Account Manager

Analytical, client-centric, and goal-driven professional with well-rounded experience in sales, account, and customer service management within the healthcare industry.

Areas of Expertise

Portfolio and Program Management Customer Needs Assessment Solution and Technology Selling

Contract Negotiation Training Facilitation Software Implementation Technical Support

Rapid Conflict Resolution Interpersonal Collaboration and Communication Relationship Building

Professional Experience

Provation Medical Inc. Minneapolis, MN

Client Relationship Executive Customer Success Manager Jan 2017–May 2020

Effectively handled 500 current customer accounts and upsell add-on software and services through call, email, and scheduling virtual meetings.

Proactively served as knowledgeable liaison between customer and internal departments, such as Finance, Legal, Services, and Marketing, as well as product specialists.

Capitalized on industry expertise in overseeing overall relationships with existing customers.

Conducted thorough assessment of the current situation and future needs of existing clients, while providing recommendation on improvements for company’s workflow.

Performed consultative selling of company’s software and services to existing/distinct customers.

Strategically created multiple email campaigns to meet specific clients’ service needs with the Marketing Team, as well as pricing for services packages to improve company profit and customer satisfaction.

Co-authored and implemented a customer advocate newsletter to increase service sales.

Key Accomplishments:

Brought significant growth to company services sales by 115% in 2017, 147% in 2018, and 145% in 2019; subsequently, received multiple sales awards during annual sales meetings.

Succeeded in enhancing existing client relationships while building new ones through vast company acumen and a persistent effort to find and provide answers to questions outside of role.

Technical Advisor May 2014–Jan 2017

Held responsibility for all technical facets of the medical software implementation, while supporting onsite company resources

Carried out the installation and deployment of software on client servers and workstations, as well as maintenance of Oracle database for client

McKesson Corporation Roseville, MN

Senior Technical Project Manager Technical Support Advisor Mar 1997–May 2014

Took charge of all technical aspects of McKesson Anesthesia Care (MAC) implementation

Facilitated training of clients on the use of all technical and maintenance tasks within the product

Rendered technical support to both client and internal resources until client transition to the Support Team

Kept detailed record and facilitated implementation training for technical advisors and project managers

Education

Associate of Arts in Marketing, Jul 1991

Normandale Community College Bloomington, MN

Technical Acumen

Microsoft Office Suite (Word and Excel) Salesforce NetSuite SharePoint OneNote Tableau

Contact Monkey SQL HL7 Crystal Reports IIS

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