Focus of Interest: Client Relations

Qualifications Profile

Dynamic, performance-driven, and multifaceted professional, offering broad-based experience in client service management, account administration, staff supervision and training, as well as business operations within diverse industries.

Equipped with organizational and analytical problem-solving aptitudes in formulating effective solutions to complex business and client’s issues. Effective at guiding teams to support cross-functional initiatives to improve operations, customer experience, and financial performance. Armed with excellent communication and interpersonal abilities in cultivating positive working relationships with all levels of management and coworkers.

Summary of Relevant Experience

Client Service and Account Management

Fulfilled key tasks, such as managing over 50 clients, creating presentations with sales, and collaborating with the Sales Department

Handled daily client calls to identify and address problems and request

Worked on client projects and facilitated training throughout the project life cycle

Operations Management

Oversaw and coordinated daily business operations, which involved monitoring inventory level, designing training materials, as well dealing with any disputes between customers and staff

Collaborated with the owners on budget preparation and with chef on food ordering

Organizational Leadership and Staff Training

Provided education to approximately 45 to 75 students and performed daily lesson planning that included assigning and grading of homework

Managed training of clients in groups of 1 to 300 members on proprietary media research software utilizing syndicated databases. Client trainees ranged in experience level from entry level employees to media directors and department heads

Efficiently supervised waitstaff of about 5 to 10 employees, while facilitating staff selection and scheduling, as well as employee recruitment and termination

Growth and Development Impacts

Received Reliability Award for exhibiting exemplary performance at IMS

Earned fast-track promotion from account executive and account manager to supervisor Midwest Region at IMS

Ranked as top sales for surpassing daily and weekly target goals multiple times at Nieman Marcus

Work History

Suzhou Xiangchang Experimental Elementary School, Suzhou, Jiangsu, China

International Department Teacher Aug 2018–Jun 2020

Gaoxin Middle School, Ankang, Shaanxi, China

English Teacher Aug 2017–Jun 2018

e-Bay, Chicago, IL, USA

Vendor 2014– 2015

New Age Media Systems, Chicago, IL, USA

Client Service Midwest Sep 2002–Dec 2013

Interactive Market Systems, Chicago, IL, USA

Supervisor Midwest Region

Barneys New York, New York City, NY, USA

Sales Associate

Neiman Marcus, Northbrook, IL, USA

Sales Associate

Nancy’s Gourmet Foods, Highland Park, IL, USA

Sales Clerk

Le Figaro Café, West Lafayette, IN, USA

Manager

Education

Bachelor of Science in Restaurant Management

Purdue University, West Lafayette, IN

Professional Development

Teaching English as a Foreign Language (TEFL), 120-Hour Certification

Microsoft Office Suite (Word, Excel, and PowerPoint) Training

Activities

Media Research Club of Chicago, Member

Expat Association of Suzhou, Member

American Teachers in China, Member

Suzhou Foreign Teachers, Member

Vietnamese Illinois Association, Volunteer Teacher and Tutor

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