Shakira L. Chadwick

Springfield Gardens, NY ***** 646-***-**** adgxvo@r.postjobfree.com

EDUCATION

Pace University, Seidenberg School of CSIS New York, NY Masters of Science in Information Systems GPA: 3.78 May 2018 York College, CUNY Jamaica, NY

Bachelor of Science in Information Systems Management May 2014 RELEVANT COURSEWORK

Information System Design & Development, Database Design & Development of Web, Big Data & Information Systems, Information Systems Project & Change Management, IS and Organizational Strategy, Information Security/ Control, Database Programming, Data Warehousing Data Mining and Visualization TECHNICAL SKILLS

Software: Microsoft Office (Advanced), PHP Storm, Tableau (Intermediate), R Studio (Intermediate), Apache Hadoop (Basic), EPIC (Intermediate), Vizient (Basic), Business Objects - SAS (Intermediate), Excel

(Intermediate)

Language: HTML (Basic), SQL (Basic), R (Basic), Python (Basic), C++ (Basic), Java (Basic) ACADEMIC PROJECTS

New Century Wellness Case Study

• Analyzed various case studies to create a business proposal for medical clinic that mapped the flow of data within the organization

Video Game Website

• Created a video game repository website by developing a front-end and back-end database with PHP Storm software to allow users to access and store video games Installation of Hadoop

• Created a data breach detection application for a computer system that alerts IT when a user tries to access files that are restricted

Analytical Report on Mass Shootings in the U.S.

• Examined common factors of mass shootings and created analytical reports using Tableau and R studio to visually represent why mass shootings have increased over the years EXPERIENCE

NYU Langone Health - FGP Professional Billing New York, NY Data Analyst 11/2019 – 10/2020

• With regards to Professional Billing department; prepare, analyze, evaluate operational and revenue cycle reports to summarize FGP performance by pulling data and reports from multiple sources such as Business Objects (SAP), Vizient, EPIC, Experian to identify opportunities for FGP revenue and operational enhancement

• Assist in creating new models and metrics to identify trends and develop work plans with management to address potential operations issues

• Collaborate with various teams including Practice Operations, Credentialing and Managed Care to identify issues and trends related to operational opportunities

• Assist in creating aggregated datasets; develop and execute ad hoc operational reports

• With regards to Data Management & Business Intelligence department; act as a liaison between FGP and IT Reporting and Dashboard Teams to assist in troubleshooting of reports, databases and dashboards; ensure data are accurate and appropriate

• Ensure reports and dashboards are updated, disseminated and operate properly and correctly; assist in the creation of additional reporting and dashboard systems (such as Tableau) as determined and needed by management

• Act as analyst for data management; upload and validate regular data submissions and assist in analyzing reports from Vizient to improve practice operations and patient access Bellevue Hospital Center New York, NY

Assistant Coordinating Manager 12/2015 – 11/2019

• Administer regulatory surveys by interviewing over 130 patients weekly across various departments including inpatient and outpatient units to gather information on their hospital experience

• Input patient feedback into Opinion Meter software and record assembled data into a categorized Excel spreadsheet

• Create and provide bi-weekly and monthly reports with patients’ feedback to Patient Experience Survey Administration/ Hospital Administration

• Present filtered data of patient care metrics at General Staff Leadership meetings to guide improvements for the patients’ experience

• Create and submit for publication over 10 surveys that assess patient experience by gathering requirements from hospital administration

• Address patients’ concerns and questions by notifying corresponding department and following up with patient Patient Advocate/Surveyor 04/2015-12/2015

• Guided patients in navigating grievances and concerns by informing them of the hospital’s policies and procedures on patient safety

• Communicated with medical staff and administration from various departments on patients’ behalf to resolve issues Strategic Management/Patient Advocacy/Office of Patient Experience Intern 12/2014 - 04/2015

• Administered Patient Satisfaction surveys to guide hospital’s effort of continuously improving patient experience

• Participated in patient and staff information events aimed towards specific communities, including: Patient and Family Care (PFCC), Patient and Family Council (PFAC), and Staff & Family Advisory Council (S-FAC)