogic 8.0

ThinkCAP JX is a high productivity environment for building Rich Internet Business Applications based on AJAX, Open Source, and J2EE.It simplifies and accelerates the development and maintenance of enterprise business applications by providing a comprehensive application development platform. ThinkCAP platform comprises workbench and libraries.

As a Test Team Member prime responsibilities in this project include:

üInvolved in functional study of functional requirement.

üDesigning and executing of the Test Cases

üInvolved in System testing, Retesting and Regression testing.

üStudying the defects and customer comments.

üInvolved in reporting bugs and tracking them to closure.

üInvolved in design of Test Report and Test summary report.

üInvolved in enhancement, review of test cases.

Contact this candidate