Assistant Customer

Amanda Shell

Brewton, AL *****

********@*****.***

Work Experience

Corporate Accounts Support Team Member

Motion Industries - Birmingham, AL

****-** - ****-**

• Supports Corporate Account Managers (CAMs) and Compliance Managers regarding activities related to assigned customer accounts

• Develop customer bid proposals with the assistance of the Corporate Account Manager. Including, but not limited to forming professional response to customer's questionnaire, coordinating with appropriate departments regarding market baskets, pricing, purchasing agreements and any additional requested information

• Analyze and prepare data for contract negotiation process

• Assist in development plans and implementation of agreements

• Implement and maintain contract data in systems (pricing, rebates, accrual levels, cost savings, pay terms, etc.)

• Interpret contract verbiage on rebates and calculate customer payments

• Maintain listing of active accounts under each customer agreement (Manage participation benefits)

• Review contract verbiage and address field issues/inquiries

• Assist branches in understanding their role/responsibilities in an agreement

• Communicate with customers, branches, other departments, and all levels of management (MI and customers)

• Field phone calls and e-mails coming into the department.

• Provide timely responses to branch or other management account inquiries and projects

• Resolve problems/disputes

• Prepare and participate in Customer meetings & conference Calls (quarterly reviews, proposals, presentations, projects, issue resolution, etc.)

• Develop processes for compiling and supplying customer requests

• Create reports for customers including performance data, customized reporting, cost savings data, and additional requested information

• Create presentations for customers including implementation, contract kick-off, review meetings, performance data, and additional requested information

• Special/Ad hoc customer and MI projects

Sales Assistant

WIAT TV - Birmingham, AL

2009 - 2013

Production Assistant

WBRC TV - Birmingham, AL

2004 - 2009

Education

Bachelor of Communications in Television Broadcasting University of Alabama at Birmingham - Birmingham, AL

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