Manager Customer Service

Bianca

Mazzoni

*** **** **** *****

630-***-****

adgxtb@r.postjobfree.com

Profile

Efficient and reliable Account Manager with seven years of experience in the logistics industry seeking to further develop my career. Proficient in all standard Microsoft Office programs and third party websites pertaining to the transportation industry. Four year’s experience in CargoWise. Diversified skill sets covering domestic, ocean imports, ocean exports, air freight, and equipment control.

Experience

2019 – PRESENT

Customer Service and Support Lead / Cavalry Logistics; Schaumburg, IL

·Consistently helping internal customers with problem solving and challenges, they may face.

·Quoting large project cargo in a timely manner

·Ensure KPI’s and reporting metrics are met

·Ensure internal work system is up to date with clients and information

·Calling current customers to keep a strong relationship as well as maximize our business potential

·Calling new local customers to try and obtain new business

·Help support Import and Export coordinators through everyday operations

·Consistently help agents with best routing options and pricing

·Handling operations for large air and ocean export cargo

·Manage and create new excel/CargoWise reports for internal and external customers

·Arranging on site meetings with clients to maintain relationship or meeting new clients

·Warehouse assistance – i.e. Forklift operations for cargo to and from our warehouse, pick and pack, re-dim/re-weighing, loading trucks.

2017 – 2019

Operational Account Manager / RIM Logistics; Roselle, IL

·Champion new technology deployment; utilizing all new systems to the extent possible, navigating through early production challenges, offering critical feedback to work stream leaders that will be used for the delivery of RIM’s Best in Class suite of systems

·Ensure all NRA’s, NSA’s and quote responses are provided timely and are prepared, delivered and retained in accordance to RIM Policy and Federal Regulations.

·Ensure internal system is updated and current with call materials, updates and opportunities/pipeline management at all times.

·Ensure statement of work and procedural details for clients are collected and communicated accurately throughout the organization as necessary.

·Monitors account service performance levels of assigned accounts ensure that client requirements/metrics are achieved beyond the internal KPI’s established.

·Works with operations directly to analyze cause of failures and assists with the development and implementation of corrective action plans.

·Ensure all reporting, quality, regulatory and IT/EDI needs are identified by the client and engages the appropriate level of internal support to meet their demands.

·Supports account development independently and in tandem with Global/ Corporate Sales.

·Conducts regular review of account revenue and operations performance.

·Utilizing a monthly report that will help ensure accounts are well balanced with revenue, not too high, not too low.

·Supervise operational work teams.

·Attend and establish customer meetings to ensure maximization of account and relationship.

2017 – 2017

Air Import and Export Customer Service Agent / AIT Worldwide Logistics; Itasca, IL

·Manage top tier client for AIT.

·Ensure top tier client’s expectations and needs are met.

·Provide detailed air import and export quotes by email in a timely manner

·Assist internal customers with questions, feedback or any other necessary duties to help complete their daily job functions.

·Complete daily Order Status reports in the appropriate turnaround times.

2016 – 2017

International Ocean Imports Agent / AIT Worldwide Logistics; Itasca, IL

·Communicate with overseas agents to ensure proper pre-alerts and documentation.

·Track and trace shipments to provide updates to clients.

·Maintain shipment files and ensure billing is completed timely.

·Explore options through inter-company database to reduce cost and increase revenues.

·Work with Brokerage to coordinate and monitor the release of goods from the carrier, customs, or other governmental agency examinations that may be required.

·Create quotes for shipments and source best method of transportation.

·Assist as backup for alternate accounts.

·Arrange deliveries with respective drayage and cartage companies.

·Manage time critical shipments.

·Prepare and review routine reports.

·File timely rates with Federal Maritime Commission (FMC).

2015 – 2016

International Customs/Imports Specialist / JDC International; Elk Grove Village, IL

·Updated tracking systems daily and processed shipment requests.

·Arranged and handled all shipping documents, processing with port brokers, customs, FDA, USDA, and other government agencies.

·Informed internal and external agents of status changes in a timely manner

·Resolved shipment and compliance issues as required.

·Completed entry writing and pre/post entry audits.

2013 – 2015

LCL Export Operations / Shipco Transport; Bensenville, IL

·Resolved customer e-mail requests, issue/questions and hazardous compatibility in regards to loading for specific destinations.

·Worked directly with railroad lines, steam ship lines and freight forwarders to ensure proper handling, scheduling and delivery to destination within the U.S.

·Ensured freight was off documentation and discrepancy hold to alleviate any loading issues.

·Calculated equipment needed based on compatibility, size and nature of the cargo.

·Set up loading lists for warehouse personnel in a timely manner to reach required trucking and railroad cut offs/lock outs.

·Followed up with time sensitive material required by carriers to confirm proper handling of equipment/cargo.

·Advised documentation department of any issues or confirmed sailings of previously loaded equipment.

·Handled any freight reweigh, segregation, re-dims, and damages to cargo upon arrival to warehouse

2011 – 2013

Receiving Administrator / Interline Brands; Lombard, IL

·Prepared all documents related to cargo shipping.

·Dispatched pick-ups to authorized agents.

·Loaded and unloaded containers and trailers.

·Answered general inquiries from customers.

·Fielded customer orders through internal database.

Education

2012

High School Diploma / Glenbard East High School, Lombard, IL

2012-2014

Some College (unable to complete) / College of DuPage, Glen Ellyn

Studied for a completion of International Business Management and Associates.

Activities

I enjoy giving back to the community and volunteering to help in need for Feed My Starving Children. This is a non-profit organization that helps feed starving children in need. Have also volunteered in the past to work with children with disabilities to help their education and social skills. Lover of all animals and sports!

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