JASPER ROSE

PROFILE

Since **** I have traveled throughout the West coast and while utilizing the versatile set of skills I’ve developed Midwest, working while playing professional football. I through working on both the retail and training sides have found my niche in the sports/athletics field, working of sports/athletics. I believe I have a lot to offer your for two of the top sports apparel companies in the world. company, one of the things sports and athletics has I was able to combine my passion for football and sports bread into me is heart and determination to succeed. with my knowledge of fitness and fashion. At both Nike I always make it a point to not simply do my job but to and Adidas I completed product testing on some of the immerse myself in the company, learn the ins and outs latest and most innovative sports cleats. I strive to keep of every aspect. my career aligned with my passion for fitness and sports PROFESSIONAL EXPERIENCE

Nike

Nike Tech Ops—Deskside Technician April 2018 - Present

• Solving campus employee’s IT issues and requests by supporting laptops, desktops, mobile devices, printers and AV equipment. Responsible for equipment moves, smart hands support, event support. Experience in all areas of Apple Devices is critical. Being on-call rotation for after-hours support of VIP’s is a requirement for this role.

• Supporting IT equipment in large corporate environment. Documenting all tickets/incidents via Service Now.

• IMAC Support – IT equipment Install/Move/Add/Change. Provide Mobile device support (iPhone, iPad, tablets, Android devices)

• Track and resolve customer incidents and requests through the ServiceNow ticketing tool.

• Troubleshoot and resolve hardware and software issues for Windows and MAC devices.

• Integration/troubleshooting Cisco AnyConnect (VPN)

• Providing Citrix Receiver Workspace installation/support.

• VDI (virtual desktop) installation/support for end users who need specific operating system needs.

• Providing remote support via Zoom meetings/Bomgar sessions with end users.

• Microsoft Office 365 suite troubleshooting

• Creative Cloud suite troubleshooting

Apple Inc.

Technical Specialist Aug. 2015 - April 2018

• Present an exceptional customer service experience and expert level support of all Apple mobile user technologies and products to support users and their diverse range of technical issues.

• Maintain a high level of customer satisfaction using Apple’s core Customer Service values gaining awards for ‘Most Sessions Completed’ and ‘Best Average Time’ to complete sessions.

Adidas Village (U.S. Headquarters)

Market Production Assistant/Tester May 2014 - Jan. 2015

• Tester for new merchandise in sports footwear sector to safeguard Adidas quality which included articulating product issues and advising solutions to ensure future market opportunities.

• Manage inventory levels at home store and off-site by coordinating shipments to maintain optimal inventory levels and transitioning outdated merchandise to outlet stores as needed.

Bachelors of Science in Kinesiology

Western New Mexico University

Associates of Science

San Jose City College

Arena Football League

Portland Thunder

Utah Blaze

San Jose SaberCats

Indoor Football League

Arizona Adrenaline Rush

Summer 2011

PROFESSIONAL EXPERIENCE (CONTINUED)

Nike Inc. World Headquarters Store

Footwear Specialist Oct. 2013 - May 2014

• Organize and coordinate Nike Team initiatives and sale procedures by leading sales meetings and reinforcing company culture to exceed brand expectations.

• Create and coordinate floor plan rotations to display and market company product and promotions.

• Maintain a high level of customer satisfaction by demonstrating use and/or suggesting of products that catered to the customer’s lifestyle.

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